English 
A
Rating: 3 out of 5
long lead times and incomplete deliveries lack of reliable information from the customer
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 278 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
they said they had my item in stock i... they said they had my item in stock i paid them nearly £100.00, when it didn`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
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Rating: 1 out of 5
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
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A
Rating: 3 out of 5
Hello. Even if it's not your fault, the delivery time was really short.
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Rating: 1 out of 5
Hi, I have a problem with my model that I paid for but never received. I have the tracking of my order but when I go to Laposte to pick up my package they tell me that it has been lost.
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V
Rating: 1 out of 5
Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier. Would not use again.
V
Rating: 1 out of 5
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
C
Rating: 1 out of 5
Lousy service. I bought an order two weeks ago and it was supposed to arrive in 8 days. I sent them 2 emails asking why it did not arrive and why on the tracking page it said it was on hold and the address was incomplete and I have not received any response from them yet.
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C
Rating: 1 out of 5
there is no way to get our order this is not normal if we had known that in a month we would not have it in any way we would have trusted them for our part we are not happy at all.
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C
Rating: 1 out of 5
I do not recommend it. My first order was dated April 24. It has not arrived. Unjustifiable. Several emails and the answers were the same. Unjustifiable. I do not understand the support or the shipping method.
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Rating: 3 out of 5
quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
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Rating: 1 out of 5
I'm still waiting for my order after... I'm still waiting for my order after two weeks what's the delay
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Rating: 1 out of 5
ordered 4 pots of paint on 3rd of April... ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
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Rating: 3 out of 5
I have ordered an aerograph with an air bomb unfortunately the air bomb does not match the aerograph connection more details would be a pl
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Rating: 1 out of 5
ordered 4 pots of paint on 3rd of April… ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
V
Rating: 1 out of 5
I'm still waiting for my order after… I'm still waiting for my order after two weeks what's the delay
V
Rating: 3 out of 5
quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
A
Rating: 3 out of 5
Very disappointed with delivery time
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Rating: 3 out of 5
Assembly instructions in English only
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Rating: 3 out of 5
you don't read what your customers send you, the result is that your orders don't add up and paf, three shipments at 8.70 euros and on top of that, charges that correspond to what? to ship 80 kms from Paris, I find that shipping is very expensive. with all my apologies, but I'm passing on to you the truth as I see it.
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Rating: 1 out of 5
Hello I can not judge as I have not received anything Cordially Katsaros nico
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Rating: 1 out of 5
VERY BAD Site not updated. False information on products in stock and typical response from the complaints department which has absolutely no follow-up. A CATASTROPHE I will no longer use this site and do not recommend it.
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Rating: 1 out of 5
Very bad experience. Disobliging customer service useless and inefficient. Exorbitant shipping costs. Package ripped open upon receipt. I absolutely do not recommend this
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C
Rating: 1 out of 5
man I would like to give my opinion otherwise but after 1 month of buying it and being charged the same day I still haven't received it so I can't give my opinion otherwise.
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Rating: 1 out of 5
lousy! I placed my order on 30042020 and had to contact customer service via their e-mail support to find out that a product in stock at the time of my order (acrylic bright yellow pot 22ml) was no longer in stock when the order was being prepared... it's now 1505 and I still haven't received confirmation of the order modification I had to make in order to hope to receive my parcel one day. This is the first and last time I'll be ordering che
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Rating: 1 out of 5
Certainly a lot of products... but very poorly done website! No product details (size, number of pieces, etc.).
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V
Rating: 1 out of 5
Today 15.0520 goods have not yet arrived. Ordered on 01.05.20 and status on 06.05.20 with DHL shipment announced
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V
Rating: 1 out of 5
good service
A
Rating: 1 out of 5
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
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V
Rating: 1 out of 5
Be Aware Be careful when ordering from this supplier as the delivery dates are very excessive (currently in excess of 6 weeks) and communication is poor. I have repeatedly asked for a refund by email and the request is being ignored. There is no way to contact them other than by email as the phone is either off or straight to answer an machine.
V
Rating: 1 out of 5
Still not had the order 2 weeks later. And paid a premium on delivery.�6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
V
Rating: 3 out of 5
Excellent communication and easy to order/ship overseas. Very pleased even during this pandemic w/all the restrictions in place my item arrived in a timely manner and in excellent condition! Thank you Definitely recommend!
A
Rating: 1 out of 5
Still not had the order 2 weeks later Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
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Rating: 1 out of 5
The reviews are for 1001 Maquettes, not 1001 Puzzles. Available when ordered, payment taken and still not delivered after almost a month (15042020). I'm not even talking about the 20 euros for Exapac delivery. Taken in charge according to 1001 Puzzles on 7052020 but still not delivered. Packages received in 3 days with Exapac on other products.
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Rating: 1 out of 5
Very long delivery. Paid same day but item shipped only 6 days later. Poor packaging, damaged box. And above all, no refund as stated in the return conditions. You only offer a credit note or an exchange. I do not recommend
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V
Rating: 1 out of 5
Still not had the order 2 weeks later Still not had the order 2 weeks later. And paid a premium on delivery.£6.99 Would have been quicker by 2nd class post Even with the Current climate it seems there was no rush to service the customer
C
Rating: 1 out of 5
I join the complaint about the delivery times. They do not answer and the customer service phone jumps you a speech in English and cuts off. Since day 6 they tell me in an email that the order has been shipped.
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Rating: 1 out of 5
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards
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V
Rating: 1 out of 5
Claim to be a English company!!! Claim to be a English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers, you wont go far wrong there.
V
Rating: 1 out of 5
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards