Customer reviews of 1001hobbies

Een waardeloos bedrijf. Sturen de verkeerde artikelen Beloven korting bij een volgende bestelling ter compensatie en verzending zonder verzendkosten maar doen in de praktijk helemaal niets. Niet in trappen. Sla dit bedrijf over voor bestellingen er zijn tien talle betere manieren om aan modellen te komen. Niet doen dus.Beheers jezelf en koop ergens anders!

The quality of the product is pretty mediocre, especially considering its price. All the parts are made of plastic and are poorly cast and cut. The paint is not included and the size is ridiculously small! I advise you to spend your che

Een waardeloos bedrijf. Sturen de verkeerde artikelen Beloven korting bij een volgende bestelling ter compensatie en verzending zonder verzendkosten maar doen in de praktijk helemaal niets. Niet in trappen. Sla dit bedrijf over voor bestellingen er zijn tien talle betere manieren om aan modellen te komen. Niet doen dus.Beheers jezelf en koop ergens anders!

Update July 22 ""1001modellbau""-Team probably does not understand German Goods were returned and no refund was made. ->Because goods were not returned and another return bill was created. So once on July 2 a return slip and this was used for the return. Arrived on July 15 at 1001ScheißLaden Now on July 21 again a return slip with the request to return the goods. I am speechless !!!!!!!! My tip is not to order here !!!!!!!!! The store is so stupid and asks me for a rating if I have already given a negative rating. They don't understand German and I'm not sure about English. Update July 17th Goods were returned have arrived there on 15.7. On 17.7 after inquiry came the return message from 1001 the package has not yet arrived. -> Recognition super in wrong delivery and super in very slow processes this has nothing to do with COVID19. Unfortunately, one star has to be awarded here see this as a negative star. ------------------------------------------------------------ Ordered blue comp. and received black. After a very long wait, the parts were delivered Ordered components from Blackbull for an RC car color in blue. The parts arrived in black. After complaint no quick solution is focused but the supplier is contacted in this regard and time is lost further. Never again !!!!!!!!!!!!!!!!!!!!!!!! Telephone recalmation not possible. Return bill has arrived let's see when the money will be transferred back.

I ordered 3 Futaba BLS 253 servos for €106 each and received them about 2 weeks later. Unfortunately, one servo was defective right from the start, so I filed a warranty claim. After some tough e-mail correspondence, I was given a return address to which I should send the servo with a copy of the invoice. According to DHL shipment tracking, the shipment was delivered there on 23.06.2020. On 20.07. I asked when I can expect a refund or new delivery. On 21.07. Reply from 1001 Hobbies that my shipment has not arrived there. A refund will only be made once the shipment has arrived. And I simply do not believe that 1001 Hobbies does not want to have received the shipment - this shows the non-existent service concept of 1001 Hobbies. For me this is dubious! Do you really need to do that? You probably have to personally hand in a return against receipt in France to get a refund. I assume that the customer is being deliberately cheated here with warranty claims. I will definitely never buy from this company again and advise everyone not to do so. A good company shows itself when it comes to problems or service, and you can't expect anything from 1001 Hobbies. One star is still too many.

Great communication and fast delivery. Thanks!

Imagine I order 4 items (accessories since June 4, 2020) obviously already billed as usual but towers not delivered July 21. Do not order on this site a real scam!!!! Others are much better. Oh, by the way, this review will obviously not be validated because it's bad... several bad things...

1001 sucks If there was a zero rating l would use it. I ordered 2 separate decal sheets. One said ships today and the other said ships in 3-6 business days. After 14 days I contacted them and they told me one 1 item was out of stock and they advised they were looking for another supplier. I asked them to send me the one item they had and they refused. I asked them to cancel the order and issue a refund they refused stating their logistics would make that impossible. They also advised that their ""logistician""??? could not perform that function. They are as bad as the Chinese company Goutuin. They advertised and sold merchandise they didn't have and they also reused refund. In closing 1001 Hobby kits sucks and I will never do business with them again and recommend that you don't either.

Imagine I order 4 items (accessories since June 4, 2020) obviously already billed as usual but towers not delivered July 21. Do not order on this site a real scam!!!! Others are much better. Oh, by the way, this review will obviously not be validated because it's bad... several bad ones...

1001 sucks If there was a zero rating l would use it. I ordered 2 separate decal sheets. One said ships today and the other said ships in 3-6 business days. After 14 days l contacted them and they told me one 1 item was out of stock and they advised they were looking for another supplier. I asked them to send me the one item they had and they refused. I asked them to cancel the order and issue a refund they refused stating their logistics would make that impossible. They also advised that their ""logistician""??? could not perform that function. They are as bad as the Chinese company Goutuin. They advertised and sold merchandise they didn't have and they also reused refund. In closing 1001 Hobby kits sucks and I will never do business with them again and recommend that you don't either.

Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I paid extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said "instock" at time of order or I wouldn't have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was "out of stock" (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the "2nd item was out of stock". Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can't stress enough to make sure you can claim if they don't deliver (only buy with PayPal or Creditcard). I'll give them the benefit of the doubt but it does smell dodgy.

During a period of Furlough I ordered a Vulcan model and full set of paints (29th May 2020) after seeing all items were available to order I waited until 18th June before querying where my order was. I got numerous responses saying ""Due to an error from one of our suppliers we are still waiting for the product"". They said it would be sent in 5 days. This didn't happen so I agreed a refund on 23rd June. I understand the impact of Covid19 but the e-mail clearly stated the refund would be completed within 14 business days. It is now 19 business days and despite sending another e-mail request for an explanation of when I would receive my refund (15th July) I have heard nothing and not been refunded. Availability poor and refund service even poorer.

If it were possible not to put a star on it, that would be fine. I ordered the Bismarck battleship on May 21st as a Father's Day gift, and I'm still waiting for it, maybe they'll give it to me already assembled? So zero total on deliveries and zero total for lack of communication I'm waiting for a sincere explanation accompanied by a ge

Only use Paypal or Credit Card!!!! Wish I had seen reviews before puchase Ordered two items (value approx. 2x £100, Total £200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said “instock” at time of order or I wouldn’t have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order, I was eventually told the second item was “out of stock” (I beleive it was still being displayed as ""in stock"" on their website at that time...), I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the “2nd item was out of stock”. Communication was next to useless, single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can’t stress enough to make sure you can claim if they don’t deliver (only buy with PayPal or Creditcard). I’ll give them the benefit of the doubt but it does smell dodgy.

Ordered two items (value approx. 2x �100 Total �200) during Covid -19 (I totally appreciated the order was likely to be delayed). I payed extra for quicker shipping (with everything going on I honestly expected it to be delivered within 7-14 days). All items on the website said �instock� at time of order or I wouldn�t have ordered them. A month later I had no sign of the order and it still said processing on their website. I emailed 1001 on 3 occasions to get an ETA for the order I was eventually told the second item was �out of stock� (I beleive it was still being displayed as ""in stock"" on their website at that time...) I gave them the opportunity to provide two of the first item instead. That suggestion was ignored and I after I kept pushing they started a new thread to tell me again that the �2nd item was out of stock�. Communication was next to useless single response to each email thread followed by ghosting after that every time. I gave up and raised a PayPal claim. I warned them after making the claim and suggested the alternative again which they also ignored. I would not recommend and I can�t stress enough to make sure you can claim if they don�t deliver (only buy with PayPal or Creditcard). I�ll give them the benefit of the doubt but it does smell dodgy.

Slow in shipping which you can not follow. And if the product is not there after waiting many days they send you a voucher to buy in their store. Charging you again for the shipping and start again the circul.

Punctual and accurate but don't understand each other with colorise you ask for a color must be that and no BLACK!!!

The model is not in cardboard but in paper, so I can't use it as I wanted. I'm very disappointed.

For a microscopic spring I paid almost 7 € when I later found it p

Quick delivery and everything as it was on the picture nice model.top.

Great product quality. Delivery did not take that long considering coming from Europe to the US and the current health environment.

In the demonstration video of the item I chose you can see the box open and you can see that inside the pieces to be assembled are green but when the package arrived to my bitter surprise the pieces were white i.e. to be painted. They told me they would email me the free return form but to date despite my email reminder I have not received anything.

Absurdly poor choice of packaging Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.

Ordered scalectrix mid may never arrived Told delivery hold up then told lost in transit I requested refund which I was told would be paid but ive received no refund I've not received replies to my latest emails so I'm now getting legal advice to try get my money back I will not use this company again and would not be recommending to anyone else either

A catastrophe. still no reliable news and no parcels after 5 months!!!! And finally, after a number of unsuccessful complaints and phone calls: ""it's the post office's fault"" ""we don't understand"" ""let's go through the history together"" etc. answers next to products paid for when ordered and no follow-up or accountability with regard to their subcontracting. no seriousness no professionalism

Absurdly poor choice of packaging Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no, all I got was a very thin jiffy bag to protect my item, resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.

This website doesn't really deserve a star. I ordered my item and had problems with my delivery address. But when these were finally resolved (supposedly) the goods were simply not delivered although they are (again supposedly) still in stock. Now six weeks after ordering, the shipment is not in sight. I can only advise against buying from this supplier and don't pay attention to the good reviews. Most of them are pretty obvious bots if you look at the name and structure of the rating.

Markus Werner The same as in other reviews prepaid goods allegedly no longer available although two pieces are still listed in stock on the website. We have now demanded a refund with all the comments here we can definitely wait a very long time for the money - NEVER AGAIN

Shipping overseas (from France to the UK) you'd think they would have used more sturdy packaging to protect the goods you've paid for. But no all I got was a very thin jiffy bag to protect my item resulting in the cardboard backing being damaged. Very surprising considering the collectable nature of the items they sell. Will not be shopping here again.

Soldats atlatic affiché 1 32 à réception ils sont à 172 !!!!!Ils ont rétréci pendant leur long voyage !?! Bernard DETE

Slow to ship slow to refund Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.

I'm very disappointed, instead of telling us that the Kansas Baja is no longer manufactured, they cash in and say that preparation is underway. I don't recommend the 1001 hobbies site for radio-controlled cars?

Slow to ship slow to refunded Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I cancelled order and was told refunded but was not.

You won't get the maximum number of stars with me! Knowing that I waited 2 months (May 4 July 7) before being delivered. During this entire 2-month period it was impossible to reach you on the phone, which I find unacceptable given the situation. I would particularly like to thank LAURE DARRICAU who unblocked the situation. I would like to thank her for her reactivity and her attentiveness. Who knows pe

Ordered an item paid for expedited shipping never recieved the item. Was told it was being ordered so I canceled order and was told refunded but was not.

totally unreliable company which does… totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again

totally unreliable company which does... totally unreliable company which does not fulfil its obligations to its customers, would never deal with them again

I placed an order on May 21st and I still haven't received it. The phone number on the website does not work.

Great customer relations and super fast delivery highly recommended thank you

Wish I had seen the reviews before ordering absolutely terrible! 16 days and my order is still being processed not even shipped yet. No sign of any contact details on the website can't even email them to ask what the delay is. Will not use again