Customer reviews of 1001hobbies

I am aware of the complications of the... I am aware of the complications of the holidays & Covid that may affect shipping ... but my order from Dec 10th has not arrived yet as of today (Dec 31st). Therefore until my order arrives it is impossible to give a positive review.

Overall disappointed. The order scheduled for delivery by December 21st finally arrived on December 29th...a shame for a Christmas present! The parcel ready to be dispatched from the logistics platform was blocked for 5 days without any explanation from the company I contacted by phone. What's more, 2 of the items advertised as being in stock on the site were found to be awaiting restocking at the time of confirmation...to encourage the customer to order (?) whereas other sales sites clearly indicated that the products were not available for 46 days. It's clumsy, even misleading. In my opinion, you can only give a bad brand image, and this encourages mistrust... disappointing for a site that claims to be of high quality and, what's more, French.

Delivery times not respected and minimalist packaging. Too bad, because the site is supe

10 euros for delivery in 72 h... It's been more than 10 days and still nothing. I'm deleting this site from my favorites

Don't waste your money, chances are you won't ever receive purchased items Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don't waste your time or money , they are awful.

Paid extra $25 for expedited shipping. Has been two weeks since purchase still no item that was paid and ordered. This company is garbage responds in French and takes way too long to respond on inquires. Don�t waste your time or money they are awful.

I still haven't received the comma

Bought wooden puzzle on 1712 with guaranteed delivery for 2412 Maxi and therefore the assurance of having a gift for Christmas for my son. Delivered by parcel relay on..2812. So no gift for Christmas. Battle to get someone on the phone ( 2312 ) only to tell me that it's not their fault it's Chronopost. Insisting that it should normally be delivered on time, I wait in vain. The saddest thing, on top of the fact that my son didn't get his present, is that they charge you a delivery guarantee surcharge of nearly 15€ for nothing and with no refund. ""sorry"" IT. The human side and understanding would have been a plus by refunding unnecessary costs. Or a voice to say sorry...to no avail and this since

Their mock-up description page was wrong and after complaint no plan to correct it is announced as to trap subsequent customers. And the claims management is unclear and not explicit, looking like an additional scam.

Not happy I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.

Don’t waste your money, chances are you won’t ever receive purchased items Paid extra $25 for expedited shipping. Has been two weeks since purchase, still no item that was paid and ordered. This company is garbage , responds in French , and takes way too long to respond on inquires. Don’t waste your time or money , they are awful.

Not happy I booked a product well before Christmas..7.12.20. It was in stock! I then received an email about to be delivered with tracking not available for 48 hours on 18.12.20which never got beyond expecting..then suddenly after Christmas another email saying was delivered 29th December. Will never use this company again. Very very disappointed. All communications, when I could get them in French.

You sent me the wrong order You sent me the wrong order

Still waiting I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn’t understand it. It is December 29th and I still haven’t received the model. My uncle also Ordered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. This Was the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don’t even know if it’s still coming or if I lost my money. I choose your company because of all the good reviews.

I have not received my items I have not received my items, nor have I received any indication that I will. Update: They did not bother reading my name, and they sent me an additional email asking to complete my order for which I already paid.

You sent me the wrong order You sent me the wrong order

Still waiting I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn't understand it. It is December 29th and I still haven't received the model. My uncle also Ordered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. This Was the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don't even know if it's still coming or if I lost my money. I choose your company because of all the good reviews.

I have not received my items I have not received my items, nor have I received any indication that I will. Update: They did not bother reading my name, and they sent me an additional email asking to complete my order for which I already paid.

Order placed on 1312. On the 14th they send an email ""your order is ready"" On the 17th they send the same email (but one item is still missing) on the 22nd ""your order will be shipped shortly"" on the 23rd ""it has been shipped"" as of today 2912 the tracking code does not show up in the database. I prefer less information but correct and true.

I have been waiting for an order--paid in advance of course--since October 15 when I ordered and paid for it. It has NEVER arrived and it seems impossible to contact the store either by email or using the various forms here on the site. I receive no response whatsoever. Very unsatisfactory.

Low-end product

Unacceptable delivery time product marked in stock received 3 weeks later t

Christmas has come and gone, but not my coli

Todavía no he recibido el pedido

Delays too long and not respected. Order made with express delivery at 20€ for reception before the holidays still not received and surprise spoiled. T

No information on the availability of the order then 0 news for 10 days before receiving an email telling us that the product is ordered from a supplier.

I haven���t even received it yet and I���m being asked to write a review! Ordered some Jaws notepads weeks ago as an Xmas present and still not turned up. Have since read really bad reviews - wish I���d se

I still have not received my order. I have no idea where it is or anything.

Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

I have not yet received my package… I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.

Still haven't received package Not your fault. USPS still hasn't delivered my package. It's been almost an entire month since I ordered it and it was supposed to be delivered on December 18th.

Ordered on 4/12/20 still has not… Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!

Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst if not the worst courier companies in the world - China is better!!

I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas I inquired as to the status of the order. I got ""Thank you for your patience"" but no other information except my order is in process. It was obviously not coming in by Christmas so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were again Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France I would not have ordered it. And I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.

I placed an order for a Christmas gift that the site gave me was available with delivery by December 21. The day after payment came an email notifying me that the package was ready for shipment. After 7 days from the purchase i.e. when the product was supposed to be almost on the delivery date I was sent an email informing me that a supplier did not have a piece available to complete my order (nb: I ordered a mug the product is either in stock or it is not) and that they could not tell me when they would be able to ship my purchase. I called the customer number in imbufalance where the line would strangely drop after exactly 2 minutes of waiting. After several attempts and a threatening email, I managed to speak with a French operator who told me that the order would be delivered on the 22nd. In the meantime, they replied to the email without giving me any indication of supposed delivery time but simply asking if I wanted to cancel the order. Since by phone I was guaranteed a package for the 22nd I did not cancel. To date still no package has arrived and I am being asked for an evaluation. Very serious mistake! Here's to never again!

Far too long delivery time It said 5 days and we had to wait a month Christmas gift was just in time The article was available if you do not have the article and can not ensure that it can be sent on time then you better not put it on your site

Hello I must not be on the same site as the one in the comments I'm waiting for my order since December 15 it was for a gift impossible to reach them on the phone forced to go via Messenger but again an automatic message but nobody bothered to answer I'm really angry I can imagine the overload but the customer is warned both on the site and via the

Not at all satisfied Backhoe received broken I expect a refund considering the price It's h

I placed an order but the product turned out to be faulty. I then asked to send it back for a refund. To this day, the parcel I sent back is still defective and I still haven't seen the color of my money. This has been going on for weeks. In short, the after-sales service is catastrophic.

Invoice no.: CH241675 order no. 5QSTZDVPS ordered on 12-12-2020 : Since no news !!! ( no news good news ? ) In addition you ask me to evaluate you. Jean-Pierre BOO