Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
We sent the box with the model wrapped in bubble wrap and, of course, the box was delivered half-crushed. Fortunately, the box is too big for the contents, which were able to slide out and were not damaged!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us. We are sorry for this incident and will pass on the information to our warehouse. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
Too expensive and very long lead times. Sale without stock.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are essential to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 18/11/2022
standard delivery from belgium to netherlands takes over 3 weeks , a package from japan is even faster. better to mention that specifically so a faster -and more expensive- method can be chosen.
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Response from 1001hobbies
Hello, thank you for your feedback, your opinion counts heavily. I notice that on one of the products (the beads) it is clearly stated that there is a waiting period of several weeks "In stock with our supplier, shipped from our warehouse within 1-2 weeks of your order", while the product is ordered from our supplier. We are sorry if this was not clearer. If in doubt, please contact our customer service: [email protected] or +31 (0)85 80 81 159. Have a nice day. Translated with www.DeepL.com/Translator (free version)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2022
1st order last year, 3D wooden puzzle, 2 months before delivery and 3 telephone reminders, with broken promises.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2022
Delivery took longer than expected, with the wrong tracking for Belgium. He told me I had received it when I hadn't. 2 weeks late.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 11/11/2022
Order placed on November 11 and received on December 2. Only after order confirmation appears the actual stock of the purchased items, which justifies the long wait for receipt of goods. Upon opening the package , one item is missing, immediately reported as required by the site. The phone number marked as phone contact has perpetually an answering machine that does not even put you on hold " due to traffic I mean of the phone lines " and how do I communicate ? I still have an order placed on November 23, also delayed due to lack of items in stock reported after payment is order confirmation. I will never use this site again and do not recommend it because of the total lack of communication and transparency.
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Response from 1001hobbies
Hello, thank you for your message, your opinion is important to us. Delivery times are clearly stated in the product description, just below the price, and a summary is displayed just before payment. As for customer service, we are receiving a large number of calls, so please feel free to call back during business hours. In any case, please email us as many details as possible about your receipt, including photos if possible, to [email protected]. Our customer service team will be happy to resolve the issue. Have a great day
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/10/2022
Ordered items as gifts in October, now December not received the items and no contact from 1001 about any problem,
I contact them to be told I won’t be getting my order, no real explanation why,
Very disappointed as the items were gifts
Not happy
Response from 1001hobbies
Hello, thank you for your message. Your opinion is important to us. After checking, it is a low cost shipment, not tracked and not priority, which explains the delay of up to 4 weeks to arrive. I'm sorry about that. As of 17/12/22, we will be able to resend if the package has not arrived. You just have to write to us at 1001hobbies.com Keep us informed. Thank you!
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2022
Very nice product, nothing to say. On the other hand, I had to wait more than a month for my order to be sent ... A friendly customer service representative never got back to me as agreed to find out the status of my order! Very disappointed!
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We sincerely apologize for the delay. Please do not hesitate to contact our customer service department by e-mail [email protected] or by telephone 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Shipment in one week instead of 24h on the site brand in stock, difficult navigation and not clear so I took the artr instead of the rtr, price too high so with the addition of the radio I find myself at the normal price, (ordered during black friday sav indicates in stock around 8/12 and delivered 3/12, it was my first order, it will be the last.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] so that we can find a solution. Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2022
After I bought it, the price dropped by half, even though they were offering black Friday discounts.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We try to offer the best prices all year round, but don't hesitate to come and have a look regularly, as during sales and black friday, some items may indeed be subject to interesting discounts. We wish you an excellent day. 1001hobbies customer service
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 25/11/2022
I have only received one section in the delivery of the order, and I am claiming the second one.
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Response from 1001hobbies
Hello, thank you for your important message to improve our customer services. Can you send an email with as many details and photos as possible to [email protected]? We will find a solution. Thank you very much, Customer Service
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/11/2022
A completely different item was delivered than ordered.
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Response from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2022
Hello I have been disappointed 2 times the first time the package I was in m'a cours under the rain and the second I never received but marked as delivered in my mailbox Very disappointed and do not think more order on your site Thank you
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer. Unfortunately, this is more of a delivery problem, which we are unable to resolve. Please send us an e-mail to [email protected] to see what we can do. Good day, 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 15/10/2022
I have received the wrong delivery
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Response from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 22/11/2022
I received a different product than the one I purchased!
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Response from 1001hobbies
Hello everyone!!! We would like to thank you for your important feedback. We are very sorry about this incident. Please contact our customer service department by email at [email protected] and we will find a solution. Thank you and have a nice day, Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2022
long delivery times and, compared with the competition, the most expensive prices in the sector
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will use them to improve our services. We wish you an excellent day. 1001hobbies Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2022
The navigation on the site is very good and the order simple to make the fast delivery but no product corresponds to what I wanted and to make a return it is a real mission too bad I will not order more.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 24/08/2022
Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it
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Response from 1001hobbies
Hello, thank you for your message. I am very happy with the service and quality of the product, but I am not sure how long it will take you to get it. We are very happy to hear that the item finally arrived. Thank you for your patience.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/11/2022
Two months for a model... I claim and after claiming, they send me the wrong one.
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Response from 1001hobbies
Hello, thank you for your message which is important for us. We sincerely apologize for the inconvenience. Can you send us a picture of what you received at this address: [email protected]? We will find a solution. Thank you in advance
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 17/10/2022
It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)
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Response from 1001hobbies
Thank you for your important message. We apologize for the delay in delivery: the item had in fact been out of stock for some time. We are glad that the item still arrived. Have a great day!
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/10/2022
On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry to hear about this situation. Your request for partial refund has been taken into consideration and we are proceeding quickly. Thank you for your patience.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2022
celà does not correspond to my order, missing the piceaux is paint??? tées mécomptant!!!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an e-mail to [email protected] so that they can help you. Good day, 1001hobbies customer service.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/11/2022
I have not received what I ordered yet, I will never buy anything from this website again.
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Response from 1001hobbies
Hello, thank you for your message which is important to us. We are sorry for the inconvenience encountered. It turns out that by choosing the economy delivery method, the time can vary by up to a month. You should receive your package soon. Do not hesitate to write to us at [email protected] if this is not yet the case in early December. Have a nice day
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 13/10/2022
I am sorry, 40 days x receive the goods is really too much. You should have written it down. Or at least not charge the expenses that are expensive anyway.
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Response from 1001hobbies
Hello, thank you for your message which is important to us. We are sorry for this exceptional delay: one of the items was temporarily out of stock. We are glad to hear that everything went well. Have a great day!
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 18/10/2022
have to wait a very long time
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Response from 1001hobbies
Bonjour, Merci pour votre message important pour nous. Toutes nos excuses pour cette attente. Nous avons effectué un réassort afin que cette situation ne se reproduise plus. Merci pour votre patience et bonne journée
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/11/2022
The last order, some decals for airplanes, were two small sheets with very small symbols, which do not correspond to the image in their catalog and are not even valid for 1/72 scale. A real deception. Disappointing.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry to hear about this incident. If you have not yet contacted customer service, can you please send an email with photos so we can check it out at [email protected]? Either the item sent is not good, or the photos on the website are incorrect. In any case, we will find a solution for you. Thank you and have a nice day
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/10/2022
It was terribly bad I had to wait way too long for an ugly tshirt. I had to send several emails before I could get a delivery. The service is very bad.
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Response from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize for the delay. Best regards, 1001hobbies Customer Service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 29/09/2022
Placed an order in late September for a Halloween party. Never got anything delivered until today 8 weeks after the order obviously too late for the party. I keep it because returning and getting money back will take a year. Good lesson cheap is expensive.
Bad service!
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Response from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize for the delay in delivery. Best regards, 1001hobbies Customer Service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 09/11/2022
I have found the customer services team difficult to deal with and contact. The order I received was incorrect I received two Star Trek mugs instead of two model kits. I have cancelled a second order with this company because I have no confidence that I will receive the goods I paid for. Finally because the company is based overseas and I do not have a printer I cannot print returns labels and there are no instructions in my language on the paperwork to tell me how to claim a refund. I WILL NOT BE USING THIS COMPANY AGAIN
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and deeply apologize to you. Our customer service team will be happy to assist you. Please, send photos of the goods you received to [email protected] There is no reason we shouldn't be able to send the actual products you ordered but we need those pictures to open a ticket with our logistician. As for the printer, I'm afraid we won't be much of a help here :/ In any case, our customer service should be able to help you. See you soon https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 26/10/2022
It has taken a very long time to arrive
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Response from 1001hobbies
Dear customer, Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Please believe that this is not representative of our company's services. Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2022
I'm very disappointed that you can send items with blown paint on one part of the body.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] so that we can find a solution. Thank you and have a nice day! 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2022
2 months of waiting!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] to see what we can do. Good day, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/11/2022
Package delivered on time, but paint dried on arrival and parts missing
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, but please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] with photos so that we can find a solution. Thank you and have a nice day! 1001hobbies customer service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 22/10/2022
My order was smashed, it looked like someone stepped on it making it garbage. The box it was shipped in was flimsy and thin and would be damaged easily
Response from 1001hobbies
Hello, We would like to thank you for your feedback, which is very important to us. We are sorry for this accident beyond our control. If the product is also damaged, please do not hesitate to send us photos by e-mail to [email protected], so that we can find a solution. Thank you. Customer Service
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/10/2022
Bad experience, 1 month delay in delivery, with explanations supported by a very poorly explained shipping procedure at the time of sale.
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Response from 1001hobbies
Dear customer, Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Please believe that this is not representative of our company's services. Thank you for your trust in 1001Hobbies.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 23/10/2022
Crushed box. I complained but with no response
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Response from 1001hobbies
Dear customer, Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Therefore, your comments are very important to us and we take them very seriously! I will call customer service again for a quick response. Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/11/2022
One good thing: the delivery (at 8 euros, I was hoping it would be quick). Otherwise, a very bad surprise. I ordered a product presented as a metallic miniature, painted and decorated. With delivery and gift-wrapping, I got 50e. The product arrived the next day, so there's nothing to say about the delivery, but fortunately I wasted the 2e50 in the gift pack to check the product. It wasn't a metal miniature but a plastic model (not necessarily of very good quality, by the way)...of course neither painted nor decorated and with absolutely nothing supplied for assembly. I'm not going to send this package back, in fact I've already assembled the model since it was for a gift, but I ordered a decorative item and ended up with a piece of white plastic. I might as well tell you that I don't recommend a service that claims several times on an item page that it's something and then sends you the exact opposite. Still no answer from the after-sales service, maybe an update one day...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, which we will investigate. We are also notifying customer service so that they can get back to you as soon as possible. Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2022
Two products are missing from the advertised delivery. And no delay for the product that is not in stock is delivered.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please believe that this type of incident is not representative of the services and quality we offer. We are contacting our customer service department to find out what happened (possibly a choice to split your order at our expense so that you can receive what was in stock as soon as possible, while waiting for the rest). We'll keep you posted. Have a nice day 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 26/10/2022
Express shipping paid and 7 days delivery time because warehouse in France. But this is concealed. No response to emails and internal chat. Hotline is never answered. Spent 20 euros for express shipping for nothing and no refund or response.... Too bad because everything else was OK. But there's really room for improvement in customer service... Too bad
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Response from 1001hobbies
Bonjour à tous ! Nous vous remercions d'avoir pris la peine de nous signaler cet incident. We present to you our most sincere apologies for this incident. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées, Le service clientèle de 1001hobbies.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Delivery time not respected...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. Delivery times were respected (> 2 d), it is the shipping times that unfortunately took longer because it was an item on order. Have a nice day 1001hobbies customer service.
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