Customer reviews of 1001hobbies

Massive delivery delay (10 weeks) Missing communication Delivery only occurred after activation of buyer protection

The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!

delay much too long..... Order - received on 13/2

order is taking a long time

They are scammers. It has been more than 7 months since I placed my order and after months I receive an email saying that my order is on its way and then that I have not been home. According to them, they have sent it twice and no one has come here. I requested a refund and nothing.

Delivery much too long

Two months of waiting is too long, moreover it was not the model I wanted, I had to change for reasons I have already mentioned. I am really very disappointed. I don't know if I will ever place an order with 1001 hobbies again.

I sent you an email of dissatisfaction and I just received your non-delivery questionnaire.

Hello, following the partially received order, I am disappointed with the customer service. I can understand that a reorganization is underway for several weeks, but please try to provide a response within 7 days, especially when it concerns an issue of usage of a voucher or partner code. And regarding the fact that there is no minimum commercial gesture on shipping costs when a delivery cannot be honored for a product that was available at the time of purchase and later went out of stock. You will understand my words as any merchant would. I hope to receive a response in the coming days. Best regards.

Everything arrived as per the order but after almost a month and without any explanation for the delay, despite the various requests for updates that I sent. A delay is certainly understandable, not responding to reports, no.

Order shipped with a week delay, error in the products and no response from customer service.

Bad product delivered! Support worthless, cannot be reached by phone so you have to request online support via ticket. Then you hear nothing more! Waiting for 2 weeks...

I paid $50 for a scale model kit and received an $8 bottle of weathering pigment instead. Sloppy inventory management.

Do not order from this site, customer service non-existent, I have been waiting for almost a year for orders that were available at the time of the order.

zero communication !! I received my package with the wrong parts and after several attempts to claim, no response, it seems there is no one !!

Finally received the ordered paint, however, everything was supposed to be in stock and I had to wait over three weeks for the delivery.

it couldn't have been a bigger disaster! on december the 5th i ordered two toys for christmas. after i got the information that currently they were not available, i canceled the order on december 15th, asking for my money back. i wrote several e-mails over the following weeks, all of them were completely ignored. the credit card company managed to get my money back. and suddenly in february, 1001 hobbies sent me the toys, as if nothing had happened. i didn't accept the package. it is on its way back now. so customer service at 1001 hobbies isn't just bad, it simply does not exist. i highly recommend not buying from them.

This companies customer service is an absolute joke. They couldn't accurately track the packed and took forever for the package to arrive. Stay away from them.

Too long shipping time, a shipment was missing a windshield I sent an email and didn't even get a response I find that quite rude!!!

I only received part of the order, but the order appears to be fully fulfilled. I have repeatedly tried to contact customer service but after 15 days I still have not received any feedback. Terrible experience.

Incomplete order arrived very late despite the indication of products in stock. One of the Raphael brushes was replaced by a cheap version... I will not return to this.

It took too long, almost a month and a half.

Ordering something from a webshop and having to wait nearly A MONTH is not a positive experience, especially when the phone and email are blocked. Not open to a next order.

Really not professional. Very bad experience, in short, I do not recommend.

No, I had to wait longer than planned, and on top of that, the processing of my product was not good.

Worst experience of my life! Many emails sent cancelling order no response for weeks. Ignoring my request to cancel and sending out anyway! I refused delivery.....no refund as yet....and expect I won't get one!

I had problems with the shipping, some products did not arrive. I wrote to customer service but never received a response. Terrible experience, I will never buy from them again!

Simple, Big semi-pro thieves or individuals who respond, efficiency and customer satisfaction are not their problem. My community and I will not order anything from them anymore. Avoid at 2000%. They are just waiting for your poor euros.

I received a product that was not the desired one, I have discounted it and I still have not received the refund.

I ordered 2 of the same Figure and I only recieved 1 of my 2 Orders/Figures.

Too long wait for a product that was not in stock

Order has still not arrived

The paint I ordered was missing. I think it was surely an oversight given the very small size of the item. Too bad

Request for assistance about a month ago and I have not yet received a response.

The package has not arrived

The order took 2 months to arrive. I am not satisfied at all

Lack of communication regarding order tracking, very long waiting time and not very accommodating when pre-orders are not available as expected.

I arrive more than a month late

I am absolutely dissatisfied. I have already filed a complaint on your site - which went unanswered, so I will reiterate the points: 1) I ordered two boxes: an Airfix Mustang P51D 1:24 and a 'Male' MKI tank - I only received the Mustang 2) The box of the Mustang is in poor condition - crushed - but it is impossible here to send you the photos attached to my complaint again. (I can resend them to you!) My rating is actually ZERO stars, given not only your lamentable service but also your complete lack of responsiveness - receiving a request for feedback even before any reaction to my complaint made just an hour after receiving the package is ridiculous. I am eagerly awaiting a response from you.

The item I ordered was a Christmas gift. It arrived last week, while the website stated that the item was available. Only after ordering and payment was it reported that the item would be delivered later. Thus, I had no Christmas gift...