Customer reviews of 1001hobbies

Delivery only after six weeks. Nothing in terms of communication about delay

Part of the order was sent a month later, including an error on one item! I'm still waiting for the rest !!!!!

An undelivered order for months, no news from the site, it's a mockery of the world, without further comment.

Customer service 0 no response from them, I ordered for 650 € still nothing received, and the delays are shifted each time then who has stock

Order placed on 03/12/2021. Wrong product reference. After my call I managed not to bother them too much and found them a product at the same cost and asked them to deliver it to my home instead of the initial mondial relay, they told me ok...I believed them. I've just received a mondial relay e-mail and my article is waiting for me...it's 8/01/2021. I don't recommend it and they won't see me again....

Rarely seen worse, incompetent service, no apologies, does not even warn that there is a stock problem obliges to send emails incessantly.

Order placed on december 19 .january 10 still not delivered. despite my numerous emails no response from you.

Purchase on December 9, we are on January 10 and I still have not received the order. I had to contact them myself because otherwise I knew absolutely nothing... very disappointed.

Order still not received, after 1 month of waiting.
I sent several reminders but the robot was too stupid to answer properly !!!!
I'll see what condition the parcel is in when I receive it, that's promising!

6 weeks and still no order received

Order never received. Refund still pending...

When i placed my order with express delivery costing a huge £35.00 i would get delivery before christmas according to web site. Nearly a month later still waiting will never use again

Delivery more than a month after order, even though the model was in stock. In the end, it was in the process of being delivered, with no idea of when it would arrive. Carton not delivered to relay point, just a message saying that I had refused delivery, which is not true. Parcel resent by registered mail 7 days later. To be avoided, damaged box.

I had placed an order so the item was available. The next day, the item was unavailable. Not seeing my order leave, I called. I was "strolled" for 2 weeks, I never received my article. So I asked for a refund, which I got without a hitch.

I give my opinion following an email I received: Please send the order and I will write an opinion again thank you in advance

I still haven't received anything it's been over a month shame!!!!!

Do not meet delivery deadlines. Refunds for cancellations also take time to be issued.

I ordered and paid for an item that was never delivered. It's pathetic and scandalous!

Order not received postponed to 2 years for no reason a scandal

Order placed received delays postponed for 2 years with no reply a scandal

Just didn't get anything until today. Every time you see a different date.

Thieves, liars, scammers and everything else you can think of on this line. I made a purchase at the end of November and never received my order. They said they had shipped it, that it was a Correos thing and that it was my fault for choosing Correos. I spoke to Correos, since they, from what they told me they couldn't get in touch with them, I got it the first time. And Correos told me that these people had ordered my package online, but that they had never deposited my package in a post office. I have since been contacted by several people who have had the same thing happen to me to file a joint complaint, and that's all I can say. Do not buy here, or you will regret it.

I had to make my purchase twice because the seller was unable to provide me with bank details for transferring the purchase price. Despite an eMai request and a phone call, I did not receive any bank details. With the 2nd order I then paid with paypal, although I didn't really want to.

Failure to meet delivery deadline

Selling items they clearly don’t have in stock and give you no clue as to when they might, if ever, arrive. Then blame the distributor/ manufacturer for no timeframe. When you do finally give up expect them to take a week to refund your money.
Customer support are next to useless.
Won’t use these people ever again.
Using a .co.uk web address also gives the impression your dealing with a uk based company. You are not! A bit sly on there part I feel.

When i dealt with the UK set up they were as rude and difficult, not even knowing the law regarding the distance sale regulations, but also the wording regarding returns on their own website? They said they could deliver before Christmas and then not until after, so i cancelled. Luckily there French company were more helpful after a little persuasion

I ordered a model from them as a pre-order. Very atypically for 1001 Hobbies, it was actually offered at a competitive price. Two weeks later they contacted me to cancel the order, though the item is still not released. They'd obviously realised that for once they'd sold something at a fair price. I'll never order from them again..

Never received my order - still waiting for refund after one month!

I ordered on 22.12.2021 and nothing has arrived to date (10.01.2022). I paid a little extra to be able to track the shipment, but even that doesn't work.

Since 20/12 that I ordered a product and as of today 10/01 still nothing.... After sending a reminder email, a few days ago I receive an apology but that does not take away from the fact of disrespect on shipping time (5/7 working days) written on the site. Poor seriousness. I will do further review on the product as soon as it arrives at its destination.

early december ordered , package on the way lost , mail contact was very difficult, now 8 januarie only had a refund, never again

ordered a gift certificate but haven't received it after almost a week and their customer service is ignoring my emails about it

I still have received no shipment or details when I will receive delovery

Ordered on 11,12,21 should be in stock after demand his It comes on 27,12,21 after renewed demand on 4,1,22 his it comes on 5,1,22 today is the 10,1,22 and still nothing arrived.

poor communication,order from early Dec.2021, still don't know when delivery will be made, mid Jan.2022 is listed....Other no follow up.

When I made the purchase it indicated that it would be delivered on January 3rd. As of today it has not arrived yet.

Not delivered yet

Item not yet delivered and seller does not respond to emails.

Have neither received the goods nor my money back (paid 2 months ago)!!!

They are supposed to have the item in stock, but they do not send it or communicate anything to the buyer. To collect the item they do it on the spot.
I do not recommend this store to absolutely no one. A disgrace