Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Our order. An expensive two way radio headset was delivered faulty. The main headset was damaged and not functioning properly.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
Response from 1001hobbies
Hello ,
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 09/04/2021
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 06/02/2021
Since my last review still no refund only ideal promises of customer services contacting me to arrange refund. Maybe they bissy blockading Jersey? Maybe soon I can go direct to there offices in person and cause a fuss and that way I,ll get my refund.
Response from 1001hobbies
Hello,
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/04/2021
All items I believed were in stock, then I Had no further communication after order confirmed,due to covid i was prepared to wait a little longer for the delivery.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
Response from 1001hobbies
Dear customers,
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 28/02/2021
took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.
Response from 1001hobbies
Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/04/2021
They are scamming UK buyers as they are trying to give the impression that they are UK based, with their .co.uk website, and London contact phone number. They are actually in France, and so you must pay much more money in import fees. Don't buy from this fraudulent company if you are not in the EU.
Response from 1001hobbies
Hello,
We regret this comment. We regret that you did not see that we ship from France, as indicated during the validation of your cart.
Due to the current COVID restrictions and the Brexit, shipping times may be 3-5 days longer than expected.
Please note that orders above 135GBP may require additional costs upon reception. Thank you for your understanding.
We regret this situation and apologize to you.
Sincerely,
Laure
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/04/2021
It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.
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Response from 1001hobbies
Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 20/04/2021
Unfortunately, after delivery I receive several emails asking for a review. I don't think that's good!
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Response from 1001hobbies
Hello Thank you for your comment. Your opinion is very important to us.
We would like to inform you that we have sent you an email to explain what happened to you.
Thank you for taking the time to leave a comment.
have a nice day 1001hobbies.com customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/04/2021
the parcel arrived damaged, the parts are very disappointing, you have to cut out the pictures with scissors, the whole thing is very disappointing.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 16/04/2021
Too high unnecessary shipping costs relative to the item which could easily be sent by mailbox mail
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Response from 1001hobbies
Hello, Thank you for your comments. We take good note of your comments and pass this information to the sales department.
Thank you for your comments.
1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2021
i ordered a stampe sv4 i'm very pleased with the item the box is damaged or worn it seems to me an item bought second hand price too high for the item
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 22/04/2021
I received the box opened and the plastic envelopes opened.
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Response from 1001hobbies
Hello, You are welcome to send us some photos to [email protected]. Thank you for your feedback Sincerely, 1001hobbies Customer Service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/04/2021
This is the second time I ordered from 1001, and both times they got it all wrong. The company has potential if they would get their act together. It made me mad that they kept the cost of shipping, which was more than I paid for the item I never got. Only a partial refund. They suck.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2021
Very good selection of products on the site, but very long shipping times because they often don't have the item available (which they mention only after the transaction has been completed) and in the meantime, customer service follow-up lacks responsiveness. Too bad
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2021
You don't respect the delivery dates you give and it's very difficult for you to keep us informed about the status of our orders.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2021
Instead of the products I ordered, I received...reams of paper! This may be due to a rude postal employee, but despite 3 e-mails complaining, I have no response from 1001hobbies...Deplorable!!!!
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A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/03/2021
one of the products I ordered was not in the package; in fact for a long time that piece was "awaiting supply" based on the directions on the website, but although it took them a month they evidently did not find it. No communication about this has reached me; I wrote on Friday, 23/4, and am waiting for a reply.
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Response from 1001hobbies
Mrs. Daniel, Thank you for your comment and we are sorry for the delay in responding. We would like to inform you that we sent you an e-mail on April 13, 21, to inform you that we replaced your unavailable product with a credit note so that we could send your order.
We had no other choice, because this product from England, we had no destocking delay.
Wishing you a good day Hope you have a good day, 1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 07/04/2021
Order goes through France and takes quite long, while they promote on the website that it will be shipped within a short time, I ended up waiting 3 weeks
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Response from 1001hobbies
Mr. Schipper, Thank you for your comment. However, we insist on the fact that you placed an order on 07/04/2021 20:52:23 and that this product will be shipped within 2-4 days.
As a result, your package left on time, namely Tuesday.
We thank you for your understanding, Thank you for your understanding, 1001hobbies customer service.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 30/03/2021
I waited almost a month for the order I requested to arrive.
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Response from 1001hobbies
Hello, We thank you for your opinion and please believe that this kind of incident is very unpleasant for us.
We apologize but your product was destocked in England, which explains this delay we regret.
We wish you a good day.
Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
You come to 1001 Hobbies for the choice.
On the other hand, the internet ordering system isn't quite up to scratch yet: 1) I'm very careful to choose only models that are immediately available, but unfortunately one of them isn't really available and the whole order is blocked for a week. It's not a big deal, and it may even be my mistake.
2) When the order arrives, a Mig21 has replaced the Avenger ordered. My son, who thinks the plane is cool, agrees to do it. I finally write to 1001 Hobbies to tell them we're okay with keeping the model in place of the Avenger, despite their mistake.... no reply...
I'm left with the disappointment of not having received the model I wanted, and no response to the flexibility we've shown in dealing with a 1001 Hobbies error.... There's still room for improvement. Jean-Baptiste
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/03/2021
After ordering 3 items on March 2, 2021 I finally received my package on Apr 21, 2021. Imagine my surprise when I opened it and DID NOT FIND ANY ITEMS I HAD ORDERED. That's right, they were 0 for 3. I do not know who they have working in their packing department but the person is incompetent! It appears somehow that my order was switched with someone else's and after waiting over 6 weeks for my items I am disgusted with 1001Hobby's ability to fulfill an order!
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/02/2021
Once again catastrophic!!! I think I'm going to stop my experience with this site.An article that was supposed to arrive between 4 and 6 weeks and which took in the end almost 3 months......
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2021
Mal embaladas, llegaron una golpeada, tengo que restaurar la pintura en la punta de la helice
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Response from 1001hobbies
not in French
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 06/04/2021
Wrong package sent
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2020
far too long
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Response from 1001hobbies
Hello, These products are ordered in England, with the Brexit, imports are much longer than usual. We apologize for the delay.
Sincerely, Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2021
I will not be ordering again. When I called about payment and delivery, I was given totally inadequate information. As for the delivery, which was supposed to be effective in 72 hours, this was far from being the case! Several contradictory messages from Colissimo, the ultimate on the day of delivery when my details were invalid...but the deliveryman showed up! In short, a lack of seriousness and coordination for me, wondering whether I would receive my parcel or not.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 05/04/2021
The order has still not arrived. Therefore a bad review
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Response from 1001hobbies
Hello, I am very satisfied with the service and the quality of the product. It is very good and I am very happy with the service, I look forward to it, Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2021
nothing because I didn't receive the product
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Response from 1001hobbies
Sir, We are sorry to hear this, but for us the parcel was delivered on 09/04/2021 09:00:00. Our 1001hobbies customer service is at your disposal for any further information. Please send us an e-mail to [email protected]. Sincerely, 1001hobbies customer service.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/01/2021
I ordered an aircraft that was in stock. My account was charged immediately. Weeks went by and when I saw that it did not arrive I contacted you and you told me that the product was out of stock. I asked for my money back and they sent me a coupon to buy another product. What kind of world do you live in? That way of buying no longer exists. I will never buy anything from you again.
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Response from 1001hobbies
Dear Sir We would like to remind you that you wanted to exchange your out-of-stock product for another one. As a result, the order was delivered to you in 3 days. We regret this stock error and apologize for this incident.
Sincerely, 1001hobbies Customer Service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
Delivery is fast, but this is not the model I ordered.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2021
Google search and aurientation engine no doubt
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 05/04/2021
I had ordered Carrera Digital 132 cars. However, these turn out to be fake fakes or something. 1 setting: shelf gas and they can't change lanes either. The sensor is not even there. So useless. Both cars had the same problem. So not a unique problem apparently. Strange... Then again, the bluetooth module I had purchased at the same time works fine. Hopefully I will see my money back for the cars
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Response from 1001hobbies
Hello, We invite you to contact our customer service 1001 hobbies at this address . Sincerely,
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 06/04/2021
Very bad. Payed twice because of error in website. Profedmy payments several times via mails confirmed By the company. Not accepted This was my last order....
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Response from 1001hobbies
Mr Vercauteren, Some of your customers who paid for their purchases by credit card may have been debited twice for their purchases, due to a processing incident on 12 April. You have only been credited once and have no action to take for a refund. We apologise to you and your customers for this problem, which does not correspond to the quality of service we wish to offer you. A regularisation process took place on 14 April so that the sums unduly collected are reimbursed to the customers concerned, automatically and without any intervention on your part.
Yours sincerely
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 22/03/2021
Extremely disappointed. Delivery took 3 weeks, turns out it comes from France. Unreachable by phone; number does not exist. Then you get a 1/72 model sent home while you have chosen a 1/35. Return costs a lot of money because you have to send it back to France. I will never order here again.
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G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/03/2021
Did pay by credit card but did not receive confirmation. Had to go after it myself. Order was lost. Then had to email and call twice more. So bad. I will never buy here again.
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G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 16/03/2021
Misleading information about product stock and charge postage twice and then send two orders in one package. Scam at its finest. They will not see me and my fellow modeling club members again
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Response from 1001hobbies
Thank you for your e-mail, We thank you for your e-mail, we inform you that we have refunded the shipping costs of one of your orders. Finally, please take note of three essential information on our site.
In stock : shipping within 48 hours. These are physically in stock at the company's warehouse in Saint-Quentin-Fallavier. Available : shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days of the user's order, depending on the delivery times of the various suppliers. Not available: these products are not currently in stock and cannot be ordered at this time. Once again, we apologize.
Sincerely, Laure
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 28/02/2021
As I told you, the material that arrived did not correspond to the order placed.
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Response from 1001hobbies
Sir, I would like to thank you for your support, Thank you for your comment. We apologize for this incident. Please be informed that customer service will contact you as soon as possible. Sincerely, 1001hobbies customer service
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 19/03/2021
What I ordered is NOT what I received
Response from 1001hobbies
Mr. CHRONISTER,
Thank you for your comment. We apologize for this incident.
However, the package tracking indicates that this order was delivered on 04/13/21.
We invite you to contact our customer service at [email protected].
1001hobbies Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/03/2021
Ordered 3 products in stock, after 1 week with no news sent an email for information. I had to send 3 more emails before I knew what was going on. One of the products was missing, donv in the way of the order and a credit note for the missing product, delay about 3 weeks when it should have taken 1 week. Request for information to have the credit 2 more weeks with 4 emails. I've just retaken an order to give it a second chance, I hope this time it goes better! And I'll give it a better mark. But communication is complicated, especially for a 1st order.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
Good day 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 25/01/2021
Very bad, I will never buy anything at this store.
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Response from 1001hobbies
Sir, I would like to thank you for your support, thank you for your comment. We would like to inform you that this product is no longer in stock in England. Due to Brexit and the health situation, the delivery time may be very long.
Thank you for your understanding Yours sincerely, Laure
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