English 
V
Rating: 2 out of 5
Dropped the price of a purchased item hours after I purchased. Contacted them to see if they would refund the difference. Didn’t even reply back.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 2 stars
Reset filtersV
Rating: 1 out of 5
Order never arrived. After more than 2 months of waiting, I requested a refund. I have been waiting for this for over 2 months now
Translated reviews
V
Rating: 2 out of 5
Delayed because they said I didn’t give the correct shipping address when I did and could prove it. Not impressed since delivery address was the same as the billing address and clearly had both house number and street name. At least it finally arrived and in time for the birthday that I bought it for.
G
Rating: 2 out of 5
website doesn't work pleasantly, but everything is in there and can be taken out (sometimes with difficulty). don't be alarmed because is great store with top products and good delivery.
Translated reviews
A
Rating: 1 out of 5
Having made 2 purchases for 2 orders on the same day and within minutes of each other I asked if it was possible to pay only a shipping cost. Negative response. I had already made other purchases but do not think I will make any more.
Translated reviews
A
Rating: 1 out of 5
it will depend on the answer of 1001 hobbies!
Translated reviews
A
Rating: 2 out of 5
Canon sold alone without the rest for more than 36 euros it's expensive canon find the same bag Aber 35L-271 Lufa do niemieckiej armaty 17cm Kanone 18 for €16.20
Translated reviews
A
Rating: 2 out of 5
I am not satisfied, because I received my article very badly packed, and broken.
Translated reviews
G
Rating: 2 out of 5
If you received an overpriced kit that was damaged by the parcel service, and you complain about it, the response you get is that you can return the package, but that you have to pay for the return shipment yourself and it has to be undamaged, opened etc etc. Surely you don't think I'm going to pay more than 7 euros for a damaged package which is completely wrong in terms of size and price. On other sites the package was 16.95 and not 42.95 like I paid. That is why I will never judge you positively....
Translated reviews
C
Rating: 1 out of 5
Waiting more than 1 month to receive a refund of 11.57 euros is unfortunate.
Translated reviews
G
Rating: 1 out of 5
Order not received. After five weeks of waiting, enough was enough. No replies to multiple emails. Got money back, because I paid happily with PayPal. I absolutely recommend against this seller.
Translated reviews
A
Rating: 2 out of 5
Very fast delivery but the little soldiers are very poorly finished, reconsider the way they are made.
Translated reviews
V
Rating: 2 out of 5
Asked to cancel order before it was shipped. Written confirmation of cancelled order. No refund and then order shipped despite multiple emails asking where the refund was.
V
Rating: 2 out of 5
The egg blower fell apart every time I squeezed the little bellows. Not at all useable—clever idea, though.
C
Rating: 2 out of 5
I did not receive my complete order. The invoice for my order is #FA 290700. I had ordered and paid for 2 units of the product CMHB09, but only received 1. The rest of the order was delivered correctly.
Translated reviews
C
Rating: 2 out of 5
Excessively long delivery time.
Translated reviews
A
Rating: 1 out of 5
I never received the boxwood barrels I paid for. Nor was I contacted again about this problem (even by e-mail).
Translated reviews
C
Rating: 1 out of 5
A real nightmare. They take a long time to deliver what they say they have in stock first hand. But the worst thing is that a cancellation of an order of more than 100 € I had to resort to the OCU after a month of purchase to make me the refund. I do not recommend this website at all. They are also the most expensive by far after having discovered other specialized online stores. My recommendation... Flee, you fools!
Translated reviews
V
Rating: 1 out of 5
Did not send me the correct sheet--wrong scale--not the sheet number I ordered. I'm out 50 bucks.
A
Rating: 1 out of 5
Poor reception and the person I spoke to didn't want to understand the poor quality of the Revell pots.
Translated reviews
A
Rating: 1 out of 5
My order was placed on February 20 and has just been dispatched (expected delivery date April 12). One item was not in stock, so the order was not delivered (but the amount was debited). The most shocking thing is that apart from an initial message (10 days after the order) saying that the preparation of the delivery had been delayed, I received no information, and was obliged to repeat the process to have the order (without the offending item) delivered to me. I was given a voucher for the missing item rather than a refund. I don't think I'll be using this site again, I don't like the way it works.
Translated reviews
A
Rating: 1 out of 5
Waiting for my order for over 1 month, while everything was in stock when I ordered! To finally receive only half and a voucher for the value of my missing order, I'm not even reimbursed!!!! It's a disgrace! My 1st order took more than 15 days to arrive! I'm not talking about your shipping costs for such long services!!! Sincerely
Translated reviews
V
Rating: 1 out of 5
Having waited all these weeks for this product, when it arrived it was the wrong one. What a useless company you are. As soon as I saw the springs you sent I binned them
A
Rating: 2 out of 5
1? months to ship
Translated reviews
A
Rating: 2 out of 5
Not delivered in time 11 day normally estimated at 5 or 6 I do not recommend and for me it is the last time
Translated reviews
V
Rating: 1 out of 5
purchased 2 model boat kits. one had no English instructions. and i am still waiting for them. this company are in france and not the uk. So expect duty to be paid . I had to pay £65 . would i use them again ? No.
V
Rating: 1 out of 5
It really isn't clear when you purchase an item in the UK that you will have to pay import duty !!! Which is very expensive!! I tried to contact the seller but suprise surprise no response !! Check before you buy !!!!
A
Rating: 1 out of 5
I'm missing one of the items I ordered, available on other sites. I've been waiting for a while, no return...
Translated reviews
A
Rating: 1 out of 5
Logistical management regarding warehouse management, leaves something to be desired by waiting to an inadequate extent for both the material ordered, and more so for reimbursement. I am expressly determined to change suppliers...to forget!!!
Translated reviews
V
Rating: 2 out of 5
Inquiries regarding shipment processing are not answered - do not receive a status. Delivery takes time!
Translated reviews
V
Rating: 1 out of 5
Still not received the spur gear I ordered 5 months ago. They tried to resolve the issue but sent me the wrong item and I ended up buying another one. I'd avoid if you can, just can't get LRP spares in the UK from anyone else.
C
Rating: 2 out of 5
The prices of the products are not adjusted to the market.
Translated reviews
A
Rating: 2 out of 5
Compliance with this article of the law: "article L. 111-1 of the French Consumer Code lays down a general obligation for the seller to provide information to the consumer " particularly on stock levels, so that the consumer can change seller if the stock is empty! Ambiguous information is not honest. This company's "stock" display should therefore be reviewed so as not to mislead the customer, which was my case. Delivered but in stages .... B.P
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 1 out of 5
Never buy from them I ordered September 1, 2021 2 protege card ultimatum guard which was available on the site, as soon as I paid the product was awaiting delivery supplier the order was postponed every month for 2-3 months after no more news I had to call them after 6 months I was sent 1 protege card because it was the last, I asked for a refund for the 2nd protege card it should be done within a week and 2 months later still nothing ...never again on this site, products put on sale when they do not have it in stock it is their supplier who stocks and when you buy the supplier does not have the product
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 1 out of 5
3 ORDERS NOT MET: Miniature Tiger 1/312 1944 Reference 9346220.......: Miniature M4A3E8 Middle Tank - 64th Tank Bat. Modèle facile Référence 9346259....................... : Miniature USN Vehilcle Landing Craft LCM3 Référence 9344901 ...............! raz le bol
Translated reviews
A
Rating: 1 out of 5
Very disappointed with this site, I strongly advise against it.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 1 out of 5
my shipment arrived with damaged packaging and broken contents to my complaint, I got so far no answer very bad service here I never buy again
Translated reviews
Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
No refund, its been 2 months, not a UK company despite its deception
V
Rating: 1 out of 5
Order did not arrive for far too long.
Translated reviews
A
Rating: 1 out of 5
Model sent in a simple postal envelope. On receipt, half the envelope was crushed, unusable model.... No further comments
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.