Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
It took a long time for an order in Spain. I placed an order, and after 3 days of waiting, I bought the same thing from another store, and it arrived before the original order. I sent a package by post, it arrives sooner to other countries, than the method used by 1001 hobbies. Maybe I'm wrong, and their warehouse is in Singapore.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2022
Very long for a delivery order placed on 2/06/2022 delivered on 17/06/2022 then you do not make any commercial gesture for the customers of long date From now on I will go to see elsewhere
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2022
1 month waiting to be reimbursed and 0 response on the location of my package...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2022
My package was delivered on tracking but I haven't received anything in my mailbox. Customer service is no longer responding to me.
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 06/04/2022
Product I ordered was in stock when ordered, took weeks to get a response to the original order only to be told it was out of stock now. Disappointing.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/05/2022
I still haven't received the order and it has been 18 days, I don't think this situation is logical. If I am not going to receive it, I could get my money back.
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 06/06/2022
Article was different from the picture.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/05/2022
Never received- local post office indicated delivered but it wasn’t - they can’t find package - I know it’s not entirely the fault of 1001 but I am much less likely to purchase from again
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 03/06/2022
The delivery was made with delay compared to what was advertised
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 26/05/2022
Slow and no tracking, bad attitude
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2022
Expensive and time-consuming delivery (more than a week for problems)
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2022
very disappointed with the wait despite reminder requests no way to communicate with you
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2022
very dissatisfied, my order is missing a product that you don't have in stock. And you haven't replied to my e-mail about the missing item in my order.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/05/2022
Article incomplete, Missing remote control, charger, battery, servo motor and servo receiver. Crooks, to do.
Translated reviews
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 13/05/2022
They don't answer to the mails...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2022
Very disappointed death figurines garbage part
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/02/2022
Had to pay import tax which was not quoted
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/05/2022
Hello it's been nearly 1 month that I'm waiting for my refund that I still have not received, your employer has canceled the order, and I still have received nothing having sent several e-mail with and without response towards the end I advise anyone to buy from you especially as I must be reimbursed a sacred sum of money 500 €.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/04/2022
not recommended
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 28/04/2022
"Instant ship" Took 3 weeks to leave the warehouse, another month to get here, when it got here it was packaged in nothing but bubble wrap... no box or anything just bubble wrap for international shipping, the box was damaged so badly it was open and the decal sheet fell out as I carried it into my house... A basic box would have prevented all of this but that is too much for 22 in shipping on 70usd in items I guess. They have not answered my emails yet, might have to force a refund. AVOID AT ALL COSTS
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 10/05/2022
Shipping without tracking + the delay from the estimated date are absolutely to be condemned. Otherwise all is well.
Translated reviews
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 21/04/2022
Delivery took a lot longer than indicated on the website. Contacted via email but did not receive a response.... Eventually arrived in a very damaged package.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 25/04/2022
The order was delivered to my billing address in Arizona instead of the delivery address in Michigan...
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2022
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2022
I got ruined in bullshit, on the 2cv of teleguided rally the parts are overpriced and for only one part you need at least 50 others.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 23/05/2022
Electrical items supplied to UK may come with European plug. This was not clear and buying from a .co.uk I thought I would be getting a UK spec item. Possibly in breach of Plugs and Sockets etc. (Safety) Regulations 1994 by selling to UK market?
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2022
Delays too long as usual
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 19/05/2022
Package sent from France to Canada thru the post office was only bubble wrapped!?! Won't use them again!!!!
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/04/2022
DON'T ORDER FROM THIS SITIO! I still have not received my package and it is already almost two months. I have written twice and not heard back, and finally when I called they promised to have an answer to where the package was in three business days and have not contacted me again. Pure crap, I would never recommend it, it would be 0 stars yes there was the option. DO NOT ORDER! It's been nearly two months and I STILL have not received my package. I wrote to customer service twice and got NO reply, and when I finally called to demand answers they promised to contact me with info on where my package was within 3 business days and NEVER got back to me. Awful service, do NOT recommend- I'd give it 0 stars if I could.
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/03/2022
One part hasn't arrived and I've been chasing my money for 2 months. I still haven't received it. I'll never order from here again. I want to finally get my money!
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/04/2022
a large number of references but a very long delivery time +10 days to receive a parcel where items are missing. Despite my reminder, I'm still waiting for a return and a reminder from customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2022
the shipping of the parcel is deplorable 2 boxes of games wandering around unprotected in an oversized cardboard box, the whole thing barely taped up, as a result the box arrives with a split corner and completely misshapen. zero level of logistics and customer respect,
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2022
Top order and delivery, but the color of the blue paint ordered was absolutely not what was shown on the website.
Translated reviews
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/04/2022
MANY TIMES THE PHOTO REPRESENTATIVE OF THE PRODUCT DOES NOT CORRESPOND TO REALITY SEE APPLES SEND YOU PEARS.
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 22/04/2022
Great prices, but headaches to go with it. Mostly on processing and shipping. I paid a processing fee, and it took almost a mont to ship and when it did, all they did was bubble wrap the item. No box. Of course the item shows up damaged. Now they want me to pay shipping to send it back. Good price, but be aware.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2022
Several weeks to receive a credit note after returning an order, with reminders by e-mail, never a reply by phone despite calls during opening hours... Obliged to pay shipping costs each time (product return and new order)... Delivery in a box that was much too large and poorly sealed: 1 board game with damaged box. Less presentable gift :(((
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 10/05/2022
My item was sealed but worn/broken so was no use to me
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
Very poor quality brush
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 02/05/2022
They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/04/2022
A figurine arrived broken at the base due to poor protection in the box. Using bubble wrap would be more judicious than vulgar paper that protects nothing at all. I managed to glue it back together all the same, and a figurine that has nothing to do with the one ordered, so for this second one, a paypal claim is in progress with a photo for a direct refund, which will avoid the site offering a credit note for the first and last time here.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 