Customer reviews of 1001hobbies

I have not received the complete order. The spray primer is missing and I have not received any explanation. Therefore the material delivered does not work for me. Very disappointed with the customer service. An explanation would have avoided this situation.

The Hama Beads product is the usual one I get from other sites, but the delivery was too long, compared to others who deliver in two days. Waited three weeks and had to pick up at store they indicated. Company based in France.

Product was delivered much too late and also damaged, communication with 1001hobbies is incredibly slow and they still do not offer a solution. Been busy for weeks now.

long delivery time. Despite "in stock" indicated.

Product arrived broken sent 2 emails no response

I have not been informed of an out-of-stock situation I am not refunded for the out-of-stock product but I am stuck with a credit note (does this comply with the regulations or the general terms and conditions of sale, I don't think so). No response from 1001hobbies to messages sent via the customer account.

The order took so long to arrive and one item that was on back order the Autoblinda did not arrive. and the second order has still not arrived ?.

Extremely long delivery and after waiting for 2 months I did not receive 1 item and received a voucher from the shop instead of money back. Very bad experience.

I have sent an e-mail to point out the error in this order, which does not correspond at all to mine !!!!!

The box containing the figures was half open and broken and one figure was missing.

It didn't arrive at my house ..... it was in a store .... But because maybe the courier didn't do his job

Order placed 3 weeks ago still no news I do not recommend to anyone this Site

not serious, sells open box plus missing item for new and 2nd item is not what was ordered

Shipping was quick and trouble-free. But, and this is a real problem, it's a model to be assembled and all the instructions are in a foreign language (German - English) whereas the whole site is in French and I didn't see that there was a warning on this point. I complained and the site offered to return the equipment. That's a good thing. But I have to pay for the return whereas I consider that the responsibility is on their side. We'll see if they actually cancel the sale... So it's been a calamitous experience.

shipping is too expensive.

I had placed an order on 18-01-24, After the order a few items turned out to supposedly have a 1 to 2 week waiting period. On 18-02-24 I was tired of waiting and wanted to cancel the order. At first they pretended not to understand what "cancel" means and said the order would not be complete until 27-02. After I kept insisting that I want my money back,they had quickly shipped the order incomplete against my wishes. Since the customer service is lying to you and apparently has no qualms about taking money out of your pockets with worthless service, I had turned to Paypal and refused the package in advance (I received an email with return instructions that I would have to pay the costs as well, they are a bunch of idiots). Now that Paypal is watching, after many emails in which I kept repeating myself, they finally agreed to refund my money. The package was only delivered back to the sender on 24-02, and now I'm still waiting for my money (220 euros). In short, a shady company run by shameless crooks and liars, who will try anything to get money out of your pockets.

I haven't received the order yet.

Very disappointed order 2 puzzles received only 1 and instead of having a refund directly to my account it makes me a credit while for the puzzle I walk to the heart so the credit voucherbm will not serve

I have not received my order. I have sent you an email.

Bad communication on how long you have to wait for your items.
One of my items came in damaged.

Items put up for sale without 1001hobbies having availability. Prices almost double that of competitors. Response to contacts with much delay.

False delivery date. They delivered 4 days late, without any prior communication of the delay. They did not accept, at the beginning, to return the package and refund the amount. In the end yes, but late, very late.... Very improvable service.

The package received which is a calmato model airplane fuselage turned out to be crushed. After 6 mail.4 phone conversations no reaction from 1001hobbies.Jgn.

The excessive delay in shipping generated additional costs and logistical complications for me to receive the purchased order. I live in Argentina, I bought so that the order could reach a relative in the USA, calculating enough time for it to reach this person before traveling to my country and bringing it to me. The shipment to the USA was delayed, my family member traveled without having received the order, and in the end I was able to receive it by arranging the shipment to my country by another means with additional costs. Furthermore, when I requested the return they wanted to charge me for shipping costs, with the business being responsible for the time it took for delivery.

Order was often delayed without possibility to cancel and get full refund

Good evening, I have asked twice to contact me following a problem with my parcel but nothing!

order partially received...no satisfactory response from customer service who tell me that the order has been delivered and they don't even have the list of what I had originally ordered, everything has been erased from the order history and I'm asked to demonstrate what's missing, the world upside down...no response in 48 hours and what's more unpleasant!!!!...

I still do not know where the goods I ordered and paid for are and they have not been delivered to my address, which is not right.

I would like to be contacted since I have not received any suitable colors for mounting

Poses as a Dutch site and supposedly sends right.... NOT! Had to wait more than 2 weeks for my stuff without being informed.... 1 time not again. Customer service also not best, already starts about not being able to cancel while you only ask for info.

Poor-quality, expensive model.

I did not receive my entire order, they just sent me a voucher for the missing products, without notifying me or even offering me a refund.

they're unable to deliver properly to their showrooms and don't know the products they're selling.

I received my item broken.

Says Hobbies.co.uk.....but are in France and i got shafted for £85 import duty!!
Watch out if buying in UK.....
Would have given 0 stars rating.......

The instructions are very brief, the components very fragile - in short, it's all gone to waste...

Following my complaint emails, I asked for the sale to be cancelled. Customer service simply ignores customer requests. The only response is silence. I'm very disappointed.

I ordered 2 models of the French Bee aircraft. The delay was very long. But above all one of the two planes was broken a rear wing I am disappointed with my purchase. I therefore give it 2 stars. Yet in its original box!

Incomplete item. Unsealed box Telephone reply: not our fault (well, I'm summarizing, I'm surprised I'm still as calm as ever). Result: rubbish, I should survive for just under 17 euros. Correct delivery. Never order from them again.

I haven't received my package, and you guys don't answer the phone!