Customer reviews of 1001hobbies

The paint pack supplied bears no relation to the model. Customer service, perfectly aware of the problem (I'm obviously not the only one), pretended to ignore it: "it's a generic pack". As a result, I have to order other paints, certainly not from this site.

I can't get sales on the phone. I've chosen a product where the site is supposed to provide the colors adapted to the theme of the model. You should know that this does not mean that 1001 Hobbies' colors are among those recommended by the manufacturer... I regret my purchase.

Totally bad. The employee doesn't speak Dutch and I still don't have the puzzle. And there is no trach and tracé and I haven't got my money back either. In short do not order anything

Very bad experience I paid for the fast shipping that was supposed to arrive within two days because I needed it urgently while the package arrived after 5 days and now I can't use it, so the purchase turned out to be useless.

I received half of the products

the website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.

Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.

I have already expressed my opinion on this subject, >5 weeks deliveries + missing items + packaging of paint pits loose in the box + lid of a broken can.... Very very dissatisfied... No longer trust your site

Package crushed and perforated because no outer cardboard to protect the model

Very slow and expensive shipping, the tracking did not say anything. The truth is that I will avoid buying here just because of how bad the shipping is, it is not worth it when other stores have better stock and shipping.

I had to wait a long time and a box was missing in the package....

As it happens they often sell things they don't have in stock and have to order, extending the promised delivery time.........

I discovered the site to change my Amazon orders. As a result, it took over 5 weeks to receive a product that would have taken 2 days on the other site... And no communication apart from automatic emails "your parcel has not yet been prepared". What a shame!

I ordered 5 models. One model was built and I wrote to tell them that I wanted to return or exchange it. They responded by giving me a mailing address and told me that they will tell me how to make the return. I do not know if they will refund me the money, they will send me a voucher. I will not buy again. I do not recommend it because they do not give facilities for the return.

Very bad evaluation, products arrived open, one product missing, lack of customer service, below are the dates and events that happened: 16/05 placed the order, the products were listed as available on the site 22/05 after a reminder, they indicate to me that the order has not been processed because one product is missing and they tell me that it is in restock and I can wait. After not even 10 minutes they tell me that the order will only be partially filled because they will not restock it. I accept but ask for a refund on PayPal for the missing product, in the meantime I notice the different negative evaluations and at 5:16 pm of the same day I request the cancellation of the order. 23/05 as soon as they open they tell me that the order is not cancelable(which is not true because the order is being processed and has not yet been delivered to the French post office) in the meantime to the requests for the refund they tell me that I can at most return the product and request a refund, but not the shipping costs, among other things the return costs are also my responsibility.
25/05 the order is started to process by the French post office(after I reported these delays to PayPal) 29/05 the order arrives packed at best(badly), the products are opened and not sealed in cellophane, which would have been impossible for me to make the return because the gentlemen of 1001hobbies want the product packed and sealed...
31/05 thanks to the help of PayPal I manage to get the partial refund that I had asked for.If you buy from them do not use the card or transfer, use PayPal to which go 5 stars for assistance against these pseudo sellers.Absolutely negative experience, I have already reported the fact to the play associations to which I belong, I think we will not use them again.

the product does not look like the picture

Two months to be delivered despite multiple reminders and unfulfilled proposals on your part. Your colleagues and/or competitors are more efficient, it's up to you to do what it takes to satisfy your customers.

Over a month and a half to get part of my delivery. Impossible to reach by phone. Despite late refund for undelivered material, not even an apology or a commercial gesture. I wouldn't recommend them again.

I have ordered 3 things 1 received after complaint another 1 received again complaint in filed and nothing more heard though paid for 3 what are we going to do about this

Over 5 weeks to deliver something that can fit in an envelope!?

Way too difficult and expensive to send back!

Order never delivered

1 month to deliver three bottles of tamyaet paints you have the courage to offer me a discount for my next order if it exceeds ..... A competitor helped me out in three days.

The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.

Unfortunately, I would have to say that my experience with 1001 Hobbies is bad on the basis that I ordered an Eduard photo etched sheet and received a large model kit. Although to be fair they have responded quickly within normal working hours to rectify the problem which appears to have arisen through both items having the same reference number.

Correct order. Navigation on the correct page although the prices are not cheaper than in the official store so next time I will do it there. Very bad shipping. Paying 7,5€ for a shipment weighing less than 1kg and waiting 11 days when it is specified that the delivery will be made in 4 (since everything was in stock) seems to me very bad. For delay, this shipment costs 2-3€, not 7,5€. And also the envelope arrived broken and completely wrinkled and the goods deposited inside with little security, receiving blows and so on.

1001HOBBIES sent only 1 car while I had paid for 2. I had to put so much energy into it to get my money back. 1001HOBBIES was very difficult. 1001HOBBIES only sent 1 car while I paid for 2. I had to put so much effort into getting my money back. 1001HOBBIES was very difficult.

Bad nothing to say more delay of more than 3 months on my order no answer of the sav concerning the progress of the things and absolutely no commercial gesture.

I ordered my package two weeks ago and it still hasn't arrived.

Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.

Long arrival time, expensive transport costs, expensive product, good condition of the product, that's all I can say to your davir and good packaging.

A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.

Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.

Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.

It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.

was sent the wrong item and they still have not sent me what I ordered. Have tried to contact them but no answer. would like to order more from them but will not use them until this problem is fixed. So far just lip service on their part.

my order was 2,5 x 1000mm threaded rods, please specify that they should be straight in comments - they arrived totally bent in a 40x40 cm box in which it is impossible for them to be straight - they are useless to me money wasted.

I received damaged paint pots at home. 1 jar broken and therefore the other jars under the paint and not visible what color the jars have. During contact via email you indicate that it is your fault and not ours. You should take the paint back, but refuse to do so. Not nice to the customer. Solve something like this . so the rating is a -5

No technical information, long delivery times

missing the black color but 2 pots of yellow? many parts twisted because the plates are loose and not separated from 1carton or other I point out that there is no yellow apart from the headlight tube of glue too small.