Customer reviews of 1001hobbies

Very disappointed by this order , Motorcycle too small !!!!!!!

Free delivery not deducted, Paypal payment supplement,... Too bad.

nil! delivery, customer service ... nil!

The purchased kit (Amerigo Vespucci) with a price of over 1400€ is also available for 999€. Even if the seller is not responsible for the contents and quality of the kit, it is very much to be criticized that the deck planking, although described as walnut, is not walnut, that the included mahogany strips are not sufficient (I have already built many ships, also in museum quality, and have no above-average waste) and that the plans are somewhat often contradictory. Without really profound experience in building sailing ships, you can quickly despair. At least I received a voucher for 5 (in words: five) euros after a purchase of 1480€. There can be no complaints about the purchase process. But once again as a final assessment. 1001Hobbies is not responsible for the content and quality of the kit and the plans, but it is responsible for the clearly overpriced sales price.

The TAMIYA X50 color on your website does not correspond to reality. I wanted a light blue color and what I got is a dark blue color. I consider myself deceived because if I had known this I would have ordered a lighter color.

I did not receive the correct item ordered, I am waiting for a return proposal but free of charge.

Order spent almost 2 weeks in "processing" and then delivery was also delayed.

Order too long to arrive

The items received perfectly and according to what was ordered... except one of them that was not in stock... the score is so low because instead of giving me back my money paid for the undelivered item... they give me a voucher, and that seems to me not correct... I have complained and asked for a refund but they haven't even responded to me.

Defective product delivered late...

More than unpleasant experience. We are literally taken for fools by the people in charge (who, by the way, lie to us in their rare communication emails).

Despite requesting that they stop sending me messages on a daily basis, they continue to do so. They don't care about the consumer protection law.

part received but does not fit on the hpi 4.6 engine. launcher support much too wide. the engine had already been ordered from you and I had no problems. as soon as I can move (herniated disc surgery) I will do as quickly as possible to return the package. thank you for your understanding.

The first shipment was incomplete. After the package was returned, the second shipment was again incomplete.

Totally useless company, dont dispatch order when they state. Rude customer services when asked for help. Would never order from them again.

I did not receive the item--how could I express myself with a 5-star opinion?

Unfeasible

I placed an order on January 26th and it still hasn't been delivered: as this store doesn't have any stock, I have to wait for the goodwill of the suppliers. If I had known that my items weren't in stock, I would never have placed an order. Be nice, next time, specify it on your site. I won't give you too much positive publicity on it.

I tried to buy 40 meters of oracal. I have not been offered a solution, only automatic emails. In the end I had to buy 3x10 meters with 3 different prices in three different shipments and spread over a month. The rest I have chosen to buy it in another store.

Extremely complicated communication Very clumsy and poorly organized salesperson.

Site that doesn't have the products advertised, resulting in never-ending restocking, middle-age delivery times. To be avoided, refuses to refund even though the order has been cancelled.

AS OF TODAY I AM STILL WAITING FOR REFUND OF AN ORDER(items missing from stock) FROM 12/14/21.

almost a month to get the goods, unacceptable

The Gallic chariot was very poor quality

The product i bought was broken. They will only refund shipping and won’t replace the item so i am stuck with it.

delivery within 48 hours !!!! ??? Delivered 13 days after ordering! This gave me time to compare prices on this order €25 difference without going through Ebay or Amazon!

The delivery did not correspond to the order, 2 more times, after 1 first complaint...a priori it would be the supplier's fault...but obviously there is no CTRL of quality before delivery in this commercial company...a shame!!!!

Bad. Products never arrived. They ship from France with untracked shipping. After a one month wait, with excuses that are neither in heaven nor on earth from customer care, I had to ask for a refund through PayPal. I will never buy anything from them again! They do not deserve even one star.

Incorrect offers appear, which are either not available or are delivered incorrectly (instead of a 1/48 airplane model, a rubber seal for an RC car...). You don't get your money back...only vouchers. Very dubious. Happened twice already...certainly not a third time!

Order arrived incomplete (one item missing). Two messages sent to contact address (the third today 16 February 2022). No response! I have had problems with other sites but they have always been quickly corrected with a courteous response. I now avoid the 1001 Hobbies site, which I don't trust at all.

Ordered product that was in stock, waited 6 weeks for it and still nothing. Then asked for my money back and that would be within 14 working days and that also went wrong. Still waiting for my money. I will never order here again

Lack of parts in the box impossible to see his person joined phone imcompatible good customer decu

I did not receive the product!

After placing the order at the end of December I requested the cancellation a week later, and more than a month later I am still waiting for the refund. I have sent weekly mails and they tell me that it is requested but they do not give me the money back.very bad management and customer service. I will not order anything else from this website. I have already lost the money.

don't let us know anything , way too long delivery time .

Report 2 to 4 business days delivery time and then deliver 14 days later because items turn out to be out of stock. Just state where it stands.

More than a month to receive my order. Site to avoid

Completely absent customer service, random stock management.
Very bad experience

A part was missing from the parcel because it was not in stock. However, I'm still waiting for the refund!

Delivery took 17 days, when in theory it should have taken 3 (all products were in stock).