Customer reviews of 1001hobbies

1 star is too many. Goods were in stock and I ordered. After some waiting time where my order remains, I realized that a model from Japan is backordered. I need the color I had ordered. No information about the remaining of my order. No answer to my first inquiry about my order. Second inquiry was answered with a standard text. Probably didn't even read my request. Third request for partial delivery is out. First time ordering there, that's no way to make satisfied customers. No wonder they advertise money back so much! This is the first and last order I placed with 1001hobbies. Never again!

I placed my order on December 3, 2021 and after months of waiting I still haven't received anything.

Order placed Monday the 10th, still no delivery on Friday the 14th. Sent mail yesterday, no reply. Called today, automatic answering machine "we are closed". I will never order anything here again, what a bad service.

I was sent the wrong item and therefore my son did not have his present for Christmas. The company still hasn't sent the replacement as they are waiting for the item to be returned which was nearly 2 weeks ago! The item sent in error was a fraction of the cost of my intended item. They have a considerable amount of my money and no product to show for it at present. Will not buy from again.

Delivery was not made because the puzzle was no longer in stock. There was no notification from 1001 hobbies.de about this. Repayment of the money already paid was only made after a claim and took a long time.

In reference to the navigation on the page what happened to me is that it did not specify the language of the product, in particular the instructions, which is why I had to return it. In the delivery and other things all correct; except in the return that I had to pay the refund and it cost a lot. For reimbursement in my opinion ( I have met with other companies ) give facilities in this aspect in sending the labels by email so that the return is free ; I do not know if it could be done and not make an excessive outlay. Some kind of postage.

I have not received anything yet

I have not received anything yet

I have not received anything yet

Time between order and delivery very long!
No or little follow-up! Product not in stock!
However, I would like to sincerely thank LAURE, head of customer relations, who listened to me from the very beginning of my complaint. She followed up my entire case with efficiency and responsiveness to arrive at my delivery today after almost 1 month of cumulative waiting.

still have not received order

Absolutely horiffic company, order took ages to arrive, then order was wrong, still trying to get a refund 5 weeks later, communication non existent. Company should be shut down!!!!

No delivery!

promote products by indicating on the site that they are in stock, when in fact they are not. If I hadn't e-mailed customer service, I would never have known that my order wouldn't be honored, because the product is no longer in stock :-( but the refund was okay. I had planned a Christmas present for my daughter, but she never received it. Total disappointment, I will never order from this site again.

First order went very well, but the second was a total failure and I am now waiting for the second month for a refund.

I will never use this supplier again.
The website from which I ordered appears to be based in the UK, with a UK e-mail address and phone number. There was reference to the order being shipped from the EU thus perhaps causing delay. There was no mention of the fact that the company is actually based in France, and that there would be import tax and handling fees involved.
I simply can't do business with a company which behaves like this.
D

I ordered the Christmas present on December 10th after I called them and had to clarify my questions in an English-speaking phone call... Of course you have to pay in advance. Delivery should be within 7-9 days. When I hadn't heard anything by 20.12 I called. I had to make the call in English again because there was no German-speaking employee available. She told me that they were still waiting for part of the order, which would be delivered there on the 24th and probably sent to me on the 27th. I told them again that it was a Christmas present and that I had relied on the delivery details when placing the order. They commented on this by canceling the order and ending the conversation, even though I asked for the delivery. I then wrote to the company and was asked to decide whether I wanted to cancel or keep the order. I asked again for the parcel to be sent and to be told when I could expect it. On 30.12.21, they replied to me that they had arranged for the cancellation and wished me a Merry Christmas and a Happy New Year. I received the money back on 11.01.22. I absolutely cannot recommend this company to anyone.

As I'm still waiting for my order (since December), which was actually in stock and I now have to wait until April-May, I can't give it more than 1 star. I'm sorry!

Order cancelled 6 days after being placed because not processed and announced not processed before 10 days after order. Payment debited the day after order and refunded 21 days after cancellation!

often a fraud - Roman trireme model NEVER available with changing prices not listed on the initial offer from these "dealers" (France for sure and Germany too! Also LONG "delivery time to string buyer along - definately buyer beware!!!

Poor quality item, aluminum nuts completely washed out, instead of a bright red, they are pink or almost white. Very ugly.

I have no idea if I will ever receive my order. It supposedly left France last month, but I have no idea where it is - maybe stuck at a port somewhere - or if I'll ever get it. And the online chat is in French. So I feel helpless.

Products ordered on this site because marked as available, but more than 2 weeks later, still no parcel sent and products noted as out of stock...

Completely non-transparent ordering process. At no time was it clear when the delivery would take place. I was only promised a delivery date at the end of December when I asked by phone. No delivery has been made to date.

The item was in stock on the site but not physically, nor with their supplier for that matter. I've been waiting for a refund ever since. Unacceptable.

After two months, I have not received my order, nor have they answered my e-mails or refunded my money.

Order date: 26/12/2021 Hello, for my 1st order, I am very disappointed ... we are far from the 2 to 4 days of shipping!
I chose your site, even if it meant paying a bit more, thinking I was dealing with professionals...(who respect customers... no info!) seeing that things weren't moving very fast, I recommended almost all the items on a well-known site, where you can buy anything you can sell on the internet.... the very next morning, I began to receive my 1st parcels ... and after three days, I had received everything! and cheaper! no comments! sorry, but this will be my 1st and last order on your site ...

Only received part of my order, via email I can't get contact with the store. Never have I had an experience so bad with an online store. Should 1001hobbies read this, I would like to receive the rest of my products, or get my money refunded for these products.

I cancelled my order and I still have not received my refund.

On 12/27/2021 I placed my order, I was assigned the number ODKOJXKBC, today 11/01//2022, I am still waiting to receive it.

It didn't fulfill my order, gave a refund eventually but never answered one of my e-mails

Had to pay £68.51 extra on delivery above cost of order. No reply from 1001 hobbies when questioned, no mention of additional cost on ordering. Delivery company UPS don’t accept cheques ( still legal tender ) not happy with whole thing

Because, products on sale on your site, while you do not have them in stock. I placed an order on 18/12/2021. And you told me to wait for your supplier to deliver the product. Which apparently was itself out of stock. This is unacceptable. I want my parcel delivered this week. Or my money back. CDLT

I can't give an opinion yet because I still haven't received the product.

The order was very easy to place on the site. Navigation was not a particular problem. It says that the item is on pre-order. But two and a half months after the release date, I still haven't received anything. No e-mail from the site to explain the situation. I wrote to the contact person who still hasn't replied. All I've received are promotional offers I don't care about. I'm waiting for my order. And I'm not going back to this site.

Very dissatisfied with this site. I did not receive my order. The private parcel company said that I was absent on the day of delivery, which was totally untrue, especially as this is a medical practice with a secretary. Since then, the delivery service has sent the parcel back to 1001 hobbies and tells me that there's nothing more they can do. And no news from 1001 hobbies despite my emails. They are impossible to reach. And of course I've had no refund either.

My shipping cost went from 15.oo to 49.oo after adding one very small and weightless item...
Their shipping prices are confusing and seem high.

Goods marked as available while they don't have it in stock instead, very long delivery time, as of December 27 I still don't receive my order and I don't know what happened to it! I will never buy from them again!

Ordering was simple and easy, payment was simple and easy, that's it. I ordered on 13.12., no delivery has arrived to date, no response to emails. A pity really, I was actually quite convinced.

Order not received after a month, even though the items were indicated as available. I haven't heard from them, but I get a lot of advertising by e-mail...