Customer reviews of 1001hobbies

I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...

Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely

Very disappointed.... Package ordered on 15/12 received on 30....

Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.

I ordered a submarine model for my son for Christmas ordering the recommend paints that were listed against the model. When my son opened the box to start to build the model on Boxing Day, we discovered that only one of the paints recommended was correct and I’d wasted £22 on needless paints!
I have written to complain and heard nothing back. Won’t be using again.

I’m only giving 2 stars because the items were fine when they eventually arrived. Listed as 3-5 days delivery, they arrived after 13 days. They don’t answer the phone or answer emails. I paid extra to use PayPal, and extra for gift wrapping. The gift wrapping was appalling. Items arrived too late to give as an Xmas present. I won’t be using this company again.

Extremely long deliveries

Pretty poor communication, no response to my emails for over two weeks, goods only arrived after almost three weeks! Other providers manage the same in three days!

I am satisfied with 2 products purchased. Now, I regret that they were sent very late. When I placed my order (November 27), 1 of the 2 products was in stock and the other should have arrived within 2 to 4 weeks, i.e., before Christmas (they were Christmas gifts, so I was confident I'd be able to get them in time....). Unfortunately, after some time, I received a message from the site telling me that, due to stock shortages, my 2 items were going to be shipped to me after Christmas for receipt on the 30th. The baubles!!! No more Christmas presents!!! Fortunately, it was for people who no longer believe in Santa Claus and who had to make do with gift certificates while waiting for my parcel to arrive... I think a commercial gesture would have been welcome to compensate for this delay... Too bad they didn't offer me anything (even though my order was around 100 euros, which is no small amount...). So I'm a bit disappointed...

When you can't find out where the package you sent is, and it gets lost along the way, you're not selling! When they tell you that you have to wait 15 days maximum to be reimbursed, and two weeks later they tell you that there's no claim on your file, it's a disgrace! don't buy from them, they're really incompetent! you'll have understood, I'm very disappointed!

Package ordered December 16 with expected delivery between December 20 and 23 arrived December 28. It was a gift for Christmas... So on December 24 I had to rush to find an alternative.... Very annoying...

The package did not arrive in time for Christmas and I had to buy another gift.

the search engine is approximate given the number of products you have a lack of description on the product sheets

The parcel numbered 6A22653865676 COLISSIMO never arrived in the letterbox. However, the Post Office mentioned delivery on December 28 in the letterbox...

I am missing an order I have been sent the same order twice.

I am missing a part of the order and no one is responding to me about it. It's been 20 days now.

I went to the store in Paris 11 and was told that the item I wanted could only be purchased on the site! Order placed on the site on 16/12, payment made immediately. The available product was to be received within 2 to 4 days. Payment requested a second time on 18/12. Not having received proof of the 1st payment, I paid a second time to be sure of receiving it for Christmas. As a result, my order was counted twice (article and postage) because the 1st payment had been made! I was to receive my parcel before Christmas but then the product was no longer available! I sent messages and tried to call without any reply!
Having received nothing for Christmas, I called and finally got an answer! I asked for the order to be cancelled and reimbursed! The same day, I got a message telling me that the parcel was in my box, while a message told me that the product was still being restocked!
I'm willing to be understanding, it was Christmas, you were swamped, there's Covid, delivery times are hard to meet ... I'm not satisfied with this purchase and I do not recommend buying on your site!!!!

Very mixed opinion, complicated order, order of 3 puzzles. After 3 days it was still being prepared, even though the site talks about fast delivery. When I sent a message, I was told that 1 puzzle was missing, and I was automatically given a credit note which did not interest me. I ask to cancel the order, and they accept my request and promise me a refund. 2 days later, this incomplete order is shipped. I'm offered to send the order back.... In short, after I don't know how many exchanges by e-mail because it's impossible to get them on the phone, I pick up the puzzles at a relay point and they promise to reimburse me for the missing puzzle which is still a credit .... I accept but I'm waiting..... Too bad they don't update the unavailabilities. The puzzles are great, well protected. But the after-sales service is pretty disastrous in the event of a problem that could have been resolved very quickly...

The two stars are because we did get our order eventually. But be warned that the products are shipped from another country and this company does not answer their phone or emails. You just have to have faith it will get there. I paid 45 dollars for expedited shipping however it still took 2 weeks for it to leave their warehouse in France. I ordered something else regular shipping and it took the same amount of time.

No one answers my calls. Delay too long (almost a month to receive my package) they sent my package in a mailbox that was not mine in another address and items that were not in stock but marked as available. To be avoided!

everything is made of plastic, even the sails, it all comes in bulk

Received the wrong model you guys sent me a Tank not F-14A

what I received does not match what I ordered, I still sent you a clarifying email. I look forward to hearing from you

Stated 5-8 days delivery time, but it got much later. Can always be a little later due to the holiday rush, but this late is not really neat. At ali express where you guys get it I probably would have gotten it earlier. Needed it quickly for a joke and now it was so much too late

It is not possible to ship A4 size decal sheets without hard protection. Mine arrived 50 percent damaged.

Very disappointed with this site, order placed on December 9, delivery scheduled for December 18, then scheduled for early January. After several complaints finally delivered on the 24th. With other sites, delivery takes place in 2 or 3 days for the same product. Unreliable site

I found the shipping package in the stairwell without having signed anything for acceptance. It does not seem logical to me since the condominiums did not declare anything to me and for that since my name was listed it was considered that the delivery was delivered to myself and not to other people...now I am waiting for the refund of the credit note amounting to € 28.89 since more than 14 working days have passed .thank you!!! Thank you!!!

Actually free shipping from 69€, I paid shipping and handling fee. Too bad! Much more expensive than I realized, I would actually return the item and ask for the money back. But I needed the item immediately :(

Amazing that a company that seeks so much feedback is so poor. Goods shown as in stock weren't, emails to customer service were ignored. Over a month from ordering to receiving my goods. Funniest thing was after leaving feedback on another site and making it clear I would never order from this company again, they sent me a code for a whole 10 euros off my next order!

I received my goods but 1 of these is not working and I am not getting any response to this from the website.

they take too long to solve a return after three phone calls

The Roco model ordered arrives late, after two false delivery announcements by the SDA courier chosen by 1001 Hobbies for delivery.When the 'order arrives it does NOT work.I am forced several times to open it to check the contacts on the wheels.After each verification it works fine, but only for a short time. On the third verification it does NOT work anymore. I am forced to have the ordered locomotive repaired at my expense. LAST EXPERIENCE WITH 1001 HOBBIES who NEVER answers the contact phone 02124120034

A disaster. They made a mistake in sending me the product. In order to return the product I had to call several times and there was never anyone who spoke Spanish. In the end they sent me a return label. After three weeks I am still without the product and without my money back. I will not buy from this site again and I do not recommend it.

I was really happy at first with the delivery time, but once I had the parcel in my hands, I realized that I had not at all received the product corresponding to the visual, nothing to do with it, I'm really disappointed...

I did not receive my order very disappointed

Delivery was returned by DHL - only DHL.... knows why Credit note took a very long time and had to be claimed several times.
I find a German homepage with a German telephone number and email address irritating and when I call, a call center (or something) in France answers, where you have little command of the English language.

I have only received part of the order and am still waiting for the second delivery. Problem management also leaves a lot to be desired. I placed my order three months ago and have not yet received a credit note.

Although I paid the maximum shipping price for delivery within 48 hours, the parcel was delivered 7 days later. In conclusion, I will no longer order from 1001Hobbies.

Waiting 2 months for an order of over €170 without notice is just way too long.

Hello good morning I received the first broken item (inside its BROKEN packaging), I requested the change to where to return it and I never received a response from the page, I bought the item again and I received the product with the original packaging very broken, what a coincidence (? ), unfortunately it could not be the gift, have a merry christmas