Customer reviews of 1001hobbies

after 20 messages of double payment for an order of which I got only 1 refund I gave up and just accepted my loss of 250 euros

Delivery time too long!

Navigation on the website is not the easiest or the most intuitive but I manage to get where I want to go.
I was never able to complete my order because the website would never properly process my payment method. I tried getting help from their helpline but I ran into the same issues. They claimed that my payment method was at fault…mmm, I used the same payment method at a competitor and had no issues what so ever. I would still like to shop 1001 hobbies but not for awhile. They have to figure this stuff out, and the excuse of there being a shortage of workers, seems sketchy. As I explained to the help desk person whom I was in contact with, the system was such a mess that I wasn’t even sure he/she was legitimate therefore I wasn’t going to risk giving them my financial information.

It allowed me to place an order for an item you never actually had in stock. It took over a month with me finding ways to message the company about my missing order, until I received notice it was out of stock. I had already put a dispute in with my credit card company, letting them know I had not heard from the company nor received any response from them. The credit card refunded me my funds and I immediately ordered somewhere else and received that item less then a week later.

I haven't received my order and I haven't received my refund, so I'm going to take legal action against you.

I haven't received the right product and I haven't had any answer for 10 days.

In some cases, their products are overpriced.

The customer service is terrible. I ordered something that never shipped, and I emailed them after weeks of waiting only to find out that the item is permanently out of stock. I asked for a refund, and they never gave me one. I had to file a claim with PayPal to finally get my money back. It was a horrible shopping experience, and I'm very unhappy.

Incorrect stock status. Long delivery times

Hello, for my case, I would have just liked after the payment of my order to have infos ( your order is in preparation / waiting / is shipped / out of stock.. etc ) but the, no news... I would not put notes or to emit a negative opinion. I'll be patient. Yours faithfully

I ordered 2 items on December 11th, one advertised for delivery in 7/8 days and the other in 10/11 days, taking into account supply and delivery times. Still received nothing on January 10. Payment collected immediately on order. One item has been back in stock for 15 days and has still not been sent to me. My e-mails, containing precise questions, are answered only partially and very inadequately. VERY DISSATISFIED.

my order never arrived

I never received my package. Not even after contacting customer service. I suspect scam. Luckily it was only 20euros

I never received the item I ordered weeks before Christmas.

easy to order, payment taken quickly and invoice sent waited for goods and nothing arrived i contacted and was told a delay on stock arriving but i would get my goods soon. almost 3 weeks later still no goods or correspondence, i contacted again was told out of stock and would not be getting more offered another item or refund so i ask for refund which as been confirmed but told it will take up to 14 days for me to get my money back. when i paid my money was taken within 24 hours but they cant refund me quickly??? also although they say no stock of my item it is still being offered for sale and site says in stock ready to ship within 3-7 days. as a first time customer to this site i would neither recomend to others or return myself. i am still waiting for refund of my payment

Order on 13/12/21 6 to 10 days. Today 10/01/22 still no receipt status in preparation DEPLORABLE first and last time I order on this site and I cross my fingers to receive the order. Questionnaire of satisfaction when I have received nothing INCOMPREHENSIBLE

Item ordered in November 2021 never received as of January 2022

order placed 10 days ago nothing received to date and no communication. i placed an order in germany received in 3 days. is there a problem in france?

Never received my order. Poor communication.
Why sell items that aren't in stock

Not good still not received my order

Items are too expensive , versus other merchants

Ordered on 26/11/2021...still waiting for it!

So far no delivery and no statement on the expected delivery date.

I'm writing this note because I still haven't received my package even though it was for Christmas and my princess was disappointed because she didn't have her gift that I'm still waiting for.

I'm still waiting for my order

Order never arrived had to ask for a refund disappointed and disgusted

One month after my order, I still haven't received anything... And from what I've read on the web, 1001hobbies.fr is no stranger to this... And of course, there's no way of contacting them directly.

Enormous delays in delivery with no real explanation or follow-up

Order placed, never processed, but my account was debited. Promised I would receive it, never did. Disappointed

1 month to deliver a Christmas gift. Delivery method changed without updating address. Changed the item ordered, then finally received the item ordered. Incomprehensible meli melo in the e-mails received. Never seen such a poorly organized company.

Very disappointed this is the second order in less than a year and it's the second time we don't receive our parcels in time, the first time 3 weeks and now we're already at almost 1 month, it was just a gift for my son for Christmas, ordered on 14/12 and to this day still not received ;(

Ordered 150 euros twice. Both times had neat updates of the order including shipping codes from postnl/dhl. Unfortunately no shipments appeared on sent and did not receive. Sent mails to supplier without any response. Either it's a scam or it's a company that has a lot to improve. In both cases a must

My order was placed in december no news...
I asked for a refund, no news...
I sent several emails and still no news...
What nonsense!

Order still not ready, impossible to cancel easily on the site to receive only available products. A real disaster of ergonomics.....

I ordered an advent calendar for my son. It was sent quickly but lost by the courier. No word, no message, no apology. On december 24th, they offered to send me a new one .... How kind !!!!!!

Order never received, lousy customer service

I never received the parcel and was forced to find the games elsewhere. I was reimbursed, though, slowly but surely.

Delays too long...very expensive delivery costs

Almost 2 months ago I ordered a plastic model that was marked as available online. The purchase price was just under 54 euros. I paid this amount in advance and after a short time I received confirmation of receipt. A few days later I was informed that the item was not available. In an email, I asked for the amount to be transferred back. This was first confirmed to me, with the note that it could take 3-5 days. Which would have been ok.
After two weeks I asked and they wrote to me that they had instructed the accounting department. Over a week later, again no receipt of the refund. Another complaint and again the answer that the accounting department had been instructed to transfer the money. A week later, I got fed up and wrote 25 emails with the same wording, referring to EU law, stating that the payment had to be refunded within 2 weeks.
The answer was that the transfer would be made in accordance with French law. However, as far as I know, there is no French payment system here but, as we all know, SEPA and that takes 2-4 days. After I was asked if I had already built the model and had pictures, I replied that I had not received the model and was still waiting for the refund. I think it was a week ago. They replied again, I think it was the 3rd or 4th time, that they would instruct the accounts department. Today Monday, 10.01.2020, I was still not at the bank. No money had been received before the weekend.
If no money is received soon, I will send this company 100 mails a day with the facts of the case so that they have real work to do.
I don't think I'll get my money back anyway. In any case, this is not the way to do business.
What I have written here is absolutely true.

Ordered on December 7th. Today, January 10, still nothing.
But 70 euros debited. Very disappointed, especially as it was for Christmas. I would like to receive this order or be reimbursed but no information, no communication. Not at all serious. I do NOT recommend.