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G
Rating: 1 out of 5
Delivery took a lot longer than indicated on the website. Contacted via email but did not receive a response.... Eventually arrived in a very damaged package.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 2 stars
Reset filtersV
Rating: 1 out of 5
The order was delivered to my billing address in Arizona instead of the delivery address in Michigan...
A
Rating: 2 out of 5
Deadline not met. Shipping costs higher than competition. No information during the waiting period. Apart from a sympathetic response when calling their switchboard. Ordered the same products + 1 other from a competitor. Delivery in 24h00, for the same price. Postage included. Perhaps the business and service model needs to be reviewed. Perfect packaging. And without animosity.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. However, we would also like to inform you that there are 3 concepts to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at the moment. The product you have ordered will be shipped within 1 to 2 weeks. We wish you an excellent day. 1001hobbies customer service
A
Rating: 1 out of 5
I got ruined in bullshit, on the 2cv of teleguided rally the parts are overpriced and for only one part you need at least 50 others.
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V
Rating: 1 out of 5
Electrical items supplied to UK may come with European plug. This was not clear and buying from a .co.uk I thought I would be getting a UK spec item. Possibly in breach of Plugs and Sockets etc. (Safety) Regulations 1994 by selling to UK market?
A
Rating: 2 out of 5
Delays too long as usual
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V
Rating: 2 out of 5
Package sent from France to Canada thru the post office was only bubble wrapped!?! Won't use them again!!!!
A
Rating: 1 out of 5
DON'T ORDER FROM THIS SITIO! I still have not received my package and it is already almost two months. I have written twice and not heard back, and finally when I called they promised to have an answer to where the package was in three business days and have not contacted me again. Pure crap, I would never recommend it, it would be 0 stars yes there was the option. DO NOT ORDER! It's been nearly two months and I STILL have not received my package. I wrote to customer service twice and got NO reply, and when I finally called to demand answers they promised to contact me with info on where my package was within 3 business days and NEVER got back to me. Awful service, do NOT recommend- I'd give it 0 stars if I could.
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V
Rating: 1 out of 5
One part hasn't arrived and I've been chasing my money for 2 months. I still haven't received it. I'll never order from here again. I want to finally get my money!
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A
Rating: 2 out of 5
a large number of references but a very long delivery time +10 days to receive a parcel where items are missing. Despite my reminder, I'm still waiting for a return and a reminder from customer service.
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A
Rating: 1 out of 5
the shipping of the parcel is deplorable 2 boxes of games wandering around unprotected in an oversized cardboard box, the whole thing barely taped up, as a result the box arrives with a split corner and completely misshapen. zero level of logistics and customer respect,
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A
Rating: 2 out of 5
Top order and delivery, but the color of the blue paint ordered was absolutely not what was shown on the website.
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A
Rating: 1 out of 5
MANY TIMES THE PHOTO REPRESENTATIVE OF THE PRODUCT DOES NOT CORRESPOND TO REALITY SEE APPLES SEND YOU PEARS.
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V
Rating: 2 out of 5
Great prices, but headaches to go with it. Mostly on processing and shipping. I paid a processing fee, and it took almost a mont to ship and when it did, all they did was bubble wrap the item. No box. Of course the item shows up damaged. Now they want me to pay shipping to send it back. Good price, but be aware.
A
Rating: 2 out of 5
Several weeks to receive a credit note after returning an order, with reminders by e-mail, never a reply by phone despite calls during opening hours... Obliged to pay shipping costs each time (product return and new order)... Delivery in a box that was much too large and poorly sealed: 1 board game with damaged box. Less presentable gift :(((
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V
Rating: 2 out of 5
My item was sealed but worn/broken so was no use to me
A
Rating: 2 out of 5
Very poor quality brush
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V
Rating: 2 out of 5
They sent me .12 fl oz instead of .5 fl oz and have ignored all my emails to try and correct the error
A
Rating: 1 out of 5
A figurine arrived broken at the base due to poor protection in the box. Using bubble wrap would be more judicious than vulgar paper that protects nothing at all. I managed to glue it back together all the same, and a figurine that has nothing to do with the one ordered, so for this second one, a paypal claim is in progress with a photo for a direct refund, which will avoid the site offering a credit note for the first and last time here.
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A
Rating: 1 out of 5
One of the boxes sent to me with my order was the wrong one; it took a fortnight to replace it. No commercial gesture. Disappointing for a first experience!
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A
Rating: 1 out of 5
I strongly advise against this site, which obviously takes no account of its customers' e-mails! for me, it's over!
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V
Rating: 1 out of 5
The delivery was 2 weeks late and missed the deadline I specifically asked for. Reading the reviews I can see I’m going to be messed around further when I try to get a refund. Stay away from these guys.
G
Rating: 2 out of 5
Was promised shipping within 24h. Didn't receive the order until 8 days later!
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A
Rating: 1 out of 5
I would like to receive my order in full before giving an opinion.
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V
Rating: 2 out of 5
Heli in order, but both batteries defective. Probably stored for too long...?
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A
Rating: 1 out of 5
No serious packaging. Model box arrived flattened even though it was a gift. High price for model taken because of delivery guarantee. Not to be repeated.
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A
Rating: 1 out of 5
Total lack of seriousness, with dimensions announced on the site that have nothing to do with reality. The plane I received was much smaller. Following a complaint and recognition of the error, I was sent the same plane again after a month, which I just had to return again! This site is to be avoided!
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A
Rating: 1 out of 5
Equipment of very poor quality and in a condition that should not even be sold. And the delivery, postponed 2 times, for what reason?
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C
Rating: 2 out of 5
They do not meet the delivery times indicated on the page. I had to contact them to find out what was going on and they shipped it almost a month later.
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A
Rating: 1 out of 5
The decals I received are not the ones I ordered! The colissimo return slip I received for reimbursement is not in my name! What a nonsense !!!
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V
Rating: 1 out of 5
I ordered a great planes pt 19 56.5 “ what I received was a electrifly pt 19 they charged me 256.00 for a toy Nowhere on the ad did it say it was not the item I ordered when I attempted to return it the freight was over $130.00 this company uses Bait and Switch to lure customers Don’t by anything from them they are a dishonest company I will never buy from them again lesson learned
G
Rating: 1 out of 5
I have made large payments a few times now . But the discount of my prime card Does not go well ...Already sent many emails ...but no solution and communication is difficult . That is because I think it is French speaking . And when mail uses the translation computer. Then you do not understand each other...If this problem was not there I would give high rating. Now I advise against purchase discount card prime....
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V
Rating: 2 out of 5
No indication that import duty applies
V
Rating: 1 out of 5
Waited for 6 months for my order they kept telling me that its been delayed. Now I'm struggling to get my refund from them. It must be run by muppet.
A
Rating: 1 out of 5
? Pilotless plane?
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V
Rating: 2 out of 5
While they got 2/3 of the order correct, they shipped an item that was incorrect. The item they shipped was no where even near close to what I paid for. Getting a refund on that item, or the item was difficult and required multiple e-mails to resolve. They opted to refund the cost of the item, but did not refund the added shipping cost they charged me. I will not be ordering from them again, and would advise others to avoid doing business with them.
A
Rating: 1 out of 5
The stock was not up to date at the time of purchase, and I was not contacted to find out. In the end, the order was cancelled after an exchange of a dozen e-mails. The refund only came a month later.
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A
Rating: 1 out of 5
3 months waiting for the parcel ... And the article page guaranteed delivery within 3 days ...
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A
Rating: 1 out of 5
a damaged product arrived, and after I reported it, it's been over 2 weeks and I still haven't heard anything
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A
Rating: 1 out of 5
The site is simple, clean and gives confidence in the purchase. However, the item I received (a model) was already open when I received the package... In terms of after-sales service, it's been 3 weeks of email exchanges... to find out what the problem is, send a photo... then I'm offered a replacement, but once again I have to send a photo + item number + after-sales service form to fill in with my name and the reason, and finally I'm offered a credit note or a refund, but not the new item, so I'm still exchanging emails and I almost feel like giving up and ordering from another site... (The accessories I ordered were all of the expected quality and packaged... unopened, hooray...)
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