Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The site was ok, but the delivery and customer service is worse than I have ever seen. Waited 6 months for all my products to arrive, and when I tried to get all but 1 product shipped after a few months of waiting, suddenly half the products were no longer available and I had to wait months more.
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Response from 1001hobbies
Hello, We apologize for the delay you experienced with your order. We understand your frustration and regret the inconvenience. We have split the shipment of your order in order to deliver all the products you ordered as quickly as possible. If you have any other problems or need further assistance, please do not hesitate to contact us via email . We are here to help you. Best regards, The 1001 Hobbies team
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thierry R.
Rating: 1 out of 5
following a purchase from 01/02/2024
No information on the delivery delay and a laconic e-mail on the obligations of the buyer who placed the order....bref minimum service...
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Michel A.
Rating: 2 out of 5
following a purchase from 25/06/2024
Nicely priced Frieza second form could buy, only the packaging of the figure was completely broken (and there were also parts of the packaging missing) but the shipping box was completely good and new. So there is deliberately a broken packaging sent, if I had received extra discount I would not have cared so do other websites. But in this way it is a bit of a nasty experience, buying something new that looks like it has been played with. For the rest a nice webshop hear!
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Response from 1001hobbies
Thank you for your feedback and kind words. We are sorry to hear that the packaging of the Frieza Second Form you purchased was damaged. This should not be happening. Please send us pictures of the damaged packaging and the figure to [email protected] so we can investigate the problem and help you. We apologize for the inconvenience and would like to find a solution that meets your expectations. Best regards The 1001 Hobbies team
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simone P.
Rating: 1 out of 5
following a purchase from 13/06/2024
I've already explained everything in the last e-mail.
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ALESSIO M.
Rating: 1 out of 5
following a purchase from 15/04/2024
Unfortunately negative review, ordered and paid for 3 items I only received 1 item, I was told they lost my order but to date I have not received anything of the remaining order!!!
To my emails I get no response!!!
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Response from 1001hobbies
We are very sorry for the inconvenience you experienced. We have not received any emails from you. Please contact us at [email protected] to resolve this situation and make sure you receive what you are owed. We are here to help you and to resolve this situation as soon as possible. Sincerely, The 1001 Hobbies team.
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Willem L.
Rating: 1 out of 5
following a purchase from 25/05/2024
Sloppy shipping. Received very late
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Response from 1001hobbies
We are sorry to hear that the delivery was disrupted and delayed. We apologize for the inconvenience. We will do our best to make sure this does not happen again. Kind regards,
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Jean W.
Rating: 1 out of 5
following a purchase from 01/06/2024
Item did not arrive for unknown reasons, apparently returned to sender.
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Response from 1001hobbies
We are sorry to hear that the item has not arrived and has apparently been returned to sender. We will get back to you to find a solution if necessary. If you need any help or advice, please let me know by email.
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Francisco E.
Rating: 2 out of 5
following a purchase from 19/06/2024
I was not warned that it would be cretrasaria
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Response from 1001hobbies
We regret that we did not inform you about the delay. We have offered you a credit note so that you can make a new purchase. If you would prefer a refund, please reply to the email we sent you. Thank you for your understanding.
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Gaëtan H.
Rating: 1 out of 5
following a purchase from 01/06/2024
The box of the purchased item was shipped without a packing carton and arrived dented. I am not satisfied.
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Response from 1001hobbies
I'm sorry to hear that the box of the purchased item arrived damaged. Could you please send us photos of the damaged packaging to our e-mail address [email protected]? We will solve this problem quickly for you. Thank you for your understanding and cooperation.
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SILVINO G.
Rating: 2 out of 5
following a purchase from 11/04/2024
I have claimed a wrong order and they have done nothing to solve it. They have given me a lot of time and nothing else.
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Response from 1001hobbies
Sorry to hear that! We are awaiting the return of your order and remain at your disposal by email to solve this problem. Thank you for your patience and understanding.
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Chris B.
Rating: 1 out of 5
following a purchase from 11/06/2024
Very slow delivery. After 2 weeks, I am still waiting
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Response from 1001hobbies
We are pleased that your order was delivered on 24.06.2024. Some products are shipped by our suppliers with a longer delay. We apologize for the extended wait and appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact us.
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Samih L.
Rating: 2 out of 5
following a purchase from 14/04/2024
The slowest package I've ever had A shame and very little tracking Crying for tracking news
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Response from 1001hobbies
We are sorry for the delay you have experienced with your parcel. We confirm that the parcel has been delivered. We will take the necessary steps to improve our email tracking so that you are better informed in the future. Your satisfaction is important to us, and we thank you for your patience.
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Jürgen K.
Rating: 1 out of 5
following a purchase from 19/03/2024
One item (Action Base 7) was simply canceled and not delivered even though it was in stock.
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Response from 1001hobbies
Please accept our apologies for the inconvenience caused by the item "Action Base 7" being canceled even though it was in stock. We have already contacted you to resolve the issue. Thank you for your understanding and patience. With our best regards, The 1001 Hobbies team
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Rius R.
Rating: 1 out of 5
following a purchase from 21/04/2024
It is a joke, they send an article that is not in Spanish, but it is not indicated on the web, I did not see it. It is misleading and then the buyer eats the shit.
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Philippe P.
Rating: 2 out of 5
following a purchase from 21/05/2024
The product sold does not correspond to what we want to buy because the presentation photo does not match. When the soap, it seems non-existent!
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Pedro S.
Rating: 1 out of 5
following a purchase from 01/06/2024
I ordered an article, received defective I made a complaint and no news
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Kiran P.
Rating: 2 out of 5
following a purchase from 06/05/2024
I was told there was a one week delay. I was 3 weeks late, without an item that was to be an anniversary gift.
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David C.
Rating: 1 out of 5
following a purchase from 21/05/2024
Lousy customer service. Nefarious order tracking and no clarification of any doubts. I will not buy from them again
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Response from 1001hobbies
We are sorry to hear that your experience with our customer service was not satisfactory. Your feedback is very important to us and we take it very seriously. We will work to improve our order tracking and the clarity of our communications to avoid this type of situation in the future. If you are willing to give us a second chance, we would like to rectify it. Please contact us directly by email so that we can resolve this issue satisfactorily.
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Daniele V.
Rating: 1 out of 5
following a purchase from 10/05/2024
I purchased a product that was being marketed for more than 900 euros as available and shipped inn48 hours , after purchase, I called for more information but found people unprepared, also the product after several days of waiting that was not being shipped was unavailable. Why do they leave merchandise on the site if.then they don't have any? Also they wanted me to exchange the merchandise for completely different one. Fortunately I was able to get a refund.
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Response from 1001hobbies
We are sorry to hear about your experience. It is completely understandable that you felt frustrated by this situation. We appreciate your patience and understanding in this matter and are pleased that you were able to obtain a refund. We will take steps to ensure that this does not happen again in the future.
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Joshua W.
Rating: 1 out of 5
following a purchase from 17/05/2024
They shipped $45 worth of paint in a flimsy envelope that let paint burst all over the inside and all over the other paint cans. I attempted to reach out to them and they did respond but ghosted me soon after. Horrid experience.
Response from 1001hobbies
We are very sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide. We take your comments very seriously and apologise for any inconvenience caused by sending your products from France. We are working with our delivery partners to ensure the safety of your items during shipping. There appears to have been a serious problem in this case, and we will immediately investigate what happened so that we can take the necessary steps to prevent it happening again in the future.
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Kris S.
Rating: 1 out of 5
following a purchase from 09/04/2024
Number of parts not received and also still have not had money back.
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Aime P.
Rating: 1 out of 5
following a purchase from 22/04/2024
It all took too long I got at least 2 or 3 messages your order will be delivered today, and then some later our apologies there is something intervened 1 time I can understand it but several times come on hey guys play with someone else's feet . And of course I'm in a bad mood on 1001 . No they should not knock on my door anymore there are plenty of serious traders.
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MARCO C.
Rating: 2 out of 5
following a purchase from 01/05/2024
In my experience. On the website the specifications of the product are given loosely. I happened to buy a board game but it was not in Italian, but French. I wanted to make the return but on the site I couldn't find the page for that.
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Domenico N.
Rating: 1 out of 5
following a purchase from 06/03/2024
Missing product for an order, I ask for a refund and after a month and numerous emails they tell me that the bank wants my documents, not having paid through any bank I ask which bank they refer to but they never replied
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María S.
Rating: 1 out of 5
following a purchase from 23/04/2024
I do not recommend anyone to buy here. It is the third time that they ask for the order, I placed the order two months ago, the order did not arrive, one call after another, twenty thousand emails a day, no one knew anything, after losing a lot of time and strength I get them to send me another one which NEVER ARRIVES, I make a thousand calls again and after getting a response from one of them, they spoke to me terribly and either I spoke to them in English or they did not answer me, which left me no other choice but to make the best I could and I knew they would send me a THIRD ORDER for which I have no follow-up, no confirmation email or anything, I have never seen anything like this in my life. It should be reportable and this is already the next option in the consumer service office.
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Response from 1001hobbies
Dear customer, We are very sorry for the inconvenience you experienced with your order and we fully understand your frustration. We would like to offer our sincerest apologies for this incident. We take your comments very seriously and will work to improve our communication and responsiveness. We have found a solution to this situation. We understand that this has been a very disappointing experience for you and would like to thank you for your patience. Sincerely
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Bryan D.
Rating: 1 out of 5
following a purchase from 16/04/2024
I haven't received me package to this day, you guys and hobbies1001 do nothing but ignore. So do I get my money back or are you going to take action now by sending a new one. Do something instead of doing nothing
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Response from 1001hobbies
Thank you very much for your review, Thank you very much for your feedback. We would like to inform you that after tracking your package LD181424535FR by La Poste Française to Post NL, the package was delivered on 20/04/2024 to the address you indicated for delivery. We are very sorry that you have not received your product. We have replied to all your emails. Could you please contact us at 088081159 between 10am and 1pm and between 2pm and 5pm? We need the certificate of non-receipt sent by email on April 26, 2024 at 11:42 a.m. to investigate with the carrier. We regret that the "verified opinions" site is not adequate to handle online disputes. Once again, we apologize for this incident. Sincerely 1001hobbies
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Vicente A.
Rating: 2 out of 5
following a purchase from 25/04/2024
The original Trumpeter box containing the model arrived in a sorry state, the preparation for transport was not good.
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Jesus P.
Rating: 2 out of 5
following a purchase from 27/04/2024
I send several messages telling them to cancel the order, I call several times by phone and they never pick up, they answer me two days later saying that unfortunately they have already sent it ... I do not recommend, bad service.
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Response from 1001hobbies
Dear customer, We sincerely apologize for the inconvenience you experienced with your order. We regret that you had difficulty contacting us and that it took so long for us to get back to you. We fully understand your frustration and apologize for the inconvenience of shipping your order despite your cancellation request. We take your comments very seriously. We are actively working to improve our responsiveness and availability to avoid similar situations in the future. Your satisfaction is our top priority and we are determined to rectify this situation. If you have any other questions or need further assistance, please do not hesitate to contact us directly. We are here to help you and will do our best to resolve this issue to your satisfaction. Once again, we apologize for any inconvenience we may have caused you.
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Wargod W.
Rating: 1 out of 5
following a purchase from 06/05/2024
I have NOT received my order. I received several emails that it was ready for collection with QR codes and everything but the box at the collection point was EMPTY and neither the suppliers nor the seller got back to me after 2 days.
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Response from 1001hobbies
Hello sir, we regret your review. However, we would like to point out that you provided an incorrect telephone number on our website, which prevented the code from being received. In addition, according to the carrier's tracking, the parcel appears to have been delivered on 10.05.2024. Thank you for your reply. Yours sincerely, 1001hobbies
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thierry B.
Rating: 2 out of 5
following a purchase from 30/04/2024
Ordered Ruff Puffs and Viet Congs and APVN....it was so simple! received the Viets and instead of the South Vietnamese, a quadruple 20mm Armory. Called immediately (Tuesday afternoon), the operator told me she would immediately send an exchange voucher...I'm still waiting; no need to buy where it's most expensive to be poorly served!
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Response from 1001hobbies
Hello Sir, Thank you for taking the time to leave us this review. We are very sorry that you did not understand that this was a human preparation error and we regret it. We apologize again for this incident. Following our initial discussion, we have sent you the return slip. Our customer service department is very responsive according to the feedback we receive from our customers. We feel that the non-receipt of a return slip does not merit such a mark. We have also asked for this product to be returned immediately. It is currently on order with our supplier and should be delivered around 18/06/2024. It was ordered from our supplier in England, and it is possible that the supplier's order will be slightly delayed due to customs clearance. Thank you for your patience. Best regards, 1001HOBBIES
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André D.
Rating: 1 out of 5
following a purchase from 07/04/2024
Very expensive and poor quality model. Delivered very late.
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Response from 1001hobbies
Hello Sir, Thank you for your feedback. We regret that the quality of this model does not suit you. However, you did have the option of returning it to us. We would also like to draw your attention to the fact that this model is made of resin, which means that it often has defects, but also offers advantages in terms of detail that plastic does not. Resin models are generally more expensive, rarer and more handcrafted than large-scale plastic kits. We would also like to remind you that the product description indicates that delivery is within 2 to 4 weeks. (Shipped within 2 to 4 weeks of your order... means that this model is ordered in England). You placed your order on 07/04/2024 at 09:55:52 and received your model on 30/04/2024, less than 3 weeks later. Sincerely, 1001hobbies
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ANTONIO C.
Rating: 1 out of 5
following a purchase from 15/04/2024
The order appears as Delivered and I have not received it, I have tried to contact several times without success. A total scam!
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Response from 1001hobbies
We deeply regret the experience you had with your order. We understand your frustration and sincerely apologize for any inconvenience this may have caused you. As a result of the difficulties with the receipt of your order, we have issued a credit note for the value of your purchase. This credit can be used for a future order on our site, and we hope that this will be able to offset some of the inconvenience you have experienced. We would like to assure you that we take your feedback very seriously and are actively working to resolve this situation and prevent it from happening again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We are here to help you and rectify this situation to the best of our ability. Again, please accept our sincerest apologies for any inconvenience this may have caused you.
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Henk M.
Rating: 1 out of 5
following a purchase from 24/04/2024
The first order, 1 month ago, at the drop off point I received the package completely open and the contents damaged. Notified 1001Hobbies of this. Told them I do not find it acceptable. Yesterday picked up the second order at the issue point, again the same thing again took pictures in front of the employees. So despite warnings on my part that I would not accept it a second time it happens again. It was my last order at 1001Hobbies. In the 60 years I have been modeling, this is my worst experience ever
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Response from 1001hobbies
Hello Mr. Menke, Thank you for your message. What you do not mention is that the box was indeed damaged. However, after your conversation with customer service, you did not want to return the product because the model was not damaged. Moreover, we offered you compensation, which you refused. We have therefore closed the dispute, assuming you would have understood that, despite the care we take with packaging, carriers can unfortunately be a bit delicate with packages. Once again, our apologies. 1001hobbies
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Giovanni M.
Rating: 1 out of 5
following a purchase from 15/04/2024
They sent the package to an address that I had not given. I asked several times to change it to the correct one. At first they stated that they would correct it, but then they did not change it, so they were also making fun of me. I had to travel 15 kilometers and three quarters of an hour in traffic to pick up the package. real bullying! I will not purchase from them again.
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Response from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
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Verbist F.
Rating: 1 out of 5
following a purchase from 13/11/2023
Ordered goods never received asked for a refund after 2 months even that not received a site to block and avoid at all times. these people should lock them up and throw away the key Pure scam.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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jean jacques L.
Rating: 1 out of 5
following a purchase from 27/03/2024
for the navigation and the delivery..nothing to say all is well.. concerning the ordered product..it is below all..really not satisfied..to see what will propose me 1001 hobbies
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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kees K.
Rating: 2 out of 5
following a purchase from 03/04/2024
sent the wrong part
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Response from 1001hobbies
Hello, Thank you for this information and our apologies. This kind of incident is very annoying for us. To clarify and solve this incident, we would like to ask you for photos (of the codes and of the whole product!) ... we would like to ask you for photos. We look forward to your response. Sincerely 1001hobbies
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Piet V.
Rating: 2 out of 5
following a purchase from 29/03/2024
Didn't receive my package, wasn't home and no notification in my mailbox.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Roberto Z.
Rating: 1 out of 5
following a purchase from 03/04/2024
I ordered some paints and tools for a scale model and I got a Mario Kart Carrera Go instead.
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Response from 1001hobbies
I fully understand your disappointment in receiving the wrong item. We sincerely apologize for this error. We have taken note of your situation and have already contacted you to promptly exchange the product and rectify the error. Your satisfaction is our priority and we are doing everything possible to resolve this situation as soon as possible. Thank you for your understanding.
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Roque M.
Rating: 1 out of 5
following a purchase from 08/04/2024
One product arrived broken due to poor protection during packaging, they do not replace it.
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