1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Order paid January 26, 2021. Evaded after a thousand trivial and false excuses after repeated threats from me to report the scam in place on 18/05/2012. You draw your own conclusions.
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Response from 1001hobbies
Hello, Thank you for your order. We regret this incident, twice we asked you for your Iban because the one you gave us is not the right one, we then asked you for an official document from the bank, but you did not want to transmit it.
We are sorry for your comment, but we cannot refund you today because French law requires us to refund you through the payment channel.
Sincerely, Laure
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
The only tracking information provided to the customer is the payment receipt, the arrival of the parcel at the delivery point and the collection of the parcel from the delivery point. The order processing time is very long (it's certainly advertised)... so long that items in stock when the order is confirmed are no longer in stock when the order is prepared. And the customer receives no information. 1001hobbies offers RC items that I can't find on other sites in France... This state of affairs should not lead to a lack of information for the customer.
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Response from 1001hobbies
Hello, Thank you for your comment. To thank you for your loyalty, we are offering you free shipping on your next order to show you that this delay is not representative of the services we offer. To do this, please use the code PORTGRATUIT25.
To do so, please use the code PORTGRATUIT25. 1001 Hobbies Customer Service
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 24/04/2021
The order arrived very late. One item (Marvel figure) was delivered broken in the box. When I contacted customer service, I was answered in Dutch and was not offered a return or anything similar for a defective item, but a voucher for 5 euros. Is that a joke? I was also asked to send a photo. Just keep your hands off and order elsewhere for a higher price than from this joke of a company.
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Response from 1001hobbies
Hello, thank you for your e-mail. We regret this situation and apologize for this incident. We invite you to email us at [email protected] to explain what is going on.
Yours sincerely, 1001hobbies
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2021
Order delivered 3 months after placing it
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Response from 1001hobbies
Mr GIVELET, Thank you for your comment. We would like to stress that there are 3 concepts to take into account on the site: In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended due to current problems. We thank you for your understanding, 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 15/05/2021
The RC car we ordered arrived with the tyraps already cut. After this we found out that the remote control does not respond properly and the car suddenly goes backwards without you operating the remote. Still no response heard from 1001
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2021
Horribly disappointed by 1001 hobbies, my box of Warhammer miniatures wasn't even in a cardboard box, just wrapped in bubble wrap, so the box was damaged, and there was some damage inside, notably to a set and part of a miniature. This shows just how little seriousness this store takes. Disgraceful. I've never seen such sloppy service in the model world. A Flee.
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Response from 1001hobbies
Thank you for your comment. We would like to inform you that we will refund 10% of your order, i.e. 7€90. This refund will be made within 10 days.
Sincerely, Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2021
Deplorable service, zero communication, deadlines not met
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2021
ultra fast delivery, but this model of soyuz is absolutely disgusting, full of burrs and molding defects, really amateur work, I'll have to buy a dremel and body filler to be able to save it, I give despite everything two stars because they are the only ones to make a model of soyuz.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/02/2021
The goods never arrived and probably weren't sent. The firm failed to answer my questions so I had to lodge a complaint with PayPal to get a refund. Very disappointed.
Response from 1001hobbies
Sir,
Thank you for your comment. We regret this information.
We regret that you have this information that our company, indeed, the package was returned because it could not be delivered to you. As a result, we have proceeded to a refund via paypal.
We regret this incident, but you will understand that incidents or delays in delivery can happen with the United Kingdom and BREXIT.
Thank you for your understanding,
Laure
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2021
Order received, big defect on ordered model, impossible to join 1001 hobbies, neither by telephone, nor by e-mail.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We have forwarded your Sav to our supplier and are awaiting their response.
Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 23/04/2021
They sold me a supposed figure and they were parts of it incomplete at the end it said parts but before that it said very large figure 1:6 scam?
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Response from 1001hobbies
Hello, Thank you for your comment. Please be informed that 1001 hobbies customer service will contact you as soon as possible.
Best regards, 1001hobbies Customer Service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2021
Bought two display cases, received only one unit after 30 days!!! Where's my second display case? I paid for it and the delivery, so now I'm calling you thieves!
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Response from 1001hobbies
Mr Lambert, Thank you for your comment. We sent you an email to inform you that we only had one window to send you, so we were proceeding with the refund of 39.99 €.
We regret that you did not receive the email and wish you a very nice day.
Sincerely, Laure
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 01/05/2021
Unfortunately it took a long time before my order was sent while everything was supposed to be in stock. When I received the package on the 10th day after ordering, 1 of the 5 ordered items turned out not to be in it. I e-mailed about this myself and got the reply that the item was no longer in stock and that a one-time credit note for that value was put on my account. This reply was fortunately in Dutch because all other (automatic mail) came in French. Very disappointing for a first order.
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Response from 1001hobbies
Mr. , Thank you for your comments. We would like to inform you that we have issued a credit note of 4€99, because the product Enamel wash Black was indeed not available, and in restock. yours sincerely, 1001hobbies customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/04/2021
The parcel delivered did not contain my order. In addition, access to the return and contact with the service is impossible.
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Response from 1001hobbies
Mr Lahouze, Thank you for your comment. We would like to inform you that we are waiting for the return parcel, and that we will ship the correct reference. Please accept our apologies for any inconvenience this may cause us.
Thank you for your feedback. Sincerely, 1001 hobbies customer service.
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 05/03/2021
very disappointed because everything I ordered did not arrive despite payment in advance. i will no longer use 1001 hobbies for my purchases
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Response from 1001hobbies
Hello, Thank you for your comment. We are sorry about this comment, for us the package is delivered on 7/05/21. Please contact our customer service at: [email protected] Thank you for your feedback, Sincerely, 1001 hobby customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2021
Very unhappy
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Response from 1001hobbies
Mr Lastella, Thank you for your comment. We regret this and apologize for the incident. We invite you to come back to us and explain what happened!
Sincerely, 1001 hobbies Customer Service
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 08/03/2021
Still waiting to recieve order
Response from 1001hobbies
Hello,
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 15/04/2021
Ordered a model which was sent back for some reason. I was informed and told it would be on its way but as yet no model and no reply to my emails. Don't mind the delay as long as they keep me informed but lack of communication is very poor. Will be getting bank to recover money if model/communication not forthcoming soon.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 05/04/2021
Sent me the wrong product and haven’t responded to my email querying the incorrect order.
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 28/04/2021
Our order. An expensive two way radio headset was delivered faulty. The main headset was damaged and not functioning properly.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
Response from 1001hobbies
Hello ,
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 09/04/2021
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 06/02/2021
Since my last review still no refund only ideal promises of customer services contacting me to arrange refund. Maybe they bissy blockading Jersey? Maybe soon I can go direct to there offices in person and cause a fuss and that way I,ll get my refund.
Response from 1001hobbies
Hello,
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 04/04/2021
All items I believed were in stock, then I Had no further communication after order confirmed,due to covid i was prepared to wait a little longer for the delivery.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
Response from 1001hobbies
Dear customers,
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 28/02/2021
took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.
Response from 1001hobbies
Mr. Summers,
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 29/04/2021
They are scamming UK buyers as they are trying to give the impression that they are UK based, with their .co.uk website, and London contact phone number. They are actually in France, and so you must pay much more money in import fees. Don't buy from this fraudulent company if you are not in the EU.
Response from 1001hobbies
Hello,
We regret this comment. We regret that you did not see that we ship from France, as indicated during the validation of your cart.
Due to the current COVID restrictions and the Brexit, shipping times may be 3-5 days longer than expected.
Please note that orders above 135GBP may require additional costs upon reception. Thank you for your understanding.
We regret this situation and apologize to you.
Sincerely,
Laure
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/04/2021
It's a real mess to find the color selected by the model's documentation. While everything exists in your correspondence table, in practice it doesn't. You have to make approximate choices.
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Response from 1001hobbies
Sir, We regret your comment. Our customer service is at your disposal if you need any help at 01 1 79 73 68 76. Regarding your paints, simply enter the pot reference in the search bar. Please also know that it's thanks to your comments that the 1001hobbies site improves every day.
Thank you for taking the time to send us this information. Sincerely, 1001hobbies customer service.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 20/04/2021
Unfortunately, after delivery I receive several emails asking for a review. I don't think that's good!
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Response from 1001hobbies
Hello Thank you for your comment. Your opinion is very important to us.
We would like to inform you that we have sent you an email to explain what happened to you.
Thank you for taking the time to leave a comment.
have a nice day 1001hobbies.com customer service
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/04/2021
the parcel arrived damaged, the parts are very disappointing, you have to cut out the pictures with scissors, the whole thing is very disappointing.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 16/04/2021
Too high unnecessary shipping costs relative to the item which could easily be sent by mailbox mail
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Response from 1001hobbies
Hello, Thank you for your comments. We take good note of your comments and pass this information to the sales department.
Thank you for your comments.
1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/04/2021
i ordered a stampe sv4 i'm very pleased with the item the box is damaged or worn it seems to me an item bought second hand price too high for the item
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 22/04/2021
I received the box opened and the plastic envelopes opened.
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Response from 1001hobbies
Hello, You are welcome to send us some photos to [email protected]. Thank you for your feedback Sincerely, 1001hobbies Customer Service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 05/04/2021
This is the second time I ordered from 1001, and both times they got it all wrong. The company has potential if they would get their act together. It made me mad that they kept the cost of shipping, which was more than I paid for the item I never got. Only a partial refund. They suck.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2021
Very good selection of products on the site, but very long shipping times because they often don't have the item available (which they mention only after the transaction has been completed) and in the meantime, customer service follow-up lacks responsiveness. Too bad
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2021
You don't respect the delivery dates you give and it's very difficult for you to keep us informed about the status of our orders.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2021
Instead of the products I ordered, I received...reams of paper! This may be due to a rude postal employee, but despite 3 e-mails complaining, I have no response from 1001hobbies...Deplorable!!!!
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/03/2021
one of the products I ordered was not in the package; in fact for a long time that piece was "awaiting supply" based on the directions on the website, but although it took them a month they evidently did not find it. No communication about this has reached me; I wrote on Friday, 23/4, and am waiting for a reply.
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Response from 1001hobbies
Mrs. Daniel, Thank you for your comment and we are sorry for the delay in responding. We would like to inform you that we sent you an e-mail on April 13, 21, to inform you that we replaced your unavailable product with a credit note so that we could send your order.
We had no other choice, because this product from England, we had no destocking delay.
Wishing you a good day Hope you have a good day, 1001hobbies customer service.
Translated with www.DeepL.com/Translator (free version)
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 07/04/2021
Order goes through France and takes quite long, while they promote on the website that it will be shipped within a short time, I ended up waiting 3 weeks
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Response from 1001hobbies
Mr. Schipper, Thank you for your comment. However, we insist on the fact that you placed an order on 07/04/2021 20:52:23 and that this product will be shipped within 2-4 days.
As a result, your package left on time, namely Tuesday.
We thank you for your understanding, Thank you for your understanding, 1001hobbies customer service.
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 30/03/2021
I waited almost a month for the order I requested to arrive.
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Response from 1001hobbies
Hello, We thank you for your opinion and please believe that this kind of incident is very unpleasant for us.
We apologize but your product was destocked in England, which explains this delay we regret.
We wish you a good day.
Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2021
You come to 1001 Hobbies for the choice.
On the other hand, the internet ordering system isn't quite up to scratch yet: 1) I'm very careful to choose only models that are immediately available, but unfortunately one of them isn't really available and the whole order is blocked for a week. It's not a big deal, and it may even be my mistake.
2) When the order arrives, a Mig21 has replaced the Avenger ordered. My son, who thinks the plane is cool, agrees to do it. I finally write to 1001 Hobbies to tell them we're okay with keeping the model in place of the Avenger, despite their mistake.... no reply...
I'm left with the disappointment of not having received the model I wanted, and no response to the flexibility we've shown in dealing with a 1001 Hobbies error.... There's still room for improvement. Jean-Baptiste
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/03/2021
After ordering 3 items on March 2, 2021 I finally received my package on Apr 21, 2021. Imagine my surprise when I opened it and DID NOT FIND ANY ITEMS I HAD ORDERED. That's right, they were 0 for 3. I do not know who they have working in their packing department but the person is incompetent! It appears somehow that my order was switched with someone else's and after waiting over 6 weeks for my items I am disgusted with 1001Hobby's ability to fulfill an order!
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