Customer reviews of 1001hobbies

I waited over 1 month for my order although a delivery time of max. 1 week was stated. I wrote to support and only received a reply days later. But the product was good

I ordered a low-wind kite, not in stock when ordering, but it seemed ok to wait for a week. Somehow it seemed not possible to get it in a reasonable time. I had ordered an additional cheaper kite, on one hand it would make the delivery free, on the other hand the item could be a toy for my kid. I ended up only having the 'toy-kite' AND having to pay delivery cost. On top of that I had to 'yell' at them to get the full refund (minus delivery cost for the cheaper item I was much less interested in...). In summary not a satisfactory experience.

Ordered on 18/07/23, delivered on 03/08/23. According to a manager, it takes a minimum of one week per delivery, 16 days to get my order, TO BE IMPROVED. I tried 6 times to contact them by phone, impossible, nobody picks up. I've left 3 e-mails, the last one with my phone number, and I've been answered. TO IMPROVE

The product arrived without some parts promptly reported to me was knowing what to do, still on Monday, then no one was heard from again

They list items on their website they don't have. I don't want to say it's a scam, but it's pretty close. They disregarded my email instructions regarding my order and took their own actions. Very disappointing.

No luck with this order, three months for delivery after two phone calls and two emails with no response, so yes, just one star, and I will no longer be a customer of this site.

delivery too long

The order received does not correspond to what is indicated on the site.

A stock order taking almost 14 days instead of three days. Probably 1001 hobbies had to order the product from Japan first and then send it to me. Really sad when the item is listed as stock with the mailbox package also having to cost at least 6.95. This was my first and also my last order at 1001hobbies.

My pre-order became an order, I received my product very late despite being assured that my product was in stock. In the meantime, the price of the product had dropped by 2 cents (a difference of €100), and I was assured of a refund, which took me 2 months to obtain. The information I was given on the phone was contrary to what I had on the website, and finally I received my product, although I was told that delivery was still 4 months late, and I was offered a cancellation and a refund of my order. Otherwise, the product (Vecna statuette) is perfect.

I placed the order on the 10th and have not received it yet.

When I placed my order it was supposed to ship within 1week. After 2 weeks I received my order. My messages on your site were not responded to. You guys are even slower than aliexpress. I will never order anything from you again. Worthless mess.

We ordered a helicopter for our son. The packaging had already been opened once and the remote control was missing. Tears flowed at the birthday table. My son asks me every day if I have reached anyone at 1001 - unfortunately not. I am now getting the money back via Paypal. Never ever again.

Run away! Deadlines not met, customer service in freewheel mode: unable to do what's asked of them. A lot of stress and fruitless e-mail exchanges. A horror! All this to find myself running to find a replacement gift at the last minute, when I had ordered 2 items in March for an important birthday in June... Help!

I did not receive the item I ordered.

Telephone service is unreachable, so lousy if you want to respond to your order. After returning to the mail, there is still no response after over a week. Bad service I think ... The order was delivered, unfortunately with a damaged box. Again, due to the aforementioned, I can not make contact.

If I have received the order mentioned in the Subject, I am extremely disappointed. Of the fifteen pots of Tamya color, only two are identified, and the others have no reference. As I'm not color-blind, I don't have any trouble distinguishing between green and yellow, but it's less obvious between different shades of the same color. A simple mark with a felt-tip pen would have sufficed and wasn't time-consuming. This was my first order and I'm afraid my last.

Good for management Improve kits. Cutter a bit light Medium brushes. I have better Raphaël brushes.

Delivery took a very long time; battery broken; now I am supposed to send the defective battery back so that they can see what the problem is; I ordered the product in May and have not been able to use it until today in mid-July; who knows what will happen next

After five weeks , which is super long , I finally received the order . half of the stickers were short . too bad , but I have not seen me again . I sent an email , but got no response to date .

The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.

first and last experience with this merchant. my account is debited when the item is not available, the "parcel" is sent by carrier when it does not weigh 20 grams, the carrier delivers to a relay point that I did not choose in short, very bad ...

I am very unhappy, this is the second time I have ordered from this site and both times there have been delays in delivery. Product ordered on June 16th received on July 8th. There will be no third order. For a site that recommends buying French, you should be able to deliver within 3 days maximum. Comprenne qui pourra !

Error in your stock, I would have liked to have been contacted rather than having to do it myself, worrying that I would receive nothing. No follow-up, it's a shame.

For a £15.00 snap together kit the final bill inclusive of postage and tax was over £25.00.
Not my idea of good value. howeve delivery was very quick.

It is that I received a voucher for this site otherwise I would never have ordered through this site. But it turns out they are scammers.
1. Free delivery from spending 100 euros, quite high but with such a store you're soon there anyway. I order here for 160 euros and use my vouchers. But they are not seen as money but as a discount code so you still have to pay shipping costs. Ridiculous 2. You order some things, half of them are delivered, namely all the small stuff, but you can forget about the big and expensive kit. If you then contact the customer service you get a response if you can send pictures because it should be in the box. Responded twice now and 2 weeks later and never heard anything back. Never buy anything here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2 weeks to receive an order is pathetic, unacceptable. A serious lack of professionalism.

I didn't even get half of my order but paid for it. I actually want my money back.

An order that took two months to arrive. If you're ordering for a birthday, plan well ahead. A plane is missing and -1001 has offered to reimburse me (we'll see if the contract is honored from start to finish).

My "gift" arrived in a jiffy bag already opened with the contents inside, compromised.

All references in stock but more than a week to receive the parcel and what a parcel !!!! A poor bubble envelope with pots of paint, a brush without any protection... I don't recommend!

interlocutrice peu competente,et apparement peu impliqué avec les clients,pas motivé a chercher un peu...dommage.. mais j'ai trouvé mes helices tout seul au final....

The order has taken a month to arrive.

Broken, bent goods....

Nothing delivered yet.The order was May 10.The delivery has been on the way since May 22.Reply to my message about it sometimes taking longer.Haven't had a reply to my last message yet.Calling is often in vain.I know that because of a pre order I'm still waiting for.I'm really sorry I ordered here.
So bad contact and so long in transit I do not even know if it arrives. I think the good resencies are deceitful when I came with difficulty to the bad I was shocked and I find it shameful that they do nothing about it. It's not that the delivery is cheap or something just more expensive than most. For me not understandable that a company does nothing about it. 1 star is 1 too many

So far I have received 3 out of 5 items that were ordered a voucher and credit note. I have sent an email however no response yet. Collector's items has arrived in less than mint packaging so generally unhappy and unimpressed. How can a pre order item be awaiting a restock? Don't write cheques you can't cash!

You had the parts I wanted in stock . It took 3 days short of a month to receive the parts. The parts were as presented and accurate. It is the delivery time that left me very disappointed

Shortly after placing my order, I had a snag that would prevent me from being there the week following my order. So I immediately wrote an email while the order was still being processed to ask them to postpone the delivery date by specifying the date of my return home. They replied that the item was not yet in their possession, but they were waiting for the delivery which would happen in one to two weeks and then ship it. Reassured that it would take a week minimum for supply and a few days for shipment, I did not respond again. From one day to the next, my order on their site went from "being processed" to "being delivered" without even receiving a notice that it had left their warehouse. So I rewrote an email explaining that I had previously written that I was not home and as a response I received an email saying that they had sent the package and a summary of the delivery information. In the end I personally contacted PosteItaliane shipping service and they helped me with my order. 1001Hobbies LOW SERVICE!!!

The empty package arrived, and late too!

Absolutely pitiful! Order placed in March and we are almost in July and still nothing has arrived!!!!!!