1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
And the dreadful customer service continues... On 6th February I posted a 1 out of 5 star rating for dreadful customer service. I was contacted two days later saying that I would receive a refund for my shipping costs and that this would be complete within 14 working days. It's working day 19 and guess what? Yep, no refund, even after chasing them again. Seriously - how **bad** can customer service get?! If I could give a rating of less than one, I would.
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Response from 1001hobbies
Hello Martin, Thank you for your feedback. We sincerely apologize. Our customer service department will contact you to rectify this error. Thank you for your patience. Yours sincerely, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2021
in spite of a fast delivery and in conformity with my order the quality of the details of the figurines (white plastic) is mediocre. I already ordered figurines approximately 3 years ago and this one was of better manufacture the gray color brings out better the details of the figurines.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2021
The article received does not correspond to what was ordered.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/03/2021
Hello, Defective tracking almost a month to arrive and the cutters are not the ones in the catalog are normal cable cutters of the "Chinese". Thank you
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 04/03/2021
It took more than 20 days to arrive without prior notice that it was out of stock or any problems with the order.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 04/03/2021
It is since February 4 that I placed and paid immediately for an orderToday March 4 I still have not received the goods and there is no trace of my parceloultimo tracking on February 15.Vergognospero at least get my money back.Disappointed and never again buy from you.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/03/2021
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 03/03/2021
I received the merchandise 6 boxes of toy soldiers one box was open and emptyI immediately sent a complaint email I sent another a few days laterI am still waiting for them to respond.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/03/2021
I have not gotten my last order I have not gotten my last order. The order was for WWII US Army uniform rank insignia in 1/32 scale. The order was almost three weeks ago. Tracking information stated it had arrived in the USA
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Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/03/2021
I still have not received my order. It was shipped much later than the estimated delivery date (it was estimated to arrive the week of February 17 and they did not ship until the 25th) without anyone contacting me to warn me that there would be delays (the first news I had about the order was that it was deposited at the post office to be shipped on the 25th). On other platforms I have always been warned if there could be any delay or other type of incident but in this case nothing. I will never buy anything through this platform again.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/03/2021
Difficult to get a response and a refund when you want to return an item - damage - SAV not great
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 03/03/2021
The communication was under all more than dissatisfied.telephone never anyone reachable.after payment of my order I first waited forever for an email.then the goods finally arrived after 6 weeks.the goods were topdas I must saybut there are also German providers where I in the future also bestelledaran must 1001 Hobbies still work on the communication with the clientele
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/03/2021
Good sharing of information but when 1001 sends notifications of shipping that they would include what was shipped.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2021
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
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Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/03/2021
Disasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.
Response from 1001hobbies
Hello, We apologize for this incident. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Kind regards, Customer service 1001 hobbies.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 02/03/2021
I canceled and revoked my order by email on the same day as there was no option to do so online. Then I was informed that my parcel was being prepared for dispatch. I called the hotline and ended up in France. Then I thought everything was sorted. In the evening I received a message from DHL that my shipment had been announced electronically. Another email. There was no reply via Paypal either. Perhaps I can find out here whether I should refuse to accept the parcel or accept it first and then send it back (30-day right of return). Communication is a catastrophe and there have been no replies to my many emails and inquiries.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us.
Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 02/03/2021
Item requested at 26122020 and finally got another one at 01032021 Was probably not available and they didn't let us know After several mails and phone calls it still came out okay The phone in the Netherlands was served by a French clerk who doesn't speak Dutch and hangs up after a while
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2021
Deplorable delivery times !!!! Order placed on 8022021 still not delivered ...!!!! Inaccepta
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/03/2021
Is a grate store interesting things the service is excellent and the shipping fast good store five stars
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/03/2021
As of today, I have still not received the order I paid for. I'm starting to get really angry.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/03/2021
Failed to at time of placing order notify of additional costs for delivery from France. Not confirmed when I will get my refund
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/03/2021
I had no idea that i was ordering from France. It took 3 weeks to arrive and I had several mis leading emails saying I had not completed my order when I had. Should have made it clear it was not a UK delivery, I would not have ordered such small items from so far away. Products were fine when they eventually arrived
Response from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Product received unusable a request for replacement of product still in court after more than a week I have received no
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Bjr j'ai commandé le 8 février Le paiement a été débiter de mon compte Ma commande est toujours en cours de traitement depuis le 902 On me demande de contacter par mail mais 0 réponse je recommande vraiment pas se site Je suis toujours dans l'attente de la commande de plus de 70€ cela est
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/03/2021
I paid for a fast delivery It arrived almost one month later.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
I'm horrified by the praise in some of the reviews. In my case, I've had no news of my order since February 16, and I have to go through truspilot to get some semblance of a polite but unkept promise, even though I've left four messages on my account with such behavior, I don't give a damn about your future...... I don't blame you for not knowing how to deliver, but for not communicating...it's simply shameful and unworthy of a COMMERCIAL company....... To read or hear you...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
I need to be reimbursed for a previous order of 135.96 eurosI've sent you several emails and no reply, and we can't get you on the phone.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 28/02/2021
The delivery took far too long. In addition to the postage, we also had to pay CHF 30 for delivery.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/02/2021
The shipment took a long time and was not to follow a week and a half long waited Then it turned out on arrival that it was a miniature puzzle this was not mentioned in the order at far zooming in on the picture I could have seen it very unfortunate
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2021
Not satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2021
Pk there are no 4000 pieces puzzles available ????
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 27/02/2021
First delivery 3 glass containers in a bubble envelope...one broken and leaking. Purchase price refunded plus 5€. Second order one item not delivered but wrong product. German language site suggests that delivery comes from Germany (my personal perception) but comes from France and takes too long in my opinion. You are asked if you want to be contacted about the complaint, you say NO and are contacted anyway. One star is far too much in my opinion. Not recommended!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2021
Extremely disappointed! I do not recommend this seller. The mock-ups were OK, but there was a 20-day delay with no information. I had to call again to finally learn that 1 can of paint was missing at 2 € which stopped an order of more than 250 €. In 3 weeks, no one was able to contact me to find a replacement! The icing on the cake was that some paints dried in their mini bottles. Not much from Pro!!! The good thing is that I looked elsewhere and found the same products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2021
Hello Very disappointed a late shipment order of February 12 received on 25 no exchange to explain this delay to customers. Difficult to reach you after several attempts we were greeted by a very unpleasant person we just ask if our order was going to be sent. Parcel finally arrived the box containing the model + just a turn over bubble wrap without cardboard without protection box fold inside with broken parts. What can I say without being vulgar? You don't give a damn about people's heads. I won't be buying from your site again, and I'll give you a nice ad on the
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2021
Delivery not in accordance with order. Anomaly reported and no reaction
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2021
Second order and second opinion: Significantly worse An error in the order delivered (not the right product ordered) I reported upon receipt. And....... Nothing! No reaction or comment from you. Surprising and abnormal Patrice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2021
unfortunately i have had two negative experiences with this store. the first with raf field huts, one of which arrived very damaged. the second very recently with a small russian ww2 fighter in the box of which there is no decal board. i am a gold buyer on ebay and therefore not a bad lay but bad luck has struck twice at the same place.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/02/2021
I paid right away Now many and many weeks later still nothing inside I did get a message weeks ago that I paid and a moment later a message that it was on its way And that was it Money lost and no product Was a present too for my son
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2021
No communication. Non-existent sales departmentdoesn't answer the phonedoesn't answer emails.maybe Covid hinders order management but answering emails or the phone doesn't get Covid caught.what do I have to do for you to react I was all happy to have found a nice French site I'm terribly disappointed G
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 25/02/2021
Package still has not arrived ??
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