Customer reviews of 1001hobbies

Out of 4 orders, 2 have come defective and the communication and response is lousy. After 20 days I still haven't heard back from them. Bad, very bad.

They have not paid any attention to the message I sent them.

7 references ordered. 1 received in duplicate and 1 missing. More after-sales news

They do not send the order to the buyer,

Wrong delivery. I am waiting for your next reaction, following my messages of 26.8.2022

Takes way too long to receive your order

I simply did not receive the item and no response to my emails and phone answering "closed"

Everything went great with my order, but I only give it one star because I am constantly being asked to rate the transaction.

Achat avion rc , rtf , accus avion HS,

I had to wait over 6 weeks for goods that were immediately available. I paid for parcel shipping with tracking and the goods arrived in a bubble envelope without tracking. And the customer service also left a lot to be desired, first there was no reply and then only in French. I won't be ordering here again

Delivery time too long

Je n'ai toujours pas reçu de colis

I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.

The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company

I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.

Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all

Very slow on orders. A lot of problems.

Ordering and paying is very easy. From that point on there is no information, no response to emails and they don't know what to say on the phone. It seems unbelievable, it's true.

Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.

They sent me a different item, not what I ordered! It looks they don't know the products they sell and manufacturers. I received refound sending the product back, but if I order something I expect to receive what I order, not to receive another thing and then waste my time to send it back and wait for refound. Very bad experience!

received damaged package, very poorly protected,

Lack of communication, exploding lead times, first and last orders

LONG DELAYS IN DELIVERY

Way too long delivery time more like 2 months while on Your site report in stock.

A complete disaster in the whole order process.

Order came in good time but they sent a different bag which was completely the wrong one and then told me that it was the bag I ordered but a different colour which was not true, I did send pictures of the 2 styles but they were adamant that they were the same..

2 orders and many problems because the site is full of misprints (references and prices on spray paints that are not good, in reality I received pots!!) 1st order with more than 100 € benefiting from free shipping!! BUT only on Mondial Relay delivery! Surprise! 8.5€ invoiced! 1st telephone contact a commercial gesture was granted to me. I kept the jars received to simplify the eventual return (if return I had to send photos of the jars received (hello trust) then wait for a return voucher to cover costs and new shipment when the return voucher is validated is returned scanned and returned to 1001hobbies, in short a hopelessly cumbersome! Ordered for €20 out of my own pocket to get the bombs, as they were more expensive than the jars. I called the store manager to ask her to send me bombs in similar shades, as not all the colors I received in jars were available. OK for me on condition of having the paint cans on Saturday morning by colissimo (everything was frozen on Thursday afternoon, but this condition was not respected because the parcel was taken in charge only on Saturday morning. I had asked for a parcel to be sent by chronopost but this was not possible. 1001hobbies does not work with chronopost but it is offered when you place an order (but as 1001hobbies had commercially offered me free postage this would have cost them around 20 francs. I have the feeling that this company is not rolling in money, being unable to spend 20€ to remedy their errors (not errors in the plural you read correctly) the store manager has to refer to his management for derisory sums. MORALITY: time wasted because I got my bombs within 8 days, 6 e-mails and 3 phone calls for only 2 orders!!!! To all modelers: before validating an order at 1001hobbies check everything (go to delivery options and there you'll see that delivery is free above 69€, BUT only in a relay point, if you order bombs in the spray paint section, check availability and the price displayed by contacting 1001hobbies by TLP, which is not normal. Another point: if you have a choice between TRUMPETER , REVELL and TAMIYA for the same model, don't choose TRUMPETER , the assembly instructions are useless and the parts to be painted are badly indicated. Best regards.

Not reachable by phone, emails are not answered. And after contact request there is still no contact. For a return.
1 delivery that was good was delivered nicely though and was good.

Communication in regards to the shipping was very poor. I was told it would arrive in time for my sons birthday and it did not. I was disappointed.

I placed the order on July 6th and it has not arrived yet, it is August 9th, I am trying to get in touch via email but there is no way, I have sent 3 or 4 emails already and no answer, it seems that I have lost my money ordering here.

Very long delay. I was inundated with useless emails. The "gift packages" were ridiculous. Nothing professional about it.

I've been a loyal customer for a very long time, so I'd like to understand how a product presented by the site is actually unavailable when it is elsewhere on the internet. Case of the 1/72 raiden/jack model... Pad happy and dishonest 1001

time to receive delivery of product sold as available extremely long. other suppliers deliver in two days ....

Unable to deliver 1 box of soldiers in 1 72. Sent me 2 boxes in 1 35. Not serious at all. Not about to order, will go and see the competition.

Lots of choices, shipments on time but very disappointed with the products received. The metal earth models are too fragile and there are no replacement parts for small parts in particular. The parts to be bent break too easily in a few manipulations, they are small and fragile, even with tools, 2 ended up in the garbage and one is partially finished but missing an element that broke during assembly. What's more, the explanations are not at all clear. I've got one left, will it end up in the garbage can .... ?

Package came from France to the United Kingdom in only one layer of bubble wrap as packaging, no box at all!
As a result my item, which was a collectors piece, was damaged very badly.
To add insult to injury they also taped my other item to the collectable items box, damaging it further.
I contacted them but have had no reply so far, I wouldn't recommend 1001 Hobbies.

Pity I didn't search the web before I bought it as I could have got it cheaper. But now for each model I think I would like to build I have googled them and if the model is not considerably cheaper for similar priced ones you can get them without paying postage. Sorry I will not use you again unless I am desperate and watch out for 2 month delivery

You advertise as 1001hobbies.co.uk but I had to pay import duties of £80.00
How do you think I feel about you

ordered 1 box of soldiers in 1/72 and received the same box in 1/35 twice after almost 3 weeks. Not serious at all, especially after being wrong 1 time and making the same mistake again. I'm not about to recommend your company and would like a full refund for my order.

I received a Mickey puzzle, but the picture on the website is of cats. I wanted the cats. Disappointed because the photo and the title don't match.