Customer reviews of 1001hobbies

One star, unfortunately less is not there. Eternal delivery time (more than two months), not all the merchandise arrived as it was out of stock (even though it was available in the shop), you cannot get a refund for missing items but only a voucher of equal value that I will never use given the very high shipping costs (not covered by the voucher).
So basically I waited two months, didn't receive all the items I ordered and lost money on them as well. Non-existent customer service. lousy! Avoid if possible.

This was a complete rip-off for the price. A very very sub standard model kit from Heller that 1001 hobbies should not be selling. Missing parts, inaccurate instructions and impossible to finish satisfactorily. I am a level 5 model maker so no fool. Very very disappointed with 1001. Of

processing took too long, I placed an order on the site for items declared to be in stock, and in the end half my order was out of stock. 3 months later they warned me that one of the items was unavailable for an indefinite period and issued me a credit note. when I received the parcel, two items were missing and there was no order summary sheet inside. It was only later that I realized they were missing, and with the waiting time I thought I'd ordered the 2 missing items elsewhere.

no instruction

I ordered decals, several orders: very poor quality for a delay of 2 months for one of the orders. I threw money out the window and illusions.

Accidentally (my mistake) I had paid the product 4 times, more often I asked if I could get the money of the extra three times back (had overpaid about 80 euros). I never saw the money. By the way, the product also came quite late.

I HAVE CLAIMED ON SEVERAL OCCASIONS WITH MULTIPLE MAILINGS. The delivery is wrong, they arrived in 1:72 scale and I ordered 1:48 scale. Please solve it as soon as possible. It was for my son's birthday and I have not been able to finish the model and give him his surprise.

Very late delivery and model ordered and paid for missing = Curtiss P 40 M

I placed the order on 01/29/2021 and it consisted of this item along with two others, which they did have in stock. After more than 15 days, I requested the shipment and they explained to me over the phone that the P-38 armament item would not be received from the supplier until March. I then demanded that they send me the other two, and you proceeded to divide the initial order into two parts. I finally completed receipt of the order a few days ago, almost two months after the initial order. Very poor communication and transparency on your part. I am sorry for this.

Hello, You sent me an order placed at the beginning of December when we had agreed that I would benefit from a credit note since you had been unable to supply it to me due to a stock shortage! And then, months later, you sent it to me, but since Christmas, I had found it elsewhere! You sent it to me without asking my opinion and using my credit note... Sincerely

Products take considerable time to arrive. Still awaiting 2 planes yet to arrive from 4 weeks ago.

My negative review relates only peripherally to the item I purchased. Unfortunately, however, the same came to me very damaged and missing some parts due to the Postal Carrier's mishandling of the packaging. I still preferred to repair the item instead of sending them back to the Sender. I thus took the opportunity to correct several inconsistencies and deficiencies in the model regardless of the damage done by the Carrier's carelessness. Obviously, I am not satisfied. But with the modifications I made and the repairs of the damage, I was able to donate the model to my grandson who appreciated it. The boy is 11 years old and certainly has no modeling pretensions. The delivery time was very long, too long, even considering the current situation, I think.

It is noted an Audi R8 in my order, also noted in the package sent but it is not in the package!

Despite the name 1001 Hobbies.co.uk, this is a French company. You think that you are buying from the UK and their site doesn't clarify that you are importing and subject to import charges. Any complaints are ignored and you no longer exist once they have been paid. I will never use them again. 0/10.

From a kit of over € 30,- , I do not expect one so simple that I finished it within 2 hours!

you get no feed back takes muchtselang for the shipping you pay . warranty ho but very fine thank you jupie the poepie not good !!!!!!!!!!!

Commande NGCVGOJO0 : plus qu'un mois pour livrer, l' un des articles pas livré avec un voucher dont je ne sais pas qoi faire : tout simplement ridicule !!!

Had to wait way too long for the products. Initially the order did not come through to him while it was paid for. Had to look up all the products myself because they knew nothing about it. Poor communication. Had to send photos and write-ups several times. Sent everything and still did not receive what I had asked for. And this again took a very long time. Unfortunately too late for my son's birthday. I will not order here again.

Ordered and paid item Dragon Apollo 17 1/72 suddenly unavailable and available. Need time to notice this and get refund.

Lousy service, 3 months to receive the order and no help from your side.

3 months for delivery without explanation , no message

More than half of the order was unavailable, and the notification period was far too long. What's more, some of the items available and therefore delivered were directly linked to the unavailable part of the order: I wouldn't have ordered them if I'd known the rest would be unavailable. Benefiting from a credit note, I placed another order, only the payment was additional to the credit note, and I had to pay additional delivery charges. The unavailability procedure clearly needs to be reviewed. On the other hand, the quality of the articles and packaging remains impeccable.

Excessive delays in delivery

The items are always of high quality, but there was an error on the order which I was unable to resolve, as my numerous phone calls were never answered and my e-mail went unanswered... I've often ordered from you with great satisfaction, but this time it really wasn't up to scratch in terms of after-sales service.

My order was placed on January 8, and after protesting on the phone, I received what they had in stock after a month (they were missing two products and therefore didn't ship anything). Since then, I haven't heard from them. I'm going to demand a refund for both items.

They have sent me something totally different from what I had bought, I am very unhappy with the store. I do not recommend it at all, now I have to wait for my money back, I hope there will be no problems....

not satisfied because the decal board is missing.

Product received perfect but I had problems. Purchase made on Feb. 24. March 1 I ask with an email when the package would leave response 3/5 working days. The 4 phone for info.they explain to me that they had to rewrap my product. 9marzo the package starts tracking estimated arrival on 13marzo. 17 the package arrives. 21gg. to receive my purchase. Communication seller poor. Communication carrier bad even after gg.13 March continued to estimate the 'arrival of the package on 13marzo

Window display arrived broken, and no response to my complaint

Motor out of order after 10 uses...

Since you ask so insistently, I'll give my opinion.... Good order. But when I unpacked it, the tires of a vehicle were missing. I sent 3 emails to ask how this could be fixed. No, absolutely no reply! Since then, I've found the parts in the packaging, but I still have a bad impression. Another site selling models is much closer to its customers...

Shipping time not respected at all. (And therefore parcel delivered late) No return from customer service for the tracking of my parcel. Products ordered faithful to those in the shops.

Nothing to say about the shipping, but the box arrived completely ruined, packaging too shallow

I had a very hard time digesting the delivery charges, I ordered at the same time on other sites in mainland France - on Ebay by colissimo: 9.80 € - a site you know but which I won't name: 15.90 € (by colissimo) - In Japan: 10.00 $ - with you: 52.21 € Find the error

I don't recommend this paint, it's a disaster, the paint is like modelling clay, I really don't recommend it, I'd like a refund or an exchange, I won't buy this brand again.

Orders made on the basis of available stock and supposedly in stock only arrive once received at 1001....... 3 months delay and no information. The prices are out of the ordinary, it's really a steal compared to other suppliers who also keep their promises, delivery within 3 working days ....
For me it's over, you've forgotten me. I've placed several orders, each time with problems.

I returned tires for a model car because the diameter was wrong and I'm still waiting for a refund. I haven't heard from the site since I returned the merchandise.

LAME...2 MONTHS FOR A DECAL SHEET... 2 ORDERS IN 10 YEARS...THERE WON'T BE ANOTHER ONE !!!

Execrable delivery times, average packaging.

You made a mistake in my order. It can happen. I've called several times to finally get the product I ordered (white paint, not cleaner) and, ..... NO follow-up. I'm still waiting If that's not contempt for the customer, what is? ........ But, duly noted.