Customer reviews of 1001hobbies

Poor reception and the person I spoke to didn't want to understand the poor quality of the Revell pots.

My order was placed on February 20 and has just been dispatched (expected delivery date April 12). One item was not in stock, so the order was not delivered (but the amount was debited). The most shocking thing is that apart from an initial message (10 days after the order) saying that the preparation of the delivery had been delayed, I received no information, and was obliged to repeat the process to have the order (without the offending item) delivered to me. I was given a voucher for the missing item rather than a refund. I don't think I'll be using this site again, I don't like the way it works.

Waiting for my order for over 1 month, while everything was in stock when I ordered! To finally receive only half and a voucher for the value of my missing order, I'm not even reimbursed!!!! It's a disgrace! My 1st order took more than 15 days to arrive! I'm not talking about your shipping costs for such long services!!! Sincerely

Having waited all these weeks for this product, when it arrived it was the wrong one. What a useless company you are. As soon as I saw the springs you sent I binned them

1? months to ship

Not delivered in time 11 day normally estimated at 5 or 6 I do not recommend and for me it is the last time

purchased 2 model boat kits. one had no English instructions. and i am still waiting for them. this company are in france and not the uk. So expect duty to be paid . I had to pay £65 . would i use them again ? No.

It really isn't clear when you purchase an item in the UK that you will have to pay import duty !!! Which is very expensive!! I tried to contact the seller but suprise surprise no response !! Check before you buy !!!!

I'm missing one of the items I ordered, available on other sites. I've been waiting for a while, no return...

Logistical management regarding warehouse management, leaves something to be desired by waiting to an inadequate extent for both the material ordered, and more so for reimbursement. I am expressly determined to change suppliers...to forget!!!

Inquiries regarding shipment processing are not answered - do not receive a status. Delivery takes time!

Still not received the spur gear I ordered 5 months ago. They tried to resolve the issue but sent me the wrong item and I ended up buying another one. I'd avoid if you can, just can't get LRP spares in the UK from anyone else.

The prices of the products are not adjusted to the market.

Compliance with this article of the law: "article L. 111-1 of the French Consumer Code lays down a general obligation for the seller to provide information to the consumer " particularly on stock levels, so that the consumer can change seller if the stock is empty! Ambiguous information is not honest. This company's "stock" display should therefore be reviewed so as not to mislead the customer, which was my case. Delivered but in stages .... B.P

Never buy from them I ordered September 1, 2021 2 protege card ultimatum guard which was available on the site, as soon as I paid the product was awaiting delivery supplier the order was postponed every month for 2-3 months after no more news I had to call them after 6 months I was sent 1 protege card because it was the last, I asked for a refund for the 2nd protege card it should be done within a week and 2 months later still nothing ...never again on this site, products put on sale when they do not have it in stock it is their supplier who stocks and when you buy the supplier does not have the product

3 ORDERS NOT MET: Miniature Tiger 1/312 1944 Reference 9346220.......: Miniature M4A3E8 Middle Tank - 64th Tank Bat. Modèle facile Référence 9346259....................... : Miniature USN Vehilcle Landing Craft LCM3 Référence 9344901 ...............! raz le bol

Very disappointed with this site, I strongly advise against it.

my shipment arrived with damaged packaging and broken contents to my complaint, I got so far no answer very bad service here I never buy again

No refund, its been 2 months, not a UK company despite its deception

Order did not arrive for far too long.

Model sent in a simple postal envelope. On receipt, half the envelope was crushed, unusable model.... No further comments

Wrong product received. Came in the box as advertised but the product inside wasn’t correct

Exceptional purchase following a very bad previous experience.

Hello , I have received my order: Easy Model https://www.1001hobbies.fr/391_easy-model , the product is made of PLASTIC and not METAL !!!!! very disappointed by your misleading presentation . Miniature Tiger 1/312 1944 Reference 9346220 , Tiger 1/312 1944

Very bad experience. Ordered 2 model cars in December 2021 for about €72.00. Emailed several times after 2 months when to expect the order. Would be shipped. Of course received nothing. Then 4 request to refund the amount I paid. Answer was, passed on to financial administration, take into account 2 weeks processing. After one and a half weeks still no refund.
Very bad experience. Ordered 2 model cars in December 2021 for about €72.00. Emailed several times after 2 months when to expect the order. would be shipped. Received nothing of course. Then 4 request to refund the amount paid by me. Answer was, passed on to the financial administration, takes into account 2 weeks of processing. After one and a half still nothing refunded. très mauvaise expérience. Commandé 2 voitures miniatures en décembre 2021 pour environ 72,00 €. Envoyé plusieurs fois par e-mail après 2 mois quand attendre la commande. serait expédié. Rien reçu bien sûr. Après 4 demande de remboursement du montant payé par moi. La réponse était, compte tenu de l'administration financière, prend 2 semaines à traiter. Après un an et demi toujours rien remboursé

I was told my item wasn’t available two day post purchase. They offered me a similar item and told me I would not pay the balance. We thought it was a good gesture. However the item they sent was on sale for the same price. So we did think we where mislead. Then it took days to post abscess held up st customs because it didn’t have the proper paperwork. When it did arrive it had one wrap of bubble wrap ! Just one layer fir a 10kg item that had done electrical components. Poor show 1001 !

Navigation is complicated Too many manipulations before making a choice. Between the commune or the site says in stock and delivery 2 months later what more can you say.

site too expensive.

The box of Belgian artillery waterloo 1815 was open and pieces are missing...I have written to you and you have not answered..these things must be notified before sending.

Let's just say that I have been making purchases over the Internet for about 20 years now. Well, 1001 Hobbies.co.uk is the first and only internet seller where I feel ripped off. I ordered (07/2021) a model kit Space Probe Voyager but got a bag of ball bearings. A second attempt was made (via credit voucher / 02/2022) but had to pay shipping costs again, again got a bag of ball bearings. I finally asked for refund but no real response to this. From me next advice: rather buy from another online provider. It will save you a lot of misery.

Order returned on 24/02/2022 and I'm still waiting for an exchange!

Very bad.Not delivered on time; ordered two things one received; way too late.Have been waiting for weeks now for refund of the undelivered item and nothing comes.Never order anything again.

Well what can I say? Instead of the kit I ordered, I received a set of paint masks as there was a confusion with the serial number. The order clearly had the name of the aircraft of the kit I ordered but that didn't seem to make any difference. I was told to keep the masks and that I would be refunded. It didn't happen until I reminded them weeks later.

If there were zero stars I would DO that! I placed my order in December and it has not arrived to this day!!! I'm pissed off! Total scam I had booked express shipping because it was 12/17/2021 and I wanted it to be there for my husband on Christmas! I'll never order here again. And every time you try to contact them. Will only be sorry etc . No update no replacement nothing! Totally disappointed! Never again

No response to my emails. Only response in French language. Why no Dutch language on my e-mail? I do not know if I received the right flight simulator, I have contact here with Ikaris. Waiting for message from Aerofly, if not good, then back to 1001 hobbies.nl.

I'm very unhappy with the way I've been treated by 1001 Hobbies. When I was at their site I had intended to order some decals, but when I got to the point where I learned the shipping cost, I felt that it was way too much. So I didn't complete the order. I DID NOT COMPLETE THE ORDER. 1001 Hobbies were aware that I didn't complete the order because they emailed me to ask why. I told them. Then they charged me US$71. and shipped it anyway. When I complained to Pay Pal and to 1001 Hobbies, 1001 Hobbies said they'll refund my money WHEN THEY GET THE STUFF BACK. So I now have to pay to ship it back, when I didn't want it in the first place. It hasn't arrived yet, but will be mailed back as soon as it's received. will never order from them again, ever.

Avoid this site!

Delivery was worthless

Accepting orders that you don't have in stock creates problems. This has happened to me twice now.

The stock of the store is not real and once you have paid they tell you that they will not be able to send it in the estimated time. Thank goodness for the paypal payment that gave me certain guarantees.