Customer reviews of 1001hobbies

Havn't recieved any orders yet Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.

The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site

Havn't recieved any orders yet Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.

Extremely short delivery times

The shipping cost are too expensive The shipping cost are too expensive, I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet, today I tried to contact the UK number phone number but the telephone seems to be out of service,definitely I won't to purchase anymore from this site

I have received emails about my order in English French and Dutch That in itself is not a problem but I can imagine that this may be problematic for other customers who do not speak their languages as well Thank you for your reaction to my review perhaps I will get my original message across if I respond in English To be clear I do not have any issue with my order being delayed I understand that considering the current situation with Covid Brexit and the weather a delay was inevitable My 'issue' is more like a suggestion: I received several correspondence items regarding my order in several different languages: Dutch English and French That in itself is not a problem (at least to me) but I'd like to point out that this may be a problem to people who are less comfortable with languages and that handling correspondence like this may come across as less reliable

The shipping cost are too expensive I paid 14 pounds for a model that I purchased on 11th February and isn't arrived yet today I tried to contact the UK number phone number but the telephone seems to be out of servicedefinitely I won't to purchase anymore from this site

Havn't recieved any orders yet. Tracking shows last update 02-07-21 .packages in USA but still in transit.

items delivered safe and sound

Thank you for your reply. Does this mean that you will cancel the order and refund my payment? My parcel has been sent to me, but was then returned back to 1001 Modelkits because the paperwork wasn't correct. I have no idea what has happened to it now - I have emailed them twice but have had no reply. This is very poor service and is a big disappointment. It was my first order from them and I doubt if I will order again. The complete lack of communication, apart from automatic messages such as this request to rate them, is the biggest problem. I just want my order to be delivered!

I have still to receive my purchases, I was advised delivery would be on 5th February but that did not happen. I was then advised it would very soon but still waiting for delivery to take place. No further correspondence from seller. Still waiting for delivery.

Book ordered (Codex Space Marines) arrived with one corner damaged because it wasn't packed well enough. Only 2 sheets of craft paper in a cardboard box for protection, how could it be so? We need to be more vigilant when it comes to shipping items that are not properly packed.

I paid 799€ for delivery (using Mondial Relay) for a figurine that looks like a miniature ... All for 25€ ... I wouldn't recommend this

Delivery and price were very good only the article was busy what I have also confirmed with a photo with you. After a short e-mail traffic but then no further answers from you

Helaas na ruim 3 weken nog niks ontvangen Ik heb op 23 januari een bestelling gedaan en betaald. Ongeveer 2 weken geeft de track and trace aan dat het pakket moet worden opgehaald door de bezorgdienst. Dit gebeurt maar niet. Twee keer gemaild en de toezegging gedaan door 1001hobbies dat het snel op de post zou gaan. Helaas nog geen resultaat. Ik hoop dat deze review 1001hobbies tot actie aanzet. ik hoop dat jullie dit bericht serieus nemen. Ik heb gelijk betaald. Nu moeten jullie mijn bestelling snel op de post doen. Mochten jullie willen reageren? Doe dat dan maar in het Frans. Dan kunnen jullie wellicht beter uitleggen waarom het zo lang duurt!

Ordered 10 days ago and still nothing... Not even tracking activated yet. OK, there's covid and therefore longer delivery times, but the delivery costs aren't going down. Thank you for requesting an evaluation when I still have nothing.

Neighboring countries and it takes 12 days to ship my order !!! we are in a difficult period (covid) ok but you are the only country that takes a lot of time to ship I have another order in progress how long will it take ???

Helaas na ruim 3 weken nog niks ontvangen Ik heb op 23 januari een bestelling gedaan en betaald. Ongeveer 2 weken geeft de track and trace aan dat het pakket moet worden opgehaald door de bezorgdienst. Dit gebeurt maar niet. Twee keer gemaild en de toezegging gedaan door 1001hobbies dat het snel op de post zou gaan. Helaas nog geen resultaat. Ik hoop dat deze review 1001hobbies tot actie aanzet. ik hoop dat jullie dit bericht serieus nemen. Ik heb gelijk betaald. Nu moeten jullie mijn bestelling snel op de post doen. Mochten jullie willen reageren? Doe dat dan maar in het Frans. Dan kunnen jullie wellicht beter uitleggen waarom het zo lang duurt!

The item is no longer available on the 4th day after confirmed receipt of payment. A replacement or voucher is offered. I only need this particular item and have declared my withdrawal from the purchase contract. Since 1001 modellbau cannot fulfill their part of the contract according to their mail, I expect the full amount already paid including shipping costs back.

Not truthful about inventory? When I ordered the product it was stated it was in stock, two weeks later I received notification the product was shipped - I have still not received the product. Their are either very disorganized or not truthful about their inventory. My order was two masking sets that would fit into an envelope and their shipping fees where extremely high. I wanted the product so I moved forward. Other vendors had the same product, lower cost and lower shipping but were truthful about delivery time (that would be sooner than this experience). Next time, I will go with the other vendors. Update - Feb 21, 2021 and still have not received the product - ordered Jan 31, 2021 Update: Feb 26, 2021 Received the package. It is an Eduard masking kit. They do say that on their site, but I missed that..my fault. I have ordered from Eduard direct in the past, about the same price but far lower shipping cost and delivery was much faster.

12 days to process the order then postage time also. Not acceptable. I thought I was buying from a Spanish company but it is in France. I looked for a Spanish company to speed up postage and after the order was placed I find it is France which is not a problem but 12 days to process the order!!!! Cheaper and quicker postage to buy from UK supplier. Not happy.

Not truthful about inventory? When I ordered the product it was stated it was in stock, two weeks later I received notification the product was shipped - I have still not received the product. Their are either very disorganized or not truthful about their inventory. My order was two masking sets that would fit into an envelope and their shipping fees where extremely high. I wanted the product so I moved forward. Other vendors had the same product, lower cost and lower shipping but were truthful about delivery time (that would be sooner than this experience). Next time, I will go with the other vendors. Update - Feb 21, 2021 and still have not received the product - ordered Jan 31, 2021 Update: Feb 26, 2021 Received the package. It is an Eduard masking kit. They do say that on their site, but I missed that..my fault. I have ordered from Eduard direct in the past, about the same price but far lower shipping cost and delivery was much faster.

10 euros for shipping and the figurine arrived all broken. Congratulations

Impossible apparently to be refunded ... accu lipo on helicopter to 49 euro not charge never served disappointed with the service ended with them pou

Very bad experience. The order arrived on December 21 and was not what we expected so we requested a refund on December 27 and sent the package. The transport company informed us that the package had been received by 1001 maquetas and after seeing that the 15 days for the refund had passed we wrote to them to find out why they had not contacted us and had not made the refund of the amount 7995€. It is a scam we have been robbed and after writing several emails no one has contacted us.

Correct order but the shipment of a padded A5 envelope could have been sent by registered mail. Delivery by Mondial Relais is a disaster. Delivery time too long and unprofessional service.

SCAM They claim to have never received my payment, even though all the information was correct and my bank confirmed that I sent the payment. They spam mails that I say ""it appears we haven't received your payment"" and when you try to solve the issue they just stall. DO NOT BUY FROM THEM!

Delivery time FAR TOO LONG! With a .co.uk website and a UK contact number, assumed it was a UK based company as nothing to give true location obvious on website. MISTAKE. Ordered two in-stock items on 23rd December and received 9th February. Far too late to be of any use and ignored all my polite requests to cancel order and refund. Accept Brexit excuse but expected delivery delays should be made much more obvious at time of order. Covid is not acceptable as every other supplier is managing perfectly well. Will not trouble them with my business again.

SCAM They claim to have never received my payment, even though all the information was correct and my bank confirmed that I sent the payment. They spam mails that I say ""it appears we haven't received your payment"" and when you try to solve the issue they just stall. DO NOT BUY FROM THEM!

Very long preparation time. Order placed on the 5th and not yet prepared on the 10th. I think this will be my last order.

Delivery time FAR TOO LONG! with a .co.uk website and a UK contact number, assumed it was a UK based company as nothing to give true location obvious on website. Ordered two in-stock items on 23rd December and received 9th February. Far too late to be of any use and ignored all my polite requests to cancel order and refund. Accept Brexit excuse but expected delivery delays should be made much more obvious at time of order. Covid is not acceptable as every other supplier is managing perfectly well. Will not trouble them with my business again.

Not worth buying. Not worth buying.

Took 2 months and multiple complaints to get item Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.

The order arrived two months late, it is true that what I expected arrived and it was in good condition, but I don't think I will buy again with such long delivery times.

I was asked to review my experience before receipt of goods.... mah! Anyway I describe my experience (still unfinished): January 17 order sent from 1001 but never arrived at destination.... second order from 3001 .... merged with the first one (probably the goods returned to the sender) the two orders were merged but as of today (February 8) still not shipped. One does not expect Amazon's punctuality and speed but some more info and above all avoid sending messages ""goods to destination"" when you still do not know where it is. I hope this only happened to me.... I remain waiting. Update Feb 22: Order still not shipped

Took 2 months and multiple complaints to get item Placed an order in mid-December, money debited from card, by mid-January nothing had arrived. Sent several complaints via email and their Facebook page. Eventually the item was sent in early February.

Package not received at this time

Very good webshop from France. Nice prices and pretty fast delivery from France to Holland

Fijne website met ruime keuze uit diverse modellen. AANRADER.

Not worth buying. Not worth buying.