Customer reviews of 1001hobbies

always satisfied with them

Hello I bought 2 tubes of glue and one of them leaked in the packaging. I got my hands full of it and as a result the tube has been cut open. However, I have to pay another 6.99 euros and the site doesn't allow me to order only the glue with the 5 euro voucher. So it doesn't solve my glue problem.

4 weeks delivery time for stock items (at least as stated when ordering), postage fees that make your skin crawl and catastrophic packaging: the items (including glass) thrown into a bubble envelope, a hole cut in the envelope for the items that are too big and off to the post office. Once and never again!!! Definitely not recommended!!!

Relatively slow service when sending orders. And poor after-sales service - I'm still waiting for missing parts from a previous order...

I still have not received anything I really collect a lot And for the first time through you I'm afraid I lost everything Yours sincerely Joeri Vink

Excellent shopping experience.

Dear ones Although according to your offers international shipping over 69 euro is free, I was charged 1099 euro for my order of 13-08-2020. Therefore I am forced to place my future orders with other suppliers With kind regards Frans Denys

Order did not arrive at my address and not even reimbursed

The selection and prices are very good. The order arrived quickly and in good condition. Will order from 1001 Modelkits again and recommend them to others.

Attention is to Fly

Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems returns complaints and the like there is no email mentioned on the site. Shachar Ardi

customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi

customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi

Model box was shipped without a packing... Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper's comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.

Model box was shipped without a packing box so when it arrived the model box was damaged. This was meant to be a gift and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper�s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.

An Outstanding molded kit great detail. 1001 Modelkits was great to deal with throughout the entire purchase process and give consistent updates on your purchase....Will purchase with them again!

Model box was shipped without a packing… Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper’s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.

This isn't the first time I've ordered, but now I'm told I've received my parcel in my letterbox. I haven't received anything. I've sent emails but nothing from them. I'm a bit

I ordered pots of paint for my model but my order was incomplete, some pots were missing.

Unfortunately the parcel I received was incomplete. Although the parcel arrived on time and in very good condition, it should have included a white spray (CORAX WHITE SPRAY (GLOBAL)). The white spray was missing from the parcel, which is why I only put 25 Ã

Order placed on 38 still not received 268. Delivery expected in 5 to 7 days, no news of delay or forecast for delivery date. First and last order at 1001 Hobbi

bonjour a ce jour toujour pas recu mon produit commander le 11 août

I ordered in early June. A month later they sent me the wrong parcel. They would not send the correct order until this wrong parcel was returned. Many many e-mails later, most of which were not answered, I finally received my order in the middle of August.

I was disapppointed frankly. Covid problems and postage difficulties I understand. I ordered three products and heard nothing for two months, then I heard one was unavailable (I was surprised to see it advertised frankly). The other two would come and I would be credited with the balance, not refunded. OK I found something else, had to repay the postage, OK. Came quickly. But the third product is still advertised, despite repeated e mails from me. If I click on it, it goes into my basket (three times now). I even get reminders that it is there in my basket (even if not in store) and I have not paid. This is my only real issue here. Thanks for your early reply. Much appreciated. The item I requested is the Dragon 1/71 M4A3 105 VVSS. I was very surprised to see it advertised as it is almost impossible to find. It does need to come off your store list, as it is still inviting payment after entering the basket. Unless it is now back in stock of course! Good luck in these hard times

Disappointed I still have not received anything.... 1 month waiting time.... it's a shame...

After having ordered 6 products which were in stock...the company after 10 days of waiting without news announces to me after I contacted them that 2 products are unavailable and that they will refund me. I receive the rest of the order and 1 product is missing. They told me that it too was unavailable and that I would be reimbursed once again. I've been waiting 11 days for my refund. I only have a credit note for the first 2 products and nothing for the 3rd. This company is not serious. At the time of my order, the products were all in stock and available. No apology or compensation from them...Given the price of the models, it's a shame. I don't recommend this site, which lacks seriousness. The 14 days are a lie. It's been 18 days and I still have no refund in sight... I've had to threaten to sue them for fraud so that they'd get back to the accounting department, which I haven't heard anything about...

i'd like to give 0 stars but i dont... i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox which is actually not possible due to the size of product!!!! After communication i am now considered a""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now.... i will just contact a lawyer to get my money back and say goodbye. As answered below i was now a cheater who pretends to be not having received the parcel. Ridiculous.

i'd like to give 0 stars but i dont... i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.

i'd like to give 0 stars but i dont… i'd like to give 0 stars but i dont have the chance. The parcel was according to 1001 Hobbies delivered in my mailbox, which is actually not possible due to the size of product!!! After communication i am now considered as ""cheater"" and refund is refused. it just about 25 euros and now what they offer is just 10 euro voucher. As a plastic model fans i could be a regular customer but now... i will just contact a lawyer to get my money back and say goodbye.

I placed my order on August 10th and I still haven't received anything.

because i still haven't received my order which dates from 1208 even though i paid a delivery charge of more than 9 euros. and this despite several reminders to your service.

never received my order

Lead times were tight on this Ratà order.

It is abnormal to charge for a colissimo that takes more than 5 days to arrive. So a bad mark for poor order management ER

Interminable order processing time and package still undelivered almost a month after ordering. Absolutely avoid

Nothing received after more than 15 days. Not honest and liars! To be banned absolutely

I am absolutely not satisfied with my purchase. VERY HATEFUL

Ordered accus lipo 1s. I received a lot of emails too. Postage for a shipment weighing just 10g with packaging at 7.99!!!! Too high. Could be delivered by recorded delivery. Delay in delivery.... Don't be surprised if you buy from an American logistics platform..... A bon ent

Goods incorrectly packaged Goods defective No invoice

I have always been satisfied with 1001 maquettes. However, with this order I received a kit in which three parts still on the cluster were melted. I wrote an email to 1001 maquettes but I didn't receive any answer from them.