Customer reviews of 1001hobbies

They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.

Non-compliant item, delivery time not respected and no reply to my email requesting repairs. However, my payment was cashed. Since then, radio silence.

I ordered a set with accessories at the beginning of March. I was sent an email to say it had been dispatched with tracking number. 4 weeks of tracking and nothing. I emailed customer service to find out the problem, no reply for 2 weeks. When they did reply they said they’d look into it and get back to me. I had to chase them after 2 weeks. Said it had been lost (I could have told them that!) and they’d send another. Sent lots of emails to customer services to find out where it was as I hadn’t received an email to say it had been sent with very little response. I finally received my order this week (8th June). So 3 months for an order when they said around 2 weeks is bloody poor, communication is also non existent so safe to say I will not purchase again from them.

Very poor customer service.

No comment

They have taken 2 weeks to send material that they told me they would send in a few days. Besides when entering the address I selected Spain and Canary Islands and they charged me 75€ for shipping. Then I asked them to change it and return it to me but they took a long time to answer and now they say that it takes 14 days to return... we will see how it goes... but they don't return me all the postage even saying that the postage was free... I don't understand very well but with all these difficulties I prefer to finish with the subject and forget about 1001 hobbies, there is a lot of web with excellent service to waste time in a web managed from France and with a rather weak service (maybe it was bad luck in my order, I don't know, but I regret having bought in this web).

But you have got to be kidding me I had ordered decals in 1/32 scale for an American plane and others also in 1/32 scale for a German plane and you sent me decals for the P-38J Lightning but the most serious thing is that they are in 1/48 scale so they are unusable. Therefore I have ended my relationship with you for good. I asked for apples and you sent me bananas but I paid for apples...goodbye

Order delivered very late and one of the products was missing. I was unable to give the gifts in time. Impossible to reach the phone number for information. I'll pass next time.

this company is a ripoff they do not inform you about import duties £56.00 on my order you think you are buying from an UK company , but you then find out it is a french company, you receive an email asking for import duties !!!!!!!! we all know how many scam emails we receive. You then ask 1001 hobbies for confirmation of import duties, they then do not reply so you check the couriers website. Even worse they have shipped the package with useless parcel service oops I mean UPS they say I can pay the driver upon delivery I then receive an email telling me UPS have failed to deliver twice even though I was at home on both occasions. getting no help from 1001hobbies I managed to sort out delivery and payment with UPS . IF you are a UK modeler steer clear of these scammers. you will probably be able to buy what you want from a reputable UK wholesaler.

Nul hyper nul, and once again my opinion will be refused... They sell you models with unusable plans and this company doesn't give a damn, they give you a credit of 15% of the price of your order excluding shipping costs, which of course remain at your expense. (35€ for a 240€ purchase that goes into the garbage)

Material received not in good condition, light broken, magnifying glass ditto, all gone to waste, thank you for doing what is necessary to send me back material in good condition. Sincerely

It took way too long to get here. I marked the package refused and sent it back!

It does not fit my needs. I was interested in two 1000 l. tanks for waste. Not the supposed model that I received. The advertisement of the item, is totally misleading. I am pending to return it and to be refunded the amount paid. I hope this is not a scam. I need instructions to the effect, which I expect to receive.

I had to pay £40 import duty on the delivery which was not made clear.

Too long to deliver

Run away from this store, error when buying an item, email within 12 hours to cancel the order and no response. The store sends the item (it happens) on the other hand procedure for product return initiated on their site (archaic by the way) and it's been 5 days that I'm waiting for someone to deign to answer me, the way customers are treated is not acceptable.

Terrible! Sent me the wrong kit, finally accepted that they had made a mistake, promised to send me a return label so I could return it, and two weeks later no sign of it! I am still, a month later, still without the kit that I PAID FOR! Awful! Do not shop here!

One reference missing on 4 and if I hadn't been bitching about it I think I'd still be waiting. Didn't bother to contact me to apologize for the delay. Didn't even send a partial order. I had time to order 2 times in Japan and 2 times in Belgium and received the kits before. Very disappointing experience. Wouldn't do it again.

communication and zero deadlines were not met but I still received my bust and I'm happy.

too long 1 year of waiting since the origin of the order following errors on your part and confusion in your emails. Fortunately, everything turned out fine.

Product in order. Customer service poorly accessible. Answering machine not in Dutch. Time between ordering and receiving far too long. When you ask a question on the site you get no answer.

Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.

The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.

The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.

Order delivered 3 months after placing it

The RC car we ordered arrived with the tyraps already cut. After this we found out that the remote control does not respond properly and the car suddenly goes backwards without you operating the remote. Still no response heard from 1001

Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.

Deplorable service, zero communication, deadlines not met

ultra fast delivery, but this model of soyuz is absolutely disgusting, full of burrs and molding defects, really amateur work, I'll have to buy a dremel and body filler to be able to save it, I give despite everything two stars because they are the only ones to make a model of soyuz.

The goods never arrived and probably weren't sent. The firm failed to answer my questions so I had to lodge a complaint with PayPal to get a refund. Very disappointed.

Order received, big defect on ordered model, impossible to join 1001 hobbies, neither by telephone, nor by e-mail.

They sold me a supposed figure and they were parts of it incomplete at the end it said parts but before that it said very large figure 1:6 scam?

Bought two display cases, received only one unit after 30 days!!! Where's my second display case? I paid for it and the delivery, so now I'm calling you thieves!

Unfortunately it took a long time before my order was sent while everything was supposed to be in stock. When I received the package on the 10th day after ordering, 1 of the 5 ordered items turned out not to be in it. I e-mailed about this myself and got the reply that the item was no longer in stock and that a one-time credit note for that value was put on my account. This reply was fortunately in Dutch because all other (automatic mail) came in French. Very disappointing for a first order.

The parcel delivered did not contain my order. In addition, access to the return and contact with the service is impossible.

very disappointed because everything I ordered did not arrive despite payment in advance. i will no longer use 1001 hobbies for my purchases

Very unhappy

Still waiting to recieve order

Ordered a model which was sent back for some reason. I was informed and told it would be on its way but as yet no model and no reply to my emails. Don't mind the delay as long as they keep me informed but lack of communication is very poor. Will be getting bank to recover money if model/communication not forthcoming soon.

Sent me the wrong product and haven’t responded to my email querying the incorrect order.