Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you [email protected] n case needed. See you soon https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2022
After opening the package the plastic hull of the boat ordered is deformed I can not build the model, an email was sent today to contact 1001 hobbies. Fr to find a solution to my problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2022
Communication impossible.1 month delay in delivery without explanation despite numerous requests made by email and calls impossible because the line is always saturated. It was supposed to be a Christmas gift ordered on 22/11/22 and it arrived on 30/12/22! So I'm not satisfied! Why on the site it says delivery in 48h! It's not true at all!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please believe that this type of incident is not representative of the service and quality we offer. It is true that some products take longer to be shipped: they are always clearly indicated when this is the case. This is also indicated in the order summary. We're sorry that things didn't work out as you'd hoped. Our customer service remains at your disposal by e-mail at [email protected] Good day 1001hobbies customer service.
Order made on 04.12.22 sent on 21 after several reminders. Fortunately received on 23 but package opened and 1 product missing. Difficult to refuse the parcel on Christmas Eve.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, but please believe that this type of incident is not representative of the services and quality we offer. Could you please send us an email to [email protected] with a summary of what you are missing (ideally with photos) so that we can either send you the missing product or refund your money? Thank you and have a nice day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
Refund request since December 20 and still no refund.
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Response from 1001hobbies
Thank you for your comment and we apologize for this incident. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously! We have just forwarded your request to the accounting department in order to process your refund. However, please understand that this will take a maximum of 14 days. We apologize again for this inconvenience and assure you of our full understanding of your dissatisfaction. Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2022
I received my order in a simple envelope !!!! The box was damaged... and 2 pieces broken inside!!!! This is unacceptable from a professional company. You don't buy a model by mail order only to receive it damaged. It's a shame.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2022
An extraordinary delay! Small consolation: free delivery... on the next order!?
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Response from 1001hobbies
Thank you for your email. Some products are indeed shipped within 1 to 2 weeks from our suppliers as indicated on the site, which was the case on one of the reference of your order. However, we are also available when the product has been shipped and is in transit. Thank you for your interest!
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/12/2022
The order was incomplete
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Response from 1001hobbies
Hello, thank you for your very important message to us. We are very sorry for this situation, could you please send us an email to tell us what is missing from the package (if possible with pictures) to [email protected]? Thank you very much
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 15/12/2022
There were far too many difficulties with the delivery!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/11/2022
Items arrived damaged in very damaged boxes.
Response from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. If the item inside is indeed defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/10/2022
Super bad service. Took 4 months before I received my order, it kept getting pushed up. Highly recommended.
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Response from 1001hobbies
Hello, Thank you for your comments. N You ordered two products on 12/12/2022, one of which was in restock, which is clearly indicated on the product sheet. This order arrived on 23/12/2022 15:47:00 . Consequently, the order left when the two products were available. Moreover, you never contacted customer service for help! We wish you happy holidays. Le service client 1001hobbies 1001hobbies customer service
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/12/2022
First, the order took longer than you are led to believe at the time of purchase, I placed my order on December 5th and it only arrived on December 22nd. But I almost didn't receive it because the 1001 hobbies company didn't write down my complete address and that's why the letter carrier couldn't deliver it. Luckily I went to the office the same day to find out where my order was, otherwise they would have sent it back to France. In the mails I received from 1001 hobbies my address was always complete. This has been my case, I don't know how often this happens with this company.
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Response from 1001hobbies
Hello, thank you for your message. We are glad to hear that the package has reached you after all. I am surprised that the address was incorrect: we automatically use the address you validate when ordering. If you still have it, please take a picture of the label and email it to us, so we can better understand what happened: [email protected] Thank you for your help.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 31/10/2022
Took nearly 2 months to receive my order and your website said everything was in stock
Response from 1001hobbies
Dear customer, You ordered on 31/10/2022 18:15:14 , a product which is available from our supplier within 1-2 weeks. The product left on 18/11/22 at 14:41. I am very pleased with the quality of the product and the quality of the service provided by our supplier. We regret this delay but we cannot do otherwise and we regret it. We apologise for this. Customer care
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2022
I strongly advise against it. Late orders, missing and non-compliant products - in short, nothing works... Customer service more than dubious if not non-existent... The phone number is useless, a week of calls and no answers. The problems with my order have still not been resolved... in short, nothing is going right. In a word, flee from .....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2022
Delivery error not in accordance with my order. See my complaint email
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/11/2022
I placed my first order from them and the package didn't even arrive, so did the refund of what I paid.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2022
once again, an experience not to be lived, a delivery which is lost, another reedited, then which is not delivered, the 1st order, which is found, then delivered with 3 weeks to wait, but the delivery is incomplete, misses 1 article, they had forgotten it, then after a commercial gesture of 5 €, a misery, and finally the delivery of my brushes, one month after the order, too late I did not need any more, I made otherwise since the order did not arrive.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/12/2022
I am still waiting for a response to a problem that I have been experiencing
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2022
Products appear to be available but finally sold out No refunds, only credit notes
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2022
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 17/11/2022
Very slow shipping product not up to the price
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 04/12/2022
Package was 2 weeks in transit. Already sent message 2x but never had response. Very bad!
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Response from 1001hobbies
Thank you for your message. We are sorry if you were not completely satisfied. You had chosen the option of shipping by global relay, which is particularly congested during this period. However, the package was available at the relay point from December 16, so it took 11 days for the package to arrive, which is indeed longer than the usual time. I do not know how long it will take to get my package to the relay point, but it remains a cheap solution that unfortunately is not considered a priority, and these variations are common. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2022
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family.
Even worse, I see that I can't give you 0 stars. Bunch of rats.
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Response from 1001hobbies
Hello, thank you for your message and we are sorry for this situation. We haven't seen any mail from our side, we regret it. It is entirely possible to request a refund (not a credit note), but this can only be done if you return the product at your own expense. Please do not hesitate to write to us at [email protected] (rather than in reply to an automatic e-mail) to be sure of reaching us. Thank you and have a nice day,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
so, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
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Response from 1001hobbies
Hello, thank you for your message, we are sorry for the situation. Our opening hours are Monday to Friday, 10am to 1pm, then 2pm to 5pm. We're currently receiving a lot of phone calls, so don't hesitate to call again if you get a message. I can see that our customer service department did indeed recreate an order as soon as they received your request, and the missing item is also on its way. We'll be in touch with you to discuss a more suitable way of dealing with this situation. Have a nice day,
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Verified Buyer
Rating: 2 out of 5
following a purchase from 09/11/2022
Took a while to get here but it arrived before Christmas which is good.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. The shipping by Delivengo can indeed be a little slow as it is considered an economic and non-priority solution by their services... But we're happy that it finally arrived. Thank you, Have a great day https://www.1001hobbies.co.uk/
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 30/11/2022
Long delay in delivery, more than 15 days.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
I'm sorry to tell you that the 3 pots of yellow were dry and I couldn't use them, so I'm not very happy. Can you do anything?
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Response from 1001hobbies
Hello, thank you for your message. Can you send us an e-mail with photos of the pots to [email protected]? We'll be able to notify the supplier and find a solution for you. Thank you very much!
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 21/11/2022
I am not convinced with my item and they do not allow me to return it for free. For my part I will not buy more on this website, high prices and ads that do not detail the items well, at least in my case, and leads to mistake in the purchase.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We will think about how to develop customer service for such a situation, but we are sorry we cannot do more in the meantime. Thank you for your trust in 1001Hobbies.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 01/12/2022
One of the items arrived in bad condition and I can't contact customer service for replacement
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Response from 1001hobbies
Hello, thank you for your message. We are sorry that the package arrived damaged, this is obviously a situation against our will. Please send us an email with photos of the damaged product to [email protected] We will find a solution. Thank you in advance and have a nice day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2022
The stock status indication is unreliable. No information on delays and delivery times was sent to me. Without my intervention, I think I would still be waiting for my parcel. However, following my request for a refund, this was carried out very quickly.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/11/2022
I have ordered multiple different orders with 1001 hobbies for Christmas. The first one was ordered back early November and I still haven’t got it. It is still processing not even out for delivery. I have been in touch with customer service and they told me to be patient. Out of my 3 orders for Christmas I have only received 1. Not sure if I’m going to receive them for Christmas to give as presents. Really disappointed.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. I see that one order is being processed for a refund, and the other is on its way. We hope it arrives before Christmas. Keep us informed! See you soon https://www.1001hobbies.co.uk/
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 06/12/2022
Had to wait over a month for my order. Although the delivery error was with bpost, I had to repeatedly ask 1001hobbies to find out the locations of my product. Nothing was done or communicated of my own accord. However, friendly in the communication that was there each time.
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Response from 1001hobbies
Hello, we are very sorry for the inconvenience, your feedback is important and will help us to improve our procedures. We are glad to hear that everything went well. Thank you for your message and have a nice day,
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vincent W.
Rating: 2 out of 5
following a purchase from 23/11/2022
Very poor logistics
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/10/2022
Item arrived 2 weeks late even with a £7.99 delivery fee! I requested a refund for the delivery but this was declined.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We can offer you a 10£ promo code for your next offer in exchange, if you want: SAVCOM10 See you soon https://www.1001hobbies.co.uk/
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Beverley W.
Rating: 1 out of 5
following a purchase from 06/11/2022
the product was not great. the price was outlandish and the whole thing was a rip off.
The cost to return it was $270.00 to get it there in time. We will not be doing this and so have just written the whole thing off to experience. We will not deal with 1001 hobbies ever again.
Response from 1001hobbies
Hello, we are very sorry about this unsatisfactory experience. We fully understand the concern. We will do everything necessary to ensure that your money is refunded as soon as possible. Have a nice day
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 08/11/2022
Order placed on Nov. 8, received on Dec. 13, couldn't take longer, otherwise everything canceled!
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Response from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. Some items were indeed in stock and delayed shipping, we are sorry for that. Good day.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 21/10/2022
Long delivery time, lack of clarity about availability when ordering, which generated an error. Virtually no chance to communicate. On the first order it is not at all clear that the store is outside Italy. I received a coupon (11€ refund) that would force me to place a new order. I asked for a refund, but received no response. Keep the 11€, but you lost a customer.
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Response from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! We are sorry about the situation. Unfortunately, we opted for a coupon because we cannot refund you without returning the product. If you prefer this method, please send an email to [email protected] Our customer service teams are happy to assist you. Thank you for your trust in 1001Hobbies
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 25/10/2022
I bought a fragile collectors item. This was shipped in an envelope while I paid enough for decent shipping... As a result, the product was damaged!
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Response from 1001hobbies
Hello, thank you for your message, your feedback is very important to us. We are sorry for this problem beyond our control. Could you please send us an email with pictures to [email protected]? In any case, we will forward the information to our warehouse. Thank you and have a great day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2022
Part given to be in stock is not. No advanced delivery date for this part. For other parts, delivery time too long.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We apologize once again for the unavailable item. We wish you an excellent day. 1001hobbies customer service
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