Customer reviews of 1001hobbies

One model was broken, and I had to pay import duty !!!

I never received the product and after repeated E-mails also did not get the money back. Am very dissatisfied. Don't know if I will ever get my money back.

Third attempt! Shortly after ordering, I canceled the order by e-mail. Three weeks later, the parcel arrived anyway. I sent it back at my own expense. So far I have not received any money.

Bof bof... out of 4 items ordered, finally some are out of stock, I replace them then finally I receive only half in my parcel, it's sent back again 1x. In short, I won't be coming back to this website.

dishonest and unreliable company. website co.uk. Unfortunately, this is misinformation because the shipment is from France, the seller does not provide the actual cost of the purchase, I had to pay over £ 45 customs duty. they do not respond to sent emails.

I express my disappointment concerning order UD8IBUARU.
That order consisted of two kits: - SMER kit - Fiat CR.32 - Flying Machine kit - Paggio P108 Now, while the SMER kit arrived exact, the Flying Machines kit arrived incorrect tispect to what was published in your online catalog.
In fact instead of the kit, a transparent envelope arrived with a card inside with a picture of in airplane, moreover not even related to the Piaggio p108.
Big disappointment!
The fact that the envelope had a label with a bar code and P108 written on it, I think it was an oversight during storage, at least this I want to believe!!!
I voiced this complaint of mine already by email because I could not find a way to do it on your site.
But no acknowledgement or response.
I would appreciate being able to return the wrong merchandise, and maybe purchase something different.
Ps: I realized, unfortunately after the purchase and after the email complaint, that already another user had been risetvato the same treatment.

I AM STILL WAITING FOR MY ORDER PLACED ON 09/02......

way too long delivery time

Product ordered in stock then finally reassorted, then reassortment date postponed... No comm and as luck would have it the order was sent without infoquant to the undelivered product on the same day as the cancellation request.

Ad claimed the model was 1/400 scale instead I received a 1/700 scale

Too small and not at all practical to assemble

So I ordered a hg kshatriya and received the wrong item a entry grade gundam (for like a quarter of the price) and sent an email to them but all I got back was send us it back this is unacceptable I request that u send out the correct item or if you can do that a full refund this is terrible 1 of worst sites ever I feel like you have treated me like a mug plus when I tried to call you r always close if u can get back to me asap so we can resolve this problem

Lousy experience. Despite repeated requests to stop sending me Spam from your company, they continue to do so.

Wrong product delivered after 4 weeks delivery time

What a lack of professionalism! After returning a product, the site clearly shows that the refund request has been taken into account, but it's now been over a month that, despite several reminders, I haven't seen a thing... My future purchases on this site are compromised, too bad!

When you place the order, they give you an idea of how long it will take depending on the chosen option. Then it turns out that this is not the case, not even by approximation. Tell the truth, period.

Never again

It took me a month to receive my order.

Almost 3 weeks to receive my order.

I RECEIVED MY SECOND ORDER BUT HAVE NOT RECEIVED MY FIRST ORDER WHICH WAS MADE ON JANUARY 25. I WAS TOLD MY FIRST ORDER WAS SENT ON JANUARY 28 AND TO EXPECT DELIVERY ON FEB 10 THRU 15. THAT WAS NOT TRUE. I WAS ADVISED MY FIRST ORDER WAS SENT OUT LAST WEEK (MARCH 1) BUT I HAVE BEEN UNABLE TO TRACK IT. DON'T KNOW WHAT TO BELEIVE. AT THE END OF FEBRUARY I SENT AN E-MAIL TO 1001HOBBIES REQUESTING THAT MY ORDERS WERE TO BE CANCELLED AND MY PAYMENT REFUNDED. I WAS NOTIFIED A FEW DAYS LATER THAT MY SECOND ORDER WAS SENT OUT FOR DELIVERY AND A FEW DAYS AFTER THAT WAS TOLD THAT MY FIRST ORDER WAS SENT OUT. THIS IS THE FIRST TIME I HAVE HAD A PROBLEM WITH ANY ON LINE HOBBY SHOP PURSHACE. I DON'T THINK I WILL BE USING OR RECOMMENDING 1001HOBBIES IN THE FUTURE.

My parcel took too long to arrive. The first time was the deliveryman's fault, and even though the store was kind enough to send it back to me (that's why I'm giving you 2 stars and not 1) they weren't at all attentive to me. They kept telling me that it was promised that the parcel would arrive in a few days, but I just kept waiting and the parcel never arrived. I really missed the communication from the store. I had the impression that they didn't care and each person told me a different story. Up until the third week, no one told me that the delay was because you didn't have it in stock. If you'd given me this information beforehand, I'd have been more relaxed, but no, every day the answer was: don't worry, the parcel will arrive within 3 days. And so I waited 3 weeks.
Once I called for 1 hour and nobody answered. I understand that you can be busy but at least if you saw the calls, you could call me afterwards or send me an email to reassure me and tell me where my parcel is.
The handling was very bad, which is a shame, because I have very bad memories of this purchase. This purchase was a real nightmare.

Very disappointed by this order , Motorcycle too small !!!!!!!

Free delivery not deducted, Paypal payment supplement,... Too bad.

nil! delivery, customer service ... nil!

The purchased kit (Amerigo Vespucci) with a price of over 1400€ is also available for 999€. Even if the seller is not responsible for the contents and quality of the kit, it is very much to be criticized that the deck planking, although described as walnut, is not walnut, that the included mahogany strips are not sufficient (I have already built many ships, also in museum quality, and have no above-average waste) and that the plans are somewhat often contradictory. Without really profound experience in building sailing ships, you can quickly despair. At least I received a voucher for 5 (in words: five) euros after a purchase of 1480€. There can be no complaints about the purchase process. But once again as a final assessment. 1001Hobbies is not responsible for the content and quality of the kit and the plans, but it is responsible for the clearly overpriced sales price.

The TAMIYA X50 color on your website does not correspond to reality. I wanted a light blue color and what I got is a dark blue color. I consider myself deceived because if I had known this I would have ordered a lighter color.

I did not receive the correct item ordered, I am waiting for a return proposal but free of charge.

Order spent almost 2 weeks in "processing" and then delivery was also delayed.

Order too long to arrive

The items received perfectly and according to what was ordered... except one of them that was not in stock... the score is so low because instead of giving me back my money paid for the undelivered item... they give me a voucher, and that seems to me not correct... I have complained and asked for a refund but they haven't even responded to me.

Defective product delivered late...

More than unpleasant experience. We are literally taken for fools by the people in charge (who, by the way, lie to us in their rare communication emails).

Despite requesting that they stop sending me messages on a daily basis, they continue to do so. They don't care about the consumer protection law.

part received but does not fit on the hpi 4.6 engine. launcher support much too wide. the engine had already been ordered from you and I had no problems. as soon as I can move (herniated disc surgery) I will do as quickly as possible to return the package. thank you for your understanding.

The first shipment was incomplete. After the package was returned, the second shipment was again incomplete.

Totally useless company, dont dispatch order when they state. Rude customer services when asked for help. Would never order from them again.

I did not receive the item--how could I express myself with a 5-star opinion?

Unfeasible

I placed an order on January 26th and it still hasn't been delivered: as this store doesn't have any stock, I have to wait for the goodwill of the suppliers. If I had known that my items weren't in stock, I would never have placed an order. Be nice, next time, specify it on your site. I won't give you too much positive publicity on it.

I tried to buy 40 meters of oracal. I have not been offered a solution, only automatic emails. In the end I had to buy 3x10 meters with 3 different prices in three different shipments and spread over a month. The rest I have chosen to buy it in another store.