Customer reviews of 1001hobbies

A product was not ordered. A product ordered and paid for was missing. My message in German was answered in Dutch and was not helpful. I returned the unordered product but heard nothing from 1001hobbies. Very poor customer care and service.

Scam site goods arrived not working poor service, returned product and still waiting for refund

Poor communication and very long shipping time :(

Got a message that the order had arrived, come to find out it hasn’t. Very disappointed and cannot find any easy way for a refund

I provided a correct address but the package was sent to a completely different city and address, i still haven't received my ordered item

I ordered some items that were supposed to be available for immediate delivery. They should have been delivered the next day or the day after. Instead, it took more than a week. Communication via email was difficult and the mail was blamed. Eventually I got my package, but by then had arranged for an alternative at another store. Unless it is something I really cannot buy anywhere else I would not order here again.

The customer service was terrible, there was a worker who barely spoke Spanish and on top of that you could hear a child crying. She hung up on me twice with little professionalism and did not give me any solution. I had sent them an email expressing a complaint that the model that they have sold me is not the original TRUMPERTER MODEL FORD GT40 MKII ref. TU05403. that was the US SPORTS CARS with ref. MAG00019 that does not have the original decals where they put FORD and that in all the web the model is much cheaper than the one I had ordered. I feel cheated and poorly served and have made me lose my time and the illusions that I had about this model. They have already created so much distrust in me that I am afraid to return it because I will not get the money I paid for the model. To all of you who buy this model I want you to know that it is not the original Trumpeter model, I don't know what brand it is because it doesn't even say it. A customer who feels cheated.

1 purchase and the last and not due to covid the slowness of delivery. I ordered in Spain and on other sites and everything arrived on time..never again for me.

This transaction was really weird. The order was done via eBay. It took forever to arrive--3 weeks. I tracked it, and discovered that item was if I never bought it, AND it showed up $20 more! Very confusing. I actually thought I didn't REALLY order it! Then poof, it arrives on my doorstep days later, in a huge box! The item box was only 11 inches long and 3 inches tall. I could have fit at least 6 of those boxes (air to air missiles for F16 models) in that 1 huge box. No wonder the shipping charges were so high! I feel like I have been ripped off a little bit because of the shipping. Unfortunately, they were the only ones that carried this item so I'm not sure what I'm gonna do when I need item again for my special needs son of 30 years.

Finally received after an uncertain period, no track and trace working properly. I am not yet convinced to order here again, maybe if the service improves.

On August 8th 2021.I received merchandise l have ordered.
I have ordered romanian infantry and others .but romanian infantry is missing.
Please ship the romanian infantry that is missing on your
shipping cost.
Thank you for your prompt attention,

Received model kit upon opening find that both sides of the chassis are broken this is now going on for two weeks still no further forward after emailing about the issue on a number of occasions still not resolved £130 spent only to be ignored by customer support

Very bad! Item sent 1 month after order! Material missing

Time far too long

Correct shipment BUT products not tested, result: unusable products

Paid for a 2/3 day delivery of a product supposedly available on the website. It arrived 10 days later when I was already on vacation. No excuse, no refund of shipping costs...

I'm sorry but I waited 9 days to receive the package,despite the fact that I paid the postage for 3/4 business day delivery.

twice I ordered the same model. Each time the model in the box was different from the box. This time I have sent three emails to three contact addresses and I have not received a replacement.

Rather than send the item I ordered in the first place.I was offered a 10 euro voucher to spend in shop.I have requested they send the correct item as it was not cheap.

Order shipped incomplete. No communication from the seller! I do not recommend this site to all my modelling friends.

Still haven't received my last order

Still not received them

It's a shame that the boxes are missing 13 figurines instead of 15.

They had a stock of three units and I bought them, but after more than a week with the order in preparation I found out that they only had 2 left. Having to be behind people who do not know how to organize their inventory should not be my job. Having to contact me to be told that they have a problem with my order when a simple communication with - We are sorry but we do not have what we have sold you - could be enough. And they have not refunded me for what they have not sent me. Thieves. I will not repeat nor recommend this site.

When I received the parcel, one of the paint cans was open and the paint had spilled into the envelope. A second can was badly closed and half emptied. :(

I am waiting for the package LD106039197FR 2 WEEKS AND IT IS NOT COMING I HAVE PAYED 18 EURO TRANSPORTATION AND YOU SEND IT BY SIMPLE MAIL. WHILE IT SHOULD COME TO ME WITH DELIVERY DO NOT DO THIS AGAIN

Something totally different was delivered than what I ordered!!! A bag with a pair of ball bearings was delivered from Tamiya instead of a model kit: totally incomprehensible. Moreover, I paid extra for express shipping. I am curious if the company will correct this without extra cost to myself. The company was immediately informed of the mistake, so far no response has been received.

I had to wait more than 15 days for my order to be shipped even though everything was in stock and available. The Colis Privé service used ėt sucked. I was warned that the driver couldn't find my address, something I don't understand, I live in a small town, not a remote country place. Now it's up to me to travel 25km to pick up my parcel at a relay point. Not happy at all.

one of the products was not what I ordered

Immediate cancellation of the item on the same day was simply ignored, absolutely no recommendation for consumers...

I received the order incomplete and they did not send me back what was missing.

Everything as requested. Thank you.

The products and variety on 1001hobbies.de are excellent. However, the service is disastrously poor. I have been trying to return some items for over 3 weeks and have received neither a confirmation of my return request nor a reply to my emails. I really have to question this system. It's complicated, time consuming and doesn't work, which makes me not want to order here again.

Easy and quick to find. But it says things are in stock and with the fastest express with ups delivered within 2 sagen. Extra 17.95 shipping costs paid and it took very long before the product is sent at all very bad

Inventories are wrong: take stock

Website should have stated that stock was not held in the uk and import duty/vat was payable. The note that additional cost may be due to COVID was misleading. The import duty should have been stated before conformation of order.

Before ordering, I asked for the dimensions, they were sent to me but they did not correspond at all to the product. I will send the product back.

Airbrush incompatible with compressed-air spray can.

Order not complete. No response to date to my email

Complaint already sent with supporting phoyos and awaiting response AND exchange for same product or refund