English 
J
Rating: 1 out of 5
Every thing that you sent me.i didn’t order.please stop sending me stuff
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 2 stars
Reset filtersC
Rating: 1 out of 5
Last order ordered 7 novenbre arrived 11 january. Lost order from 1001with effort recovered. Very bad experience, never order anything again. Not recommended.
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I
Rating: 1 out of 5
Delivery not respected and moreover the order and one of my articles do not correspond at all to my order. I will not return towards your site.tres disappointed
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L
Rating: 2 out of 5
Misleading availability information, no follow-up.
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F
Rating: 2 out of 5
Delivery time far too long (almost 1 month) and 3 different relay points other than the one I had requested;;;
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L
Rating: 2 out of 5
Package arrived very late!
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H
Rating: 1 out of 5
dramatic experience. Package was not delivered and company is not reachable. Company apologizes but does not solve the problem. Recommend not to order from the company.
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S
Rating: 2 out of 5
We ordered WW2 bombs for an art project. We considered them fairly pricey but they were a necessary part of the project. It took months to get them putting the project way behind. But the worst part was when they came. They weren’t just small, they were super tiny. They looked like the remnants of the plastic and not the actual object. Totally unusable but by the time we would have paid for return shipping it would not have been worth it. They ended up in the trash as totally unusable and we wasted nearly $80!
L
Rating: 1 out of 5
I believe an incorrect item was offered for sale with a certain item number, therefore I asked for confirmation by email as to what I would receive when ordering. It was confirmed to me that I would still receive the advertised item. However, something completely different was delivered.... Upon notification I received a message back that I could return the item but then I would have to bear the return cost myself and that's just going too far for me. I have no problem with shipping costs but not because of mistakes made by the web store.
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O
Rating: 1 out of 5
Two items missing on delivery
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E
Rating: 1 out of 5
Too long without news of my request. I won't be ordering from you again
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B
Rating: 1 out of 5
1st disappointment, the model which was supposed to be 20cm and is in fact barely 15 Very light plastic I am frankly disappointed.
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M
Rating: 1 out of 5
Order of 08/12/23 Christmas gift received 05/01/24 after complaint 04/01/24!!!
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D
Rating: 1 out of 5
I ordered a motorcycle model at the beginning of December, supposedly in stock, but in the end they didn't have it. I simply received it on 05/01/2024. They never answer the phone, lamentable, I do not recommend this site at all.
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F
Rating: 2 out of 5
They take a long time to send things and one item did not come in the package.
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D
Rating: 2 out of 5
My order took way to long to get
Tried to contact you and didn't get
Anywhere
Had to notify PayPal
Finally got it way over a month
Sceptical to buy from you again
Tried to contact you and didn't get
Anywhere
Had to notify PayPal
Finally got it way over a month
Sceptical to buy from you again
B
Rating: 1 out of 5
I never got a refund.
Very bad products, not matching the photos
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Very bad products, not matching the photos
S
Rating: 2 out of 5
shipping/delivery takes forever
S
Rating: 1 out of 5
The order I received did not correspond to the purchase I had made. Following my complaint, I never received a return.
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O
Rating: 2 out of 5
The product is ok, but was a Christmas present for a child and was ordered in 2.5 weeks on 08.12, but arrived on 30.12. Very long delivery time, despite the contact with the service team - as a result a disappointed child and only 2 stars!
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A
Rating: 2 out of 5
Package was okay though, when it finally arrives.
Then when you have questions about the delivery date you are only referred to the mail point. While there it is said that nothing has been received yet. On the track and tracé you then see, that they only started processing the purchase, the day after it would actually be delivered at the latest ...
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Then when you have questions about the delivery date you are only referred to the mail point. While there it is said that nothing has been received yet. On the track and tracé you then see, that they only started processing the purchase, the day after it would actually be delivered at the latest ...
K
Rating: 1 out of 5
Not once received a complete order and certainly not within 2 weeks as indicated, make it 2 months. Don't fall for it you can just whistle for your stuff or money! If you don't go after it yourself mail.
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P
Rating: 1 out of 5
I did not receive the item I ordered. Poor customer service.
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J
Rating: 1 out of 5
I asked them to cancel the order before it was shipped and they would not cancel it claiming it was already shipped. Two days later I got a notification that the order had just shipped. I did not send it back because of the high shipping costs.
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K
Rating: 1 out of 5
Order shipped 1 1/2 weeks later, and after having to threaten to file a dispute with PayPal. Order received with the wrong paint color. It was for a birthday, so not only did I not get it on time, I also got the wrong color. Unpleasant greeting and open paypal dispute, they're getting away with it, but I paid for a product I didn't order and ended up giving a gift without being able to paint the figurines. This is obviously a recurring problem with the site, and I should have checked the reviews first. I would never recommend this site, nor would I recommend it to you.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
L
Rating: 1 out of 5
You still can't figure out that I've picked up my package!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
G
Rating: 1 out of 5
One brush (N°1) arrived broken. Poor packaging. Very disappointed.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
C
Rating: 2 out of 5
One of the boxes was open and tampered with.
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S
Rating: 2 out of 5
It took a whole 4 weeks for the goods to arrive. Nobody speaks German after I contacted them 3 times. The parcel arrived in tatters because the box was far too big. The goods were damaged. The only plus point: the price was good for good quality.
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L
Rating: 2 out of 5
I had to cancel my order because it never happened in 3 weeks I had only 1 figurine out of 3. Figure that I received because I yelled once. I'll have nothing to offer at Christmas and the refund money is still not in my account. Spoiler, it's december 24th, and the only figurine I received is in a dented box, which makes it super clean to give as a christmas present. Thank you 1001hobbies, it will be a great party!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
'
Rating: 2 out of 5
The service is good but I can only give 2 stars because I received the board with part of the decalcomanies removed. How can I do history in these conditions?
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
R
Rating: 2 out of 5
Only when I asked was I told that the goods were not in stock and had to be procured first
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C
Rating: 1 out of 5
I placed an order that never arrived but was debited from my account. I had to call back several times to finally be told clearly that there had been a bug with my order and that I should place it again immediately! And of course with a commercial gesture! I finally received my order more than 1 month later, but of course I didn't even get an apology or a commercial gesture, even though they had told me on the phone!
In short, I don't recommend this site because I didn't get my gift when I wanted it and no apology or gesture! Very very very disappointed
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In short, I don't recommend this site because I didn't get my gift when I wanted it and no apology or gesture! Very very very disappointed
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
C
Rating: 2 out of 5
Order placed on 1/12 and received on 21 !!!! While it was indicated on your site: sent within 8 days!! my Christmas sales all cancelled! A broken star in the lot!!5
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
O
Rating: 2 out of 5
The parcel arrived late and at the wrong address
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
L
Rating: 1 out of 5
received only 2 out of 3 articles, and not the most important ones
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
E
Rating: 2 out of 5
I left many messages to customer service, asking you to change the delivery address because I was moving. Finally I contacted an operator to do it and she told me that everything was ok, that she had changed the address. It was a lie because it was still delivered to my old address and I had to call in favors to have it delivered to the new tenants.
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E
Rating: 1 out of 5
I asked them to confirm that the product was as in the photo, as they had sent me a different model on another website. They confirmed that it was as in the photo. When I received it, it was NOT as in the photo and consequently, I requested the return. To my surprise, they told me that I must pay the return shipping costs. A real scam of a company.
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I
Rating: 1 out of 5
the parcel arrived on time, but damaged inside and before it arrived in the UK. all contents are unusable. I do not recommend this company. I regret not checking the reviews before purchasing. Money wasted
M
Rating: 2 out of 5
I give this site only 2 stars because I had ordered 7 models, but I only received 6, the B-29 superfortresses scale 1/48 from revell I did not receive in the package. Then I sent another mail but I have not had a reply back ! So I don't know where this m9del construction box has gone ! The package itself was undamaged though and all the model kits were tip top in order. The package was also delivered very fast.
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