Customer reviews of 1001hobbies

I had ordered the skoda r5 1/18 th but I did not see that at the time of validating it was the 1/45 put instead....

Very long delivery and broken parts on arrival, it was a gift so even more disappointed.

Very expensive and slow delivery

Placed an order on the UK site wrongly assuming the product would be shipped from the UK. Unfortunately this was not the case, large importation bill from hmrc. 1001 models didn't inform me the item was coming from abroad and on contact with them after didn't care. As long as they've got your money they're not interested in customer service!

They only publish reviews with 4 or 5 stars. Customer service does not respond to emails. The phone is not answered. I think this store needs to improve these aspects because there are other places on the Internet where to buy.

Good navigation. But little product information. Arrived a 1/72 scale plane in vacuform, very low quality; if there were any other indication I certainly wouldn't take it. . Very slow delivery--too much waiting time.

Hello, I am still waiting for a call back, this is not serious.

Unfortunately the delivery was incomplete. Only two of the 3 items ordered were delivered. There was neither an explanation nor any contact.
Sad!

Unacceptable delivery delays! First order never received.... second shipment received after long wait (almost two months).

I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply

Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.

Much too long waiting times for the order have been waiting for the 2nd order since December

Some poor assholes

I sent an email because I am dissatisfied with the delivery, but so far no response. No Dutch construction description. No good explanation of the contents. bundles of laths but no explanation of what they are for.

Apparently a French webshop, well hidden as a Dutch one. Brushes arrived somewhat damaged, and I was missing a jar of paint. I won't be ordering here again anytime soon....

Incredibly long delivery time.

Far too long delivery time and insufficient communication about it

I had ordered a puzzle and never received it

bonjours je ne pouvais pas savoir que le puzzle étais si petit pour un 1500je suis déÃ

It has not been delivered what I have bought besides very bad response from the page and when I make the return of the product they leave me waiting very bad the page leaves much to des

The products are OK but with a total value of Euros 21.22 the shipping costs of Euros 16.99 are horrendously high and border on theft. You have just lost a customer!

fast and reliable

No parcel in my mailbox despite e-mail notification from collissimo

I still haven't received my order. I can't contact the seller.

Very slow delivery

an item is missing from my order and I'm told there's nothing they can do because it's noted on the BL

wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.

wel besteld maar geen levering????? Na op 21-01-2021 een bestelling te hebben geplaatst van drie objecten bleken er twee op voorraad en één moest worden besteld. Het zou ongeveer 5 weken duren voordat ik het in huis zou hebben. Na een week of vier nog geen enkele beweging te hebben gezien heb ik gemaild met de vraag hoe de situatie er voor stond. Tijdens dit contact gaf men aan dat ivm een nabestelling het nog wel vier tot zes weken kon duren. Ondertussen bleef het angstvallig stil. Nadat ik onlangs weer contact heb gezocht, was het antwoord dat ivm de nabestelling vanuit een Britse leverancier en de problematiek rondom Brexit de bestelling nog wel vier tot zes weken op zich kon wachten. Ondertussen zag ik dat er nu ineens twee artikelen niet op voorraad waren. Levering is belabberd, blijven de leveringstermijn maar aanpassen, zelfs als er staat dat iets op voorraad is blijkt een aantal weken later dat er geen voorraad meer is. Ik heb via de mail de bestelling gecanceld en ga het wel bij iemand bestellen die gewoon kan leveren. Nu hopen dat de annulering niet vier tot zes weken gaat duren.

Always wait 3 weeks before I receive my order

I have not received the goods as yet

Your answer doesn't solve the problem. I paid for a product I didn't receive, and I'm in possession of a product I have no use for! It's about time you showed some concern for your customers, who are your bread and butter, and took responsibility for your mistakes. What contempt for the customer! It's a shame

The relay point that you indicated to me is going to close in a fortnight and I don't know why all the parcels were sent back. I had to indicate a new relay point myself, so time was wasted for nothing.

VERY POOR QUALITY POSTAGE ITEM WAS SENT BACK AND SENT TO ME AGAIN

It has been 2 months since my transfer for model purchase. Give me the money back or send me another model or a shopping voucher. Put like this you are doing a legally punishable theft. since I am not the only one being scammed we can all make a complaint together.

I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!

Everthing's fine

I paid $45 for express 2-3 days... I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!

Bonjour aucune information sur ma commande passer le 28 février 2021 aucun suivi de colis car numéro de commande non valide bref c'est plus pour enfants 1 er âge que du modélismes pour con

I paid $45 for express 2-3 days… I paid $45 for express 2-3 days shipping. It has been 2 weeks and still no package!

And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It’s working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.