Customer reviews of 1001hobbies

This company has a uk web address, but actually ships from abroad had I known id never have used them, I tried to cancel after waiting a week and was told the order had been cancelled and my money refunded. The item turned up 4 weeks after ordering.
I would never use them again .

very poor attitude to customer enquiries
told me I was being “impatient” when delivery was already 4 days late
then told me I was a “low priority”
then told me to wait 10 to 15 days after the promised delivery date presumably before troubling them again
well, guess who’s a “low priority” now - you’re so low a priority for my custom you can kiss goodbye to any repeat orders
and … it still hasn’t been delivered 10 days after the promised delivery date
unfortunately I can’t rate with zero stars - dont deserve even a 1 star

Did an order that wouldn't ship for a while. Cancelled that and a week later only got part of the refund! Had to push to get the rest of it.
Then I stupidly did more orders. They said they'd be here by date X, but it's past that date and I have only received half of the orders!
Please just avoid them. They're more hassle than they're worth

The gift wrapping was horrendous, part of the box were still showing. Both boxes were crushed because they shipped the items in bubble wrap only. How am I suppose to gift these items now?

Hello, my note is the reflection of my order placed on October 03 and received on October 21 after I called 3 times. on the RC model tamiya mainly you have 90% of the range on your site available within 15 days at T2M but your database is not up to date! if it's not available at T2M, you still take 15 days. i, the customer, know more than the advisers on the phone, and that's not it at all! what's more, you're on average 40% more expensive than most stores representing the TAMIYA brand for options and spare parts for TAMIYA models. in short, you don't do anything right apart from making money. you've lost a customer who's very passionate about this brand.

I was delivered more than a month after my order No information Impossible to contact you

Of negative I must say that from the date of my order,not 19 SET but first of SET,to the arrival, unexpectedly, of the product without being able to ccomunicate by phone for V/s closure, at least so answered the secretary, nor by email, so much so that PAYPAL, in attesda of V/s communication has determined to mrimborsami the expense. That said I arrived, I repeat unexpectedly, the product and I took care to call you to make payment to 1/2 transfer. So much has been my experience with you edi consequently the review

Had to wait almost 4 weeks for my order. Product was otherwise fine, but the delivery time really can't be, especially since the website said there would be immediate delivery.

Would never use again. Avoid!!!!!!

Still waiting for refund for what could not be delivered.

The wrong decals were delivered. Not good at all. Gross carelessness.

HORRIBLE experience! They sent me the wrong items and I had to pay super expensive taxes because of their mistake. They don't help to resolve the issue that they created. Very unprofessional and I am forced to fill a claim which is a big waste of time that we all could have avoided but apparently it is too hard for the seller to even respond to my messages. Unbelievable, AVOID at all cost.

Bad service, 2 out of 3 orders I have not received despite several reminders!!!

All takes too long.....all those stories of superfast delivery.....is nonsense

Already previously order received late and a missing paint, I said nothing .... Order decals at 25 € and more they are not compliant, received almost crumpled so impossible to apply, instead of going through other dealer you'd better sell yourself your goods. I'll never order from your site again, only problems with you. Never see me again

Clusters found without packaging when the box was opened (?) and much more serious: one of the clusters corresponds to the canadair CL 215 while the others conform to the box i.e.=canadair CL415...the result is a kit that can't be assembled - the propellers don't match and the upper and lower wing halves don't fit together (one is designed for a turboprop and the other for a star engine...) - the kit is ready for the garbage can - I can't say where the fault lies? with Heller or 1001 hobbies, but the boxes were mixed up.

NEVER ORDER HERE !!!!! does not keep appointments. literally never answer the phone. Call back requests are also not made. returning something is impossible.

NEVER ORDER ANYTHING HERE !!!!!! Bad company, delivery times not according to agreement but 4 weeks after promised delivery date, try to return a product that was not delivered properly and also they do not take that from the post. i tried to call them phone they never answer! and asked if they want to call me but that does not happen either. for warranty you can also not apply because you simply do not get contact with them.

This is actually a French website with a Dutch front door. The people at customer service speak English (a little hard to understand), and when I sent an email in Dutch I got a reply back in German.
I ordered a package including 3 paints, one of which was spoiled. Initially I did not receive an email with a tracking code, hence contact with customer service (was then quickly resolved). Delivery took too long. May have had to do with the passing of Queen Elizabeth.

I have not received the product, it appears again as returned, I have claimed in different occasions the delivery, by phone and email. Today I have requested a refund of the amount of my order.

After making my order and payment no product came, after much contact via mail the company found out that the order was not delivered and returned. On my initiative many contact via mail but no result. After 5 weeks received money back and no product. A dissatisfied feeling and result prevails in the experience with this company.

Unfortunately, my review can only be negative. I ordered a toy for my 5 year old grandson who wanted it for his birthday which we celebrated the year September WITHOUT THAT GIFT!!! Order placed on August 31 with expected arrival (according to what it says on the website) on September 5 or 6. Then a new delivery date is announced (September 8). Well, today, September 19, I still have not received anything. DON'T TRUST!!!

No shipping tracking was provided. It was claimed to be posted by PostNL which has track and trace , totally unsatisfactory

Corespondence with customer service 4 mails to get a response package shipment 30 hours after for immediate shipment null .

I bought the item as a present
It came looking like a dog had savaged it
I PAID FOR THE PACKGI G .... DISGUSTING

After placing an order and immediately requesting that they include an item I had forgotten, they asked me for my bank information to process the additional item and include it in my order... surprise? they didn't include it. In addition, they sent me another order by mistake. After complaining on the phone I was told that my order (the good one) was also on its way two weeks before it was actually on its way. My order was shipped last Thursday 8th and I had been waiting since mid-August ... horrible, really horrible if you have an urgency as it was the case to make a delivery of a customer order and you depend on them ... they have made me lose money with their lousy management and attention.

To date after 6 weeks still have not received my order. Then I am told you have chosen non tracking shipping. Yes what does that say then! That the delivery will take months! I think it is a bad thing, also I was totally unaware that it was a non tracking shipment I just ordered the normal way.

Great website. Only having to report several times that nothing had been sent and no response, until after waiting far too long the package arrived, while it was supposed to be sent right away, is very bad. Therefore a 2. The instant shipping is not correct at all.

My parcel arrived 5 days after the deadline set by the site. Very disappointed as it was for a gift that could not be delivered despite the site's promise.

Very bad company, does not keep delivery times as promised. Been waiting 4 weeks now for a product and still it is not on its way, a return package was not accepted and will be returned. Bad communication.

Order Not Delivered

Narrow scroll window and poorly done descriptions with many errors, little info about product such as weight and dimensions

The product was not what I expected, insufficient description on the website. They take a long time to answer emails

Package not delivered even though the post office confirmed in their colissimo tracking message that they had left it in my mailbox.

It has been almost 20 days and I have not received my package, according to them it would arrive in 6 days. I am very sorry but I will not buy from this website again.

I filed a complaint and they didn't get back to me

Poor communications and not client focused - 1001 hobbies delivered the wrong item, never answered my questions directly and only started responding when I forced them to do so through PayPal. They never confirmed they could in fact deliver the item ordered (which was listed on their site as available well after I notified them of their mistake and asked for the correct item to be delivered), and where only focussed on the return of the wrong item. Their refund covered the cost of the item only, not the shipping costs, even though the error in sending me the wrong item was entirely theirs.
They pose as a firm with offices in NL but are located in France. I was unable to contact them at the number they give on their website.
All in all, one of the poorest e-commerce experiences I ever had. I won't buy from them again.

My order was sent in a envelope, it should have been sent in a small box with bubble wrap or Styrofoam peanuts. So unfortunately one of my pilots was damaged.

I have not yet received the product

hello, I'm particularly unhappy with the way the parcel is packaged - a layer of transparent bubble wrap around the model boxes and adhesive tape - in other words, almost nothing. When you know how parcels are handled in sorting centers, you'd be surprised at such a packaging method.