Customer reviews of 1001hobbies

You need to be patient when ordering here. Exactly 2 months waiting for a game and in the meantime little or no meaningful communication. Not for me anymore.

PAYING A LOT FOR A GADGET THAT IS ONLY WORTH 5 € ON TEMU WITH FREE SHIPPING

I am still waiting for a response regarding my email about the return of my order.

The stock management of 1001hobbies is disastrous. The ordered item was indicated as "in stock and shipped within 7 days". A few days after the order, 1001hobbies informs that their supplier is awaiting restocking of the item. Ah! There is indeed deception regarding the message displayed on the site. Fortunately, the item eventually arrived... but three months later, in February. It's a shame for a Christmas gift... No chance I will place a new order through this merchant site.

Order arrived late and incomplete, for the missing part I had to wait further delay and in the end the courier instead of delivering it to my home made me go pick it up at their place, making me lose more time. To be avoided, I will never buy from this site again.

Product as described but deadlines not respected. Displaying as in stock to mean it is in stock with the supplier is misleading. Better to order directly from the supplier, it’s faster.

Received my order, all glass containers and none of them were wrapped in any sort of protective wrap. One bottle was received broken with the contents all over the inside of the package. I have written many emails trying to get in touch with someone to correct the problem. Only one correspondence and problem still not solved. Waiting to here back, it’s been a couple of weeks already

I ordered two items at the beginning of January, which were marked as "immediately available". One arrived, the second was missing from the package. In response to my inquiry, I initially received only automated replies. Later, I was informed that the missing item was suddenly not available and would be delivered months later. Additionally, there was an attempt to classify my order as a "pre-order", including a 25% cancellation fee. This does not add up for me, as the item was explicitly advertised as in stock at the time of purchase. A cancellation was only reluctantly accepted, and the refund ultimately went through PayPal. Product quality was okay, but service, transparency, and communication were unfortunately disappointing. Therefore, a maximum of 2 stars.

Extremely long delays between the order and receipt (2 months) which is not very clearly stated at the time of purchase on the site. When I made my purchase on 12/13/2025, it was mentioned that it would be shipped on 12/18/2025 but ultimately received on 02/18/2026. Package in excellent condition but really too long delays.

ERROR IN THE ORDER

Placed the order in Feb 2025. Requested a refund several week's later - no response! Order arrived FEB 2026. Ridiculous!

Absolutely disastrous...

Took over 6 months to arrive. Customer Service responded to about 1/2 of my inquiries.

1 month to receive the order, without being kept informed despite requests by email. And impossible to reach the site by phone. I will not order from you again.

They say they delivered the package to me but I haven't received anything, and on top of that I can't contact the company to claim it

Received wrong reference, I am waiting for the resolution of the problem.

Unresponsive customer service following a product error sent by them. It does not seem very serious. I am still waiting for a response to this day.

A scam!!! I ordered games for Christmas on this site. There was a delay, I didn't say anything at first, but after two weeks after Christmas, I bought the games elsewhere and wrote to cancel my order. I received no response. TWO MONTHS LATER, I receive an email saying that my order has been shipped! I wrote another email telling them that, given the delay, I wanted to cancel this order and request a refund. Still no response and the package is still waiting for me at the pickup point. I am not going to pick it up and I really hope to be refunded!!!

1 month of waiting to be delivered without being warned in advance, not satisfied!

Massive delivery delay (10 weeks) Missing communication Delivery only occurred after activation of buyer protection

The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!

delay much too long..... Order - received on 13/2

order is taking a long time

They are scammers. It has been more than 7 months since I placed my order and after months I receive an email saying that my order is on its way and then that I have not been home. According to them, they have sent it twice and no one has come here. I requested a refund and nothing.

Delivery much too long

Two months of waiting is too long, moreover it was not the model I wanted, I had to change for reasons I have already mentioned. I am really very disappointed. I don't know if I will ever place an order with 1001 hobbies again.

I sent you an email of dissatisfaction and I just received your non-delivery questionnaire.

Hello, following the partially received order, I am disappointed with the customer service. I can understand that a reorganization is underway for several weeks, but please try to provide a response within 7 days, especially when it concerns an issue of usage of a voucher or partner code. And regarding the fact that there is no minimum commercial gesture on shipping costs when a delivery cannot be honored for a product that was available at the time of purchase and later went out of stock. You will understand my words as any merchant would. I hope to receive a response in the coming days. Best regards.

Everything arrived as per the order but after almost a month and without any explanation for the delay, despite the various requests for updates that I sent. A delay is certainly understandable, not responding to reports, no.

Order shipped with a week delay, error in the products and no response from customer service.

Bad product delivered! Support worthless, cannot be reached by phone so you have to request online support via ticket. Then you hear nothing more! Waiting for 2 weeks...

I paid $50 for a scale model kit and received an $8 bottle of weathering pigment instead. Sloppy inventory management.

Do not order from this site, customer service non-existent, I have been waiting for almost a year for orders that were available at the time of the order.

zero communication !! I received my package with the wrong parts and after several attempts to claim, no response, it seems there is no one !!

Finally received the ordered paint, however, everything was supposed to be in stock and I had to wait over three weeks for the delivery.

it couldn't have been a bigger disaster! on december the 5th i ordered two toys for christmas. after i got the information that currently they were not available, i canceled the order on december 15th, asking for my money back. i wrote several e-mails over the following weeks, all of them were completely ignored. the credit card company managed to get my money back. and suddenly in february, 1001 hobbies sent me the toys, as if nothing had happened. i didn't accept the package. it is on its way back now. so customer service at 1001 hobbies isn't just bad, it simply does not exist. i highly recommend not buying from them.

This companies customer service is an absolute joke. They couldn't accurately track the packed and took forever for the package to arrive. Stay away from them.

Too long shipping time, a shipment was missing a windshield I sent an email and didn't even get a response I find that quite rude!!!

I only received part of the order, but the order appears to be fully fulfilled. I have repeatedly tried to contact customer service but after 15 days I still have not received any feedback. Terrible experience.

Incomplete order arrived very late despite the indication of products in stock. One of the Raphael brushes was replaced by a cheap version... I will not return to this.