Customer reviews of 1001hobbies

It took a little longer to arrive than indicated, and 16 days after receiving the return I still have not received my money back, the car I think q well, it was not what my husband wanted.

Wrong item sent. Contradictory Ad which I showed them. Didn't offer exchange but a discount on next order. Stuck with decals I can't use and loss of my money.........DO NOT RECOMMEND!!!!!

It took too long and several angry emails before I received anything

Delivery time too long

I have nothing against ordering but the conditions of the 1001PRIME program changed during the year by modifying the free shipping tier, a shame. Thanks to the support team who were very competent but this greatly diminishes the attractiveness of the site.

1st order and what a disappointment! Order placed on 09/09/2024 for a game in stock on 04/10/2024 the order is cancelled without any warning or a call from me. Strangely enough most stores have received the restocking of this product but not the odd one. The site can be proud of being French but does no better than a dubious foreign site.

They have everything you would want, and the prices are not bad. Whether you get it in a week or six months is just not clear. I've been waiting months for a kit that is just in stores elsewhere, and here they push the expected delivery date up a month every month.

Not to be recommended: it took almost 3 weeks to deliver a 1/48-scale airplane model that was out of stock on the shelves. However, 48 hours after the order was placed, the value of the item was deducted from the bank account, which just goes to show that you can sell without a second thought, even if you know you won't be able to deliver within the announced timeframe. Lame!!!

WHEREAS, the order, as communicated at the time of purchase, was supposed to arrive by a certain date and arrived markedly later! Once delivered I found that a product was missing, after several calls to the service center, which made me fill out a claim form, I learned that the product, contrary to what was indicated, was not in stock and therefore was not sent to me! Instead of crediting the amount back to my credit card (for the value of the missing product) they made me a voucher that I will be forced to use within 30 days, resulting in the inconvenience of having to place a new order which, if less than 100 euros will be burdened by shipping costs effectively making the voucher useless! Very bad buying experience!

Very late delivery, poor communication

Limited stock. Too long to replenish it, also after seeing that I was going to catch the arrival of the shipment while on vacation I sent them an email in which they replied that they would hold it until it arrived to just then do the opposite and send it. Conclusion: I was not at home when the shipment arrived and I had to go to the post office to pick it up, which is nowhere near my home. I will not repeat.

Unfortunately long delivery time without communication. Calling up delivery status via link did not work.

The majority of products pre-ordered on the site were widely available elsewhere, incompetent amateurs to be shunned.

Site bien

Some pieces were broken in the box

The goods were not sufficiently packaged, so the goods arrived damaged. Little communication. Not recommended.

Product came damaged if intact, was ordering dice so the only damage was the packaging and delivery took way longer than expected

Products advertised as available, but never in stock Three weeks later, no delivery date.....I do not recommend this seller.

Incomplete parcel. No reply to complaint e-mail.

Lack of fluidity, with banners that open inopportunely masking the reading experience.

One of the two products is missing. No return from the seller.

Account number was incorrect, resulting in additional costs at the bank. Delivery took 3 weeks. Unfortunately you don't speak German and the phone call in English was difficult. Thanks anyway.

The item I ordered took two weeks to ship, then it came from France to the US, then from the US back to France, then finally was delivered in broken condition. The packaging was only the item inside of a brown box with no protection. I have reached out for a way forward on a replacement or return but haven’t heard anything. Disappointed and learned my lesson on doing business with 1001hobbies.

I would like to receive all my paid goods !

Delivery time too long

After waiting longer than expected, 1 half has arrived. The other half I don't know when it will arrive.

Material arrives in.less than what you say you sent open boxes some broken and want an opinion after emails and emails with never a response as now ... sent others but answers nothing ... I bought in a week so much and should have already left according to your rules but nothing I no longer know whether to trust seeing what I got this is the ugliest purchase I've ever made and it's a lot of money I hope you solve and answer you have customers who pay you right away with paypal ...

Website is full of goods that are not available. After waiting a few months, at least I got my money back.

An order didn't get to me too long wait x shipping no chance to talk to you.

Had I not done the follow-up myself I would not have my order yet. Second time. Don't think I will order from 1001 hobbies again.

It took over a month for my order to arrive. I was not able to physically talk to anyone. Very bad opinion of this store

My order according to information I would receive it on September 16, we are at 18 and according to the tracking that indicate me takes travel in the centers of Madrid, Barcelona, Valencia, Benavente and in some cases it appears as several times. Yesterday at 22:00 hours it appeared again in Madrid. Understand that I can not have a good opinion of the service, be "fault" of whoever it may be. The reasons I do not know, but do not give estimated arrival information. It is not for the non-arrival of the product, but for the "movements" that they reflect. At least 4 locations as indicated by the tracking. My previous experience was pretty good, now about this one I can't say the same. I am sorry.

Of the last order of 7 units, 3 are missing, they have NOT arrived: the decals to 1/72 of the I-15 (I know you still have them). The decals to 1/48 of the I-16 (Moscas al ataque) and a model to 1/48 of Eduard of the type 18. I can not be happy, I hope for a solution, the order said that it came ALL.

I had a problem with the order, I tried to call, nobody answered, I sent an e-mail, they answered me after 10 days.

Package very badly packed

Waited a month for a damaged figure

Very difficult communication with the site following an incomplete parcel, call which refers to the mail, several mails sent with only one answer then more answers following this mail. Problem still unresolved after several weeks.

Delivery too long (3 weeks). Better to go in store.

payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused

Unreliable site. 10 days after the scheduled delivery date, the parcel still hasn't arrived, and you have to harass customer service to get any information. You're finally promised a refund... which never arrives, as the parcel arrives without warning after 4 weeks. Not professional