Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
It was a disaster, the customers' opinion does not interest you, one is ignored!!!! I have written to you multiple times and never received a response!!!! 1 star is too much!!!!
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Philippe B.
Rating: 3 out of 5
following a purchase from 05/12/2025
You could put glue to build the models or at least indicate that it needs to be purchased separately (which is stingy)
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Verónica Á.
Rating: 1 out of 5
following a purchase from 14/12/2025
I put a star because it doesn't allow me to put any. Customer service is terrible.
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Jörg G.
Rating: 1 out of 5
following a purchase from 19/11/2025
Information about the backlog had to be inquired
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Bert N.
Rating: 1 out of 5
following a purchase from 17/12/2025
Almost 2 weeks after ordering still nothing received.
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Pierre-Fabien M.
Rating: 1 out of 5
following a purchase from 08/12/2025
I ordered by choosing express delivery, but my order arrived a week late, without any warning. I contacted customer service to request a refund, but I never received a response. You are here to do business, but with this lack of seriousness you have just lost a customer. Very disappointed by this lack of professionalism and communication.
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Jo H.
Rating: 1 out of 5
following a purchase from 07/12/2025
Delivery went wrong. Package "is stuck somewhere" Not delivered after 14 and no more updates
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Rodrigo A.
Rating: 1 out of 5
following a purchase from 02/12/2025
Informally, the order does not arrive on time
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lancel C.
Rating: 1 out of 5
following a purchase from 29/10/2025
2 months to receive a package for Christmas. I took the lead and 2 months later still nothing.
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Stephane B.
Rating: 1 out of 5
following a purchase from 24/11/2025
Order placed on November 24. Delivery on December 16 of a package containing an item that has nothing to do with the requested product. Unsuccessful call to the number mentioned on the site which does not work. Sending a detailed complaint email with photos that remains unanswered. No need to say more.
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Enrique T.
Rating: 3 out of 5
following a purchase from 19/11/2025
It takes a long time from Belgium to Spain.
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Raúl J.
Rating: 1 out of 5
following a purchase from 06/11/2025
You are scammers, you neither send me the order nor refund my money, it is a shame that there are people like this.
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Ricardo G.
Rating: 1 out of 5
following a purchase from 12/11/2025
I have been waiting for my order for three months and they still haven't given me a solution. They are pathetic. Don't buy from this store. Out of ten orders placed, this is the third time I have problems and they are also very expensive. No one responds here. And they don't refund my money.
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Raphael B.
Rating: 1 out of 5
following a purchase from 04/12/2025
Avoid...
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Olivier G.
Rating: 1 out of 5
following a purchase from 01/12/2025
Not only did my order from December 1st leave late, but it arrived today, December 19th, at a pickup point that I did not choose, even though I informed 1001hobbies twice that I would be absent starting today. When I return, my order will no longer be available.
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Ewelina T.
Rating: 1 out of 5
following a purchase from 05/11/2025
I did not receive all the products! And that after 7 weeks of delivery time!!!
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Patrick D.
Rating: 3 out of 5
following a purchase from 27/11/2025
There were missing pages in the assembly instructions regarding the Spitfire, Revell 1/32, I have already informed you about it, but no response from you?? .
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Michele M.
Rating: 1 out of 5
following a purchase from 12/10/2025
Order from October, should arrive around December 22 after numerous requests for a shipping date.
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Felicia K.
Rating: 1 out of 5
following a purchase from 08/12/2025
This or that order I ordered something and I received something completely different and you can't even talk to anyone about returning the product, please send me who I can contact to return the product.
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Arthur S.
Rating: 1 out of 5
following a purchase from 13/12/2025
Site too expensive
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Katarzyna W.
Rating: 1 out of 5
following a purchase from 31/01/2025
Never ever order again. Absolutely not recommend
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Miloslav T.
Rating: 1 out of 5
following a purchase from 08/12/2025
Too long waiting time for the ordered goods (longer than a week!). After the invoice was received and a DHL tracking number was assigned to the shipment, it has now been 3 days and the transport service still hasn't picked it up! Unbelievable!
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Corinne L.
Rating: 1 out of 5
following a purchase from 28/11/2025
disappointed, out of stock, opened package, damaged and miniature disappeared in the chronopost locker
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George K.
Rating: 1 out of 5
following a purchase from 01/12/2025
I ordered 2 airplanes, but in the box there was only 1 airplane. I have Tu 134 and I am missing Ilyushin 62!
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roberto H.
Rating: 1 out of 5
following a purchase from 07/09/2025
More than two months waiting for delivery and after claiming several times they delivered the order wrong, the items I bought did not arrive correctly, one item was missing and another arrived duplicated. A disaster, I will not buy or recommend this site again.
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SARA L.
Rating: 1 out of 5
following a purchase from 03/11/2025
Horrible, terrible customer service, I received a broken model and after weeks waiting for a response they do not answer anything, they do not care, they do not give options, horrible, I will never buy again.
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Emilio D.
Rating: 1 out of 5
following a purchase from 26/11/2025
I ordered 1:35 scale airplane stickers and they sent me some of 1:48 scale. I am not satisfied and request that you send me the correct ones please. I will return the ones I have. Thank you.
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Godart S.
Rating: 1 out of 5
following a purchase from 26/11/2025
Terrible, does not respond to my messages !!!!!! And still waiting for a refund for a figurine canceled by them as well !!!! I feel like there are robots responding.
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Luc V.
Rating: 1 out of 5
following a purchase from 26/11/2025
Just good!
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Angela M.
Rating: 1 out of 5
following a purchase from 14/12/2025
My order has not arrived yet
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Esteban G.
Rating: 1 out of 5
following a purchase from 24/11/2025
You buy something they say they have in stock and it's a lie, they order it from their suppliers and in summary, it takes more than a month for the package to arrive. I bought an item on 11/24/25 with shipping on 11/25/25 and as of today 12/18/25 I have not received it, they shipped it on 12/16/25 but since that day the shipment has not moved, a complete disappointment. I will not buy anything here again.
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Gerrit P.
Rating: 1 out of 5
following a purchase from 09/09/2025
Order and response to questions take way too long. No money-back guarantee. Not worth repeating.
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Hassan A.
Rating: 1 out of 5
following a purchase from 09/12/2025
I still haven't received my order. And there is no response to my email.
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MAURIZIO L.
Rating: 1 out of 5
following a purchase from 28/11/2025
Very bad opinion, not arrived yet
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Luis Camilo T.
Rating: 1 out of 5
following a purchase from 16/05/2025
Worst online store for hobby items From 3 orders: one of them is incomplete (missing items), another never arrived (got charged for delivery and waiting for the other half of a refund) and another item pre-ordered 1 year and got told that I will not receive it (0 compensation or refund) Best to try your luck with other stores
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Tamara A.
Rating: 1 out of 5
following a purchase from 17/11/2025
Apart from the delay in sending it, since I bought it and it was available, then they say they have to order it, so about 15 days of waiting in addition to shipping. I asked earlier by email if they were in Spanish, they replied weeks later that yes and I received the games with everything written on the boxes in French. I will not buy from this store again, if I had wanted it in French, I could have had it from Amazon the next day at home.
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Alex H.
Rating: 1 out of 5
following a purchase from 26/11/2025
Fatal, the glue was missing and instead of apologizing and sending it, they sent me a form with threatening French legislation that does not apply to me because I am Spanish, in which they asked me for a sworn statement. For a glue. The level of shabbiness has acquired a new meaning.
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Juan Carlos R.
Rating: 1 out of 5
following a purchase from 08/12/2025
The article came defective and they did not respond to me. Terrible service and poor communication
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Axel P.
Rating: 1 out of 5
following a purchase from 04/12/2025
My order has not yet arrived.
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Patricia christine B.
Rating: 1 out of 5
following a purchase from 01/12/2025
The reviewed mug is damaged and did not match the description. I requested a return and a refund. But customer service is unreachable by phone and has not yet responded to my request. I am waiting for a favorable response to this order. Best regards
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