Customer reviews of 1001hobbies

Broken item in the packaging and no one is answering me...

the model boxes are very dusty it's unacceptable to make christmas presents to my grandchildren!!!!

I am very dissatisfied with your logistics because I waited 1 month before contacting you because my parcel remained all this time in preparation. The response from your service is just infamous, "you have to wait" no explanation, no excuse nothing. The response of your service is just infamous, "you have to wait" no explanation, no excuse nothing. And strangely 2h after my package is in shipped status. Thank you for improving your customer service.

Almost a month to receive the products . If an item is not available it would be legitimate not to leave it among those being purchased . Jonathan

Mistake. a product received does not correspond at all to the product ordered. Fortunately, this rarely happens, but before the holidays, it's a bit of a bummer.

Very slow

Terrible experience, sent a used item despite being sold as brand new! Contacted the seller but got a sarcastic response but was then ignored despite emailing several times. no return or refund feel like I've been robbed. Avoid at all costs

Delivery 3 weeks after order and no excuses...

Ordered an advent calendar on november 21st, which arrived on december 10th! No respect of the indicated deadlines and no answer to the ..... email.

Out of stock. Chased numerous times just to be told it’s coming, then promised to reimburse me but never got my money back. PayPal had to compensate me but only to 2/3 of its value. Do not trust this company.

No indication on your site that the item ordered was no longer in stock. This causes the customer complications and unnecessary payment.

LOOSE FIGURES WITHOUT THE MATRIX. MOST OF THE WEAPONS ARE BENT AND ALMOST BROKEN.

Order not received

12 days to receive an order, it will arrive sooner if you walk.

I paid almost 13 euros for the Advent calendar to arrive on the 1st, and it arrived on the 9th.

Too easy to send a message after ordering to report a delay when it's the stock that's poorly managed.

They gave me a gift card that never arrived, in the end after complaining, they gave me a code. When paying with a code, the amount of the code is deducted before calculating the shipping costs, so it penalizes. In addition, from the day of the order and payment to the reception it has been 3 weeks (November 18 to December 9, having left the package on December 3) prices above the online sales giant and much longer delivery times (and paying for shipping).

The package did not arrive

Delivery took 4 weeks and one item has still not been delivered.

It gets better

I was expecting a much better model as far as quality goes.Not a 3 d printed piece of plastic,Especially for the total price of 60 dollars. I don't think I will be ordering much more since it costs double what the listed price is by the time one gets here.

They sent the wrong thing with the sticker for the correct thing on the box and now say they sent the correct item.

I am still waiting for my order !!!!!!

Order delivered incomplete 1 month later....Material delivered with assembly instructions in English and Chinese...To make you wait, we offer to recommend with 5% discount...and you are entitled to a credit of 0.99 E accident ????? I hope!

Ridiculously long wait for my order

Your website works very poorly. The communication is very poor. The delivered material is fine

An item in my order arrived damaged, so I emailed them immediately but received no response. A follow up email to a different email address 4 days later with photos, invoice and delivery note also received no reply. I’ve sent 2 further emails to both customer service email addresses in the vain hope I can get the issue resolved but again I have received no reply to either. It's now 29 days after I received the order. I’ve no other option now than to lodge a complaint with Paypal. Good customer service isn’t difficult but it seems these guys haven’t even heard of it. Disappointed, as this is the first bad review I’ve ever left for a company.

shipping charges for one item was $80.00 for a ten dollar item. I will not order again from this seller.

i was told there was a tracking number but it never work or said no such package.didn't like their response

Very bad because they are supposed to have delivered the package to someone other than me.

I paid $45.99 extra for express shipping to make sure the order arrived before I left the address I was at at the time. When I remembered to check, 1001hobbies never sent it. I emailed to cancel the order because I would not be at that address by the time it would arrive - in fact I would be out of the country, but instead of cancelling the order, they happily announced that they just sent it. I complained again after it arrived, explaining again the situation and saying now I have bother a friend and pay international shipping if I want it order. I also said I would never order from them again. So 1001hobbies replied offering me free shipping on my next order! So just a play to get more money out of me instead of compensating me for my extra expenses. Very unpleasant experience and I do not at all recommend this company.

Delivery time far too long !!!!

Took 4 weeks for myn package to arrive. Zero communication from their side

Very good on time ordering, especially if for a gift. Available article turns out to be from third party. At least then correct article arrived.

12 days after purchase I still have not received the puzzle.

There is poor order tracking... if we don't ask where our items are, we wait without any news... and on top of that, the items are out of stock 4 weeks after placing the order and without any compensation!!!!

My first order included a model that was missing parts to which I received a credit that was immediately absorbed on unasked for express shipping. The mistake ended up costing me more money than if I hadn't had a discount at all and it was sent by regular mail. No clarification on the back office change was given other than it happened "thanks to your [my] discount."

Customer service and shipping are an imposition. Alleged German customer phone is redirected to France for a high fee.

Se was the wrong reference for the car

Delivery date does not match what was on site (in stock). Received package only after more than 2 weeks.