Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
It was a gift. The order was placed on the 26th and on their website they announced shipping in 3-5 days and it arrived today, preventing it from fulfilling its function. If they can't meet the shipping deadlines they should have informed you in advance. it is not acceptable.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 20/12/2021
Did pay and received NOTHING. No response to emails!
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 11/10/2021
It has taken co if they came from Aystralia by boat.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 17/10/2021
I haven't received my order for ages. I am therefore very disappointed with the current state of affairs.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 03/11/2021
I then requested a refund of my payment. At least that worked. Unfortunately I don't have the kit now, but I won't be ordering from1001hobbis again.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/10/2021
Very poor quality compared with goods provided by other sites.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/10/2021
I have still not received the delivery and have not received any information about the delivery.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/09/2021
poor
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 05/12/2021
I have been waiting for my order for over a Monday and have not yet received any feedback
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 04/10/2021
Pure chaos, zero customer service
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 25/12/2021
Delivery times on the site do not match actual delivery times. In fact, I still do not have my delivery!
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/11/2021
Order NOT yet received !!!
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 21/09/2021
I didn't get anything in
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/10/2021
Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/09/2021
Still not received my order valued over £160 since last July 2021 and had no info
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/12/2021
I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 05/01/2022
I have been charged twice for my purchase and not received a refund. Neither have I yet received my goods. Poor customer servic0
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/12/2021
Been waiting for a refund for nearly 3 weeks and still no sign
Response from 1001hobbies
Hello , The refund was made on the 16/01/2022 Depending on the bank this could take several days We thank you for your patience and comprehension Best regards Zineb
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 04/12/2021
The negative assessment is for having put on sale products that instead it was impossible to find and having ordered in early December in order to receive x Christmas this misunderstanding has created me a bit 'of problems ... Excellent instead the management of the problem a customercare always present with email updates and the resolution in the total refund took place in the time needed for foreign bank ...so to avoid the larks as sales and give real availability of products only then you acquire loyalty from customers!
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 10/12/2021
The model car was different from what was ordered ,plus the wheels were broken
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 31/12/2021
I understand the timing of my order, but when you assure that it will arrive on time, you have to do it. Besides, there is no instructions on how to return the product.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 15/12/2021
Bad experience with this company and customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/11/2021
At this high price I was expecting a thick plastic cockpit like the original. What I got instead was a very light, poor-quality plastic cockpit. And when I see that I have to pay for a possible return if I'm not satisfied, this would be almost the price of a new model. I'm very disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2021
change delivery drivers....great problems with the incompetent private parcel company.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 27/11/2021
Super bad I ordered something November 27 and it is now January 6 and still have nothing and if you send them a message they send weeks later that they will come tomorrow or the day after even though it is not coming so want me money back!!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2021
It took 10 days after the order to tell me that an item was missing. I asked for a refund and then an email informed me that I would receive the item (which was almost twice as expensive as the competition) and then with 22 or 23 emails received it was too much Result: I received everything but it was very very complicated.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2021
Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2021
I had to cancel the order for 2 models and I still haven't been reimbursed!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2021
As I didn't receive the order before Christmas, I can't give it a good mark.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/12/2021
My order was damaged
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/11/2021
I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2021
sorry, but absolutely useless!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/12/2021
I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/12/2021
Man man sent from France (I hate this anyway don't put .nl on your website). Weeks in transit. Christmas vacations over. Just shitty. Once and never again!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2021
Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 11/12/2021
Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 11/12/2021
Order was delivered more than a week late. Delivery times are not correct at all.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/12/2021
Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 22/12/2021
Original order went missing, but they did re-send the order, but too late for Christmas. Inadequate communication from the start from 1001hobbies, which left us anxious for the 5 weeks between our order and eventual delivery, but we did receive our parcel in the end, containing a model which promises to be very exciting. I still don't know the reason for the delay, as my several messages to them have gone without reply. I guess they were busier than anticipated this year.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/12/2021
Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.
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