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A
Rating: 1 out of 5
Extremely complicated communication Very clumsy and poorly organized salesperson.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
Site that doesn't have the products advertised, resulting in never-ending restocking, middle-age delivery times. To be avoided, refuses to refund even though the order has been cancelled.
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A
Rating: 1 out of 5
AS OF TODAY I AM STILL WAITING FOR REFUND OF AN ORDER(items missing from stock) FROM 12/14/21.
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A
Rating: 1 out of 5
almost a month to get the goods, unacceptable
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V
Rating: 2 out of 5
The Gallic chariot was very poor quality
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
The product i bought was broken. They will only refund shipping and won’t replace the item so i am stuck with it.
A
Rating: 1 out of 5
delivery within 48 hours !!!! ??? Delivered 13 days after ordering! This gave me time to compare prices on this order €25 difference without going through Ebay or Amazon!
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A
Rating: 1 out of 5
The delivery did not correspond to the order, 2 more times, after 1 first complaint...a priori it would be the supplier's fault...but obviously there is no CTRL of quality before delivery in this commercial company...a shame!!!!
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A
Rating: 1 out of 5
Bad. Products never arrived. They ship from France with untracked shipping. After a one month wait, with excuses that are neither in heaven nor on earth from customer care, I had to ask for a refund through PayPal. I will never buy anything from them again! They do not deserve even one star.
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V
Rating: 1 out of 5
Incorrect offers appear, which are either not available or are delivered incorrectly (instead of a 1/48 airplane model, a rubber seal for an RC car...). You don't get your money back...only vouchers. Very dubious. Happened twice already...certainly not a third time!
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time to @ soon https://www.1001hobbies.co.uk/
A
Rating: 1 out of 5
Order arrived incomplete (one item missing). Two messages sent to contact address (the third today 16 February 2022). No response! I have had problems with other sites but they have always been quickly corrected with a courteous response. I now avoid the 1001 Hobbies site, which I don't trust at all.
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G
Rating: 1 out of 5
Ordered product that was in stock, waited 6 weeks for it and still nothing. Then asked for my money back and that would be within 14 working days and that also went wrong. Still waiting for my money. I will never order here again
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A
Rating: 1 out of 5
Lack of parts in the box impossible to see his person joined phone imcompatible good customer decu
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A
Rating: 1 out of 5
I did not receive the product!
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C
Rating: 1 out of 5
After placing the order at the end of December I requested the cancellation a week later, and more than a month later I am still waiting for the refund. I have sent weekly mails and they tell me that it is requested but they do not give me the money back.very bad management and customer service. I will not order anything else from this website. I have already lost the money.
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G
Rating: 2 out of 5
don't let us know anything , way too long delivery time .
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G
Rating: 1 out of 5
Report 2 to 4 business days delivery time and then deliver 14 days later because items turn out to be out of stock. Just state where it stands.
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A
Rating: 1 out of 5
More than a month to receive my order. Site to avoid
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A
Rating: 1 out of 5
Completely absent customer service, random stock management.
Very bad experience
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Very bad experience
A
Rating: 1 out of 5
A part was missing from the parcel because it was not in stock. However, I'm still waiting for the refund!
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A
Rating: 2 out of 5
Delivery took 17 days, when in theory it should have taken 3 (all products were in stock).
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V
Rating: 2 out of 5
Incredibly slow delivery time. Paid for express shipping (max. 1 week) and recieved my order a month and a half later. The order tracker and invoice stated all the items were packaged however there was an entire kit missing. Not impressed whatsoever. Don't buy from this site.
A
Rating: 1 out of 5
I ordered a model as a gift, then you forced me to buy paint and accessories. And finally you don't have the model in stock and tell me 10 days after the purchase. I'm very disappointed and feel ripped off. I'd like a refund because you won't honour the order. What's more, you can't be contacted and that's infuriating!
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V
Rating: 1 out of 5
I received wrong part sent pictures of my purchase still haven’t heard back
G
Rating: 1 out of 5
It is a portal site, i.e. the supplier is not Dutch. It took 2 months for it to be shipped. Once it arrived it turns out not to be the product I thought I ordered. This can be traced to the poor description of articles.
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G
Rating: 2 out of 5
Haven't received me stuff yet and the Track and Trace is not working so far order placed on the 18-01-2022 and it is now the 8-2022 a month later.
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A
Rating: 2 out of 5
I give 2 stars because the box was damaged I am disappointed
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C
Rating: 2 out of 5
All very well.... but Correos is bad and it takes a long time... 10 days... Another faster delivery company of 24... 48h would be great... greetings
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A
Rating: 2 out of 5
Large selection of many different items, which can be a little confusing. Prices are fair, even if sometimes a little more expensive than elsewhere, but the choice makes up for it. Delivery costs are quite high, especially when the item is not available immediately, when you have paid for 48-hour delivery and then find out by chance on the order summary e-mail that the item is not available for 2 weeks 🤔 and above all no information from the site about a possible delay. Otherwise we re-ordered outside the holiday periods and the delivery and deadline was respected.
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B
Rating: 1 out of 5
Received my order, correct container, but incorrect contents (Bristol Britannia model in the box of a Constellation C121). No response to my contact requests, not even an acknowledgement of receipt.
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L
Rating: 1 out of 5
They totally ignored my message to them on their contact page, will not use them again,
A
Rating: 1 out of 5
Very long delivery for a fast delivery more than 2 weeks to be delivered
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A
Rating: 1 out of 5
Your deliveries take too long. I wanted to order from a French merchant because I am French and I am very disappointed. I ordered from foreign merchants that I will not name and I received my packages within a week.
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G
Rating: 1 out of 5
I never received my order. Do not buy from this site!!! After stating "order not received" several times and sending an email I still have no response after a few weeks. The customer service is jerk. Getting nothing but still getting emails in with "your order has been received. What did you think of your product? Certainly not recommended
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A
Rating: 2 out of 5
For my first order it's almost a fiasco.5 products ordered because in stock on the site and only 3 delivered and that 15 days after the order. Far from the 5 to 7 days indicated. It was almost impossible to contact me by phone in the morning or in the afternoon to find out what had happened to my order. On the 12th day I had a contact person who told me that the 2 missing books had arrived and that my order would be dispatched the same day. Now I have a credit on my account and I don't know if I'll have to pay postage again if I use this credit to buy other books. E-mail exchanges don't lead to much and I must admit I'm pretty disappointed at the moment. BR
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A
Rating: 2 out of 5
Sorry but I consider the waiting time too long and the package arrived half open with 2 boxes of 3 totally folded
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G
Rating: 1 out of 5
I never received anything there is no response to the mail. Very bad
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A
Rating: 1 out of 5
Item ordered supposedly in stock but was never and still isn't! I asked for a refund but it's the same thing, you can't be in a hurry! Extremely disappointed! I regret having placed my order on this site!
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C
Rating: 1 out of 5
I have not received it since January 19, 3022
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V
Rating: 1 out of 5
I would never wish for such a business practice. The ordered goods were shown as being in stock. After a short time I received a shipping notification. But the order did not arrive even after a month. When I made an inquiry, I received a message for a credit note because one item was not available. I then canceled the order, as both items are required for this model! I then received another message saying that my order was in progress. Once again, I canceled this order. What comes again? A shipping notice! Do they really want to start a legal dispute? Other companies from Europe delivered within 2 to 4 days.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/