1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
An Expedition department made up of people incapable of preparing an order correctly. Product missing on delivery, difference between the BL and the order, barcode labels rendering the purchased product unusable...... unheard of! The only positive point was a customer service team (Laure) who fought hard to repair the errors as best they could.... All this with an appreciable cheerfulness. But hey.... I won't be ordering from this site again
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 25/08/2021
Ordered two model cars. Initial info A in stock B in transit. After one week info changed B in stock and A awaiting restocking. After that A not available and not known when it will be. Proposal voucher for the amount paid for A. Refund requested. After 10 days no payment. Sent mail again. Afterwards settled in 5 days. Han S.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comments. We inform you that on 29/09/21 we proceeded to refund according to our terms and conditions.
We regret this inventory error, but we have 148,000 references on the site, and you will understand that we cannot store 148,000 references in our warehouse. We have 148,000 items on the site, and you will understand that we cannot stock 148,000 items in our warehouse, that is why we do it with our supplier, so there may be a stock error, we regret this.
We regret this, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2021
Lack of information about the product. there was no battery in the rc but this was not stipulated.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2021
More expensive and slower than any other online store. Plus customer service ignored my cancellation. Please avoid.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/09/2021
Delivery time not respected and no compensation for the wait Do not order
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2021
Delivery time not respected payment without delay on the other hand and no compensation Site to banish not to order
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay and inform you that customer service will get back to you as soon as possible.
Sincerely, 1001 hobbies customer service.
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 02/09/2021
I haven't received anything despite them saying delivered
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We would like to inform you that SDA has returned your package to us. We would like to apologize for this incident, which is beyond our control. Customer service sent you an email on 9/27/21 , asking if you would like free reshipment or just a refund We are still waiting for your order.
We look forward to receiving your order, Laure
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2021
Terrible delivery times
Translated reviews
Response from 1001hobbies
Hello, Thank you for your feedback. We regret the delay and apologize for this incident. Customer service will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2021
The delivery time is far too long. I was told that my order would be delivered on September 11th and I only received it on September 21st, knowing that I have to pay for postage, I find this unacceptable.
Translated reviews
Response from 1001hobbies
Hello, We would like to apologize for the delay in processing your order. We would like to point out that the mention "shipping within X to X days". These products are not currently in stock at our Saint-Quentin-Fallavier site and are generally dispatched within X to X days of the user's order, depending on the lead times of the various suppliers. We would therefore like to thank you for your patience.
Sincerely, 1001hobbies Customer Service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2021
You never have stock and waiting times are far too long
Translated reviews
Response from 1001hobbies
Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier, and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. Thank you for your understanding, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/09/2021
Too long a delay between order and delivery, even though the company is based in France..... Payment by PayPal subject to a "tax" (the only merchant site I know that practices it). Not to mention some lack of logic when ordering. In short, I am dissatisfied with this experience and will not order again.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/08/2021
Purchased items not in accordance with the description and photo.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 26/08/2021
I was told that my order was delivered when I received nothing
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible.Thank you for your understanding, Laure
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 05/09/2021
the 1/48 scale pilot I spent $21 on did not even fit in the 1/48 scale model I was building. At least they sent it quickly.
Response from 1001hobbies
Hello,
Thank you for your comment and we apologise for the delay. We regret your disappointment and assure you that this type of feedback is very important to us. We are forwarding this information to our purchasing department today, who will send it to our supplier.
Thank you for your time
Thank you for your time,
1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2021
VERY bad because there is not completely NUL, First 14 days including 11 to make a package is bad! but more unpacking! DECEPTION because the products sold under the heading " PAINT IN BOMB " are small pots! There's nothing to be done with pot paints, which means a lot of money down the drain and a lot of wasted time ... Génial ; "1001 Conneries " would be a more appropriate title.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 09/09/2021
Item was delivered on time but the model box had a dent in it contacted customer service and I’m still waiting to hear back from them it’s been 2 days, crap service will not buy again with this seller
Response from 1001hobbies
Sir,
Thank you for your message, we have sent you the return form by email.
Thank you for your confirmation of receipt, 1001 hobbies customer service.
Thank you for your message,
Customer care 1001hobbies. fr
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/09/2021
Hello, the decal sheet was folded in half in the envelope, just where I'm interested in two of the four designs.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/09/2021
They sent me the model with insufficient protection, and the box arrived to me quite squashed and with a huge hole. The boxes of the scale models are not very resistant cardboard, if you don't put that box in a more resistant external one, the "careful" guys of Correos or the parcel companies can crush the package quite a lot. I informed 1001hobbies of the incident and so far I have no answer.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and we apologize for the delay. We are sorry for your disappointment and we assure you that this kind of feedback is very important to us. We are forwarding this information to our purchasing department today and they will forward it to our supplier.
Thank you for your time Thank you for your time, 1001hobbies Customer Service.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 31/08/2021
I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.
Translated reviews
Response from 1001hobbies
Mr. Rojo, Yesterday we replied to you about your dispute. We proposed either refunding your order or returning your order We were waiting for your reply, Sincerely, 1001hobbies Customer Service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 25/07/2021
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
Translated reviews
Response from 1001hobbies
Hello, Our customer service replied to you on September 8, since then we are waiting for your reply, as well as the after-sales service sheet.
We are waiting for your reply, Kind regards,
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/08/2021
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Response from 1001hobbies
Hello,
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/09/2021
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
Translated reviews
Response from 1001hobbies
Mr LEGAB Thank you for your comment. We regret this and apologize once again.
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 10/08/2021
Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.
Translated reviews
Response from 1001hobbies
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/07/2021
Very very long delivery time: 1 1/2 months without explanation.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/08/2021
Package as ordered but the delay was very long for a part in stock.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2021
Order received too late
Translated reviews
Response from 1001hobbies
Hello Mr Pitault, Thank you for your comment. We apologize for this incident. We have decided to reimburse you the 8.99€ corresponding to the shipping costs.
We hope you find this offer satisfactory. Best regards, Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/08/2021
Order placed over a week ago and still nothing, " order being processed " . So I ask what's going on by e-mail, I'm told that a product is unavailable and that they'll have it within 1 week ... So the whole delivery is delayed. The order was for my cousin's birthday this WE , so no present ... What's more, the code for purchases over 80€ didn't work. If the customer doesn't email to find out what's going on, nothing will happen. The site is not at all up to date in terms of stock, perhaps their specialty is the physical store because the site seems very complete but beware of deliveries. I still don't have my order.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/08/2021
Quick delivery, kit received with paint dry, no after-sales returns
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2021
Error sending my order
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We will get back to you as soon as possible.
Have a nice day 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 15/08/2021
Unfortunately there is no item description, which didn't bother me at first. Only after the order arrived did I notice that there were two different parts per set. Not too dramatic.
However, shipping took a whole 12 days from receipt of payment to handover to the shipping service provider, even though the parts were in stock according to the homepage.
The confirmation that my order was being processed was successful after 3 days, which is a relatively long time.
Probably my last order from this retailer.
Translated reviews
Response from 1001hobbies
Sir, Thank you for your comment. We regret this incident and the delay in processing your order.
We would like to inform you that the product you ordered is out of stock at our supplier on 16/08/2021 09:36:02. As it was a public holiday, our supplier was closed. As a result, he sent us this product immediately after his reopening on August 21, 2021. We received it on 24.08. and sent it back to you.
We apologize again for the delay in processing your order.
We apologize for the delay in processing your order, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2021
Long, very long delivery times, plus customs charges.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your email. We would like to inform you that we are in France and you should have known that when you received your parcel, customs would ask you for customs duties.
In addition, you ordered a product in stock from our supplier " Shipped within 4 to 6 working days" , but as we were in school vacation period, the delivery times may have been a little longer.
We apologize and wish you a nice day. Sincerely, 1001 hobbies customer service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 11/08/2021
The item I ordered was not what I received.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this situation.
We thank you for this information.
Sincerely,
customer care
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/08/2021
I received a parcel for which nothing corresponds to my order. It's a pity because it's the first time I've ordered and I already have a 2 week lead time for the parts I need quickly. Now I don't need the parts any more, a supplier will deliver them to me within 3 working days...
Translated reviews
Response from 1001hobbies
Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2021
ils ce soucis pas de leurs clients s a v archi nul comme le reste sauvez vous vite ne fair8es pas leur confiance5
Translated reviews
Response from 1001hobbies
Thank you for your comment. We would like to inform you that our customer service department responded to your e-mail, offering you a credit note even though the error was not our fault, since it was you who made the mistake of ordering a model, when you thought it was a miniature.
We are awaiting your return to proceed with the refund or exchange of your product, if possible.
Sincerely, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 30/07/2021
could not log in,telephone in french or english
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Null and void
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2021
Delivery too long
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
1001hobbies customer service will contact you as soon as possible. Have a nice day!
1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2021
Shipping and delivery times too long, package incomplete!
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. The customer service 1001Hobbies will contact you as soon as possible.
1001Hobbies customer service will contact you as soon as possible. Have a nice day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2021
You can't be serious
Translated reviews
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 04/08/2021
I had ordered a different tank than the one I already received,otherwise it would have been a good service
Translated reviews
Response from 1001hobbies
Hi,Thank you for your feedback.Customer service will contact you as soon as possible.Sincerely,1001hobbies
We use cookies for audience measurement and improving user experience.
English 