Customer reviews of 1001hobbies

I would never order from this store again. I never received my item and am still waiting for my money today!

I still haven't received my full order.

I don't recommend manipulative liars Just there to take your money nothing in stock half of the order never received but paid I have just opened a procedure against 1001 hobbies for fraudulent sale pass your way and buy from a real pro I wanted to try and well never again from them

Product indicated as being available on the site, after validating my order and waiting several days, I was informed that the product was being restocked... I asked to cancel my order as the product would arrive too late, but I received no reply. In short, the product arrived after four weeks, my son's birthday had passed and everyone was disappointed. Not to mention the 10-euro fee I have to pay, which is not indicated in the item description. I'll never order from this site again!

I ordered two copies of the book Void King in hardback. They delivered two copies of the book in paperback. I checked the website. Yep, the pictures are of a hardback book. I contact them asking them to resolve the issue, they respond, tell me how embarrassing it is for them, then I never hear from them again. I guess since they got their money from me, they don’t think that they have to deliver the product they sold me. I won’t be ordering from 1001hobbies.com again

Wrong information with the article on the site so I couldn't do anything with it, and the previous order was damaged. Get a refund of 10€ while the article cost over 30€...2 out of 4 were still broken. Still order something again, wrong info was on it.... 1st couple of orders went well but now they have dropped out anyway. Screwed up 2x in a row. I will order elsewhere from now on.

my order took over a month to arrive. Delivery time too long!

Still waiting for orders where the individual products were available in the meantime. Now I seem to have been waiting for over half a year.

When I placed my first order, everything went smoothly. But for this parts order on September 25 and 30 (parts available within 1 week) after 15/20 days still no shipment. I learned on October 16 that the parts had not been ordered from the supplier... in the end I had to wait almost 1 month for 3 references available within 1 week. The last reference was missing, and without any delay, I asked for a refund on this part and for the other 2 references to be shipped. Even for the cancellation, refund and shipment, I had to call them 3 times, raising the tone on the last call to get everything done... disappointed, unfortunately, for this major problem.

Foreign-language instructions without translation and gift-wrapping charges invoiced but not requested.

I'm not happy with the order it's a misleading article

Almost 3 weeks to receive paints that are reported in stock, I find this very average. With for only information, an email, each week which informs me that my order was not yet prepared... and to finish no sign of the customer service, nor any compensation...

bonjour je ne pensais pas que le pot de peinture serait miniature erreur de ma part

The item was bought on Sept 12th but only arrived on Oct 25th and only after 2 emails and a message on Instagram dm. I bought it to give as a birthday gift and it arrived after the date. Definitely will never buy in the store again and will not recommend it.

I order paints with references and when I receive them there are no references on the pots.

Apart from the fact that the parcel arrived in a sorry state (crushed cardboard), even though I'd expected careful packaging after a 17-day wait, a "maquette", strangely offered without a photo (which struck me as suspicious and warranted a phone call), the so-called "maquette" of the Iliouchine Il-76 is very disconcerting: there's no box, the parts are very rough, non-individualized mouldings in the "rough" style, with no interlocking system, and in rather soft plastic, so difficult to work with! So I don't know if I could do anything with them, despite 35 years' experience in model making; they weren't worth €150! I'd have liked to add some photos to the commentary, that would be more eloquent.

I am still waiting to hear about the FIAT G50, which I have not received.

Lots of hassle and no updates on order

There have been errors in the last two orders I have placed, I have emailed two différant depts to get resolved and have not even had a response to any emails, very disappointing, won’t use again which is a shame as the range and price is very good but they don’t get orders right and don’t respond or try to resolve,

I didn't receive the item I ordered instead of my 150€ order I received a doll costume for 5€ And as of today I still don't know where my order is and when I'll be able to receive it.

Not received

Your description and void

Poor service.

the site does not provide good information for non French residents and i had not been informed of the unacceptable delay of forwarding (although through an expensive express provider : more than 3 weeks for Dubai !!! (still pending)

I am still waiting, after numerous e mails and assurances about it from the seller ,to receive one of the packages ordered and logically already paid for, disappointment.

Terrible. They only sent half of my order, which was damaged, the most expensive item never arrived and was never sent, they have also refused to send a replacement or send me a refund for it. I would NEVER buy from this company again and I would tell anybody else to avoid dealing with them. They also pretend they are in the UK with their website name, UK phone number and UK prices but they are actually in France. Their customer service is pathetic, the ignore you. Worst experience EVER. I lost £160 dealing with them.

the canisters arrived half dry. less than half of them

Good product

Lots of choice but clunky site, long shipping times and unclear communication

Delivery time not respected.

There's no French translation, so it's unusable. Despite my e-mail, no response.
Too bad

Ordered a game but it came with a French explanation of the rules! Strange when you order something from a Dutch site. Emailed but not solved to my satisfaction. Will not order again soon.

I am still waiting for my order because I have no tracking number to reference. They should use serious shipping companies: who is Delivengo? I don't think I will order again.

No parcel received

part in stock on the site with a lead time of 2 to 4 weeks (order placed in August, staff on vacation, understandable), problem, the part is in stock, but with the supplier who...is in England. order received at the end of September, beyond the expected lead time, I understand that 1001 hobbies is dependent on its supplier and English customs, but not to display product in stock.
I would like to thank the person I spoke to on the phone, who gave me an explanation and made a commercial gesture, and who was also waiting for his orders (taken "hostage" by British customs/ long live Brexit. Sincerely

Order incomplete on delivery. An invoiced item was missing because it was unavailable. They shipped as if nothing had happened. When I asked for a refund for the missing item, I was told that my order had been delivered. I explained the problem a second time: radio silence. A third e-mail to explain the situation again. Still no response other than to advertise for new products. Lack of seriousness and consideration for the customer, bordering on fraudulent.

Very bad delivery time.

Postage more expensive than item

2 months delivery time, very bad.

Unprofessional and unfriendly