1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
After a month of waiting, the order has still not arrived, I understand that due to the exceptional situation that the country is going through, it is taking longer than expected, but the order tracking button does not work and I do not know where exactly my order is. The order was charged after 5 days.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 23/05/2020
I have had to buy from another store and I still have not received the products I bought since April 29th when they were sent to me.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/05/2020
Ordered model paint on March 17 Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/05/2020
Given the criticality of the moment that the whole world is experiencing I would say to disregard these evaluations waiting to make a judgment when things have settled down and everyone can work at their best Greetings Visconti
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 23/05/2020
Net of emergency covid..... Bad service sloppy and unclear bordering on ridiculous.... Models arrived almost a month after order.... Only positive note undamaged and correct merchandise.... I will not repeat the experience
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2020
My second announcement of dissatisfaction. Admitting that the Covid 19 was very disruptive, an order placed at the end of March, debited at the beginning of April, was refused on May 4 by the deliveryman, who noted on the unopened package. Since then, numerous emails to be reimbursed have gone unanswered, the telephone has been cut and I'm out of pocket by more than 200 euros.IT'S REALLY LAMENTABLE FROM 1001 MAQUETTES. They even asked me to take photos of my finished model for their ad and promised a refund within 15 days, letting me believe that the post office hadn't returned the package.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2020
Ordered model paint on March 17 Ordered model paint on March 17, order got confirmed a day later and email 2 days later that was processed on March 18. By May 5th still nothing, reply on an email they told that the order was shipped on March 26 and I should ask in 15 days again. By May 20 still nothing and now they went silent on my emails. Asked for refund now through my credit card company. Would not use it again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2020
After ordering the model of the Honda 750 Four I received an article of deplorable quality and despite my request for exchange or compensation 1001 Maquettes turned a deaf ear, so without relief of this dispute I will not buy anything from them despite the fact that I was a clie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2020
Although the parquet is in good condition we have a few small problems. The paint colors don't match. The glue is dry! Not a drop
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 22/05/2020
Order took a long time to arrive tel tracking very poor
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/05/2020
Very unhappy customer. Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/05/2020
Very unhappy customer. Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2020
Good product but chronopost delivery 20 euros received 10 days after ordering
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 22/05/2020
A real scam I placed 2 orders 09.03.2020 ref. NHJGNA48Q tracking TYPFQP200006007 in the amount of 5898 euros and another 08.03.2020 ref 46L166XBH tracking TYPFQP2200006065 FOR AN AMOUNT OF 6198 € NO ONE KNOWS ANYTHING NOR THE PACKAGE ARRIVES NOR THE REFUND OF THE AMOUNT IT IS A SCAM AND WE SHOULD ALL UNITE TO CLAIM AND AVOID THAT THEY DO NOT SCAM ANYONE M
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 22/05/2020
More than a month ago I placed an order and I still haven't received it. They have written me after a month and tell me that it will take another 34 weeks. Impressive
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Verified Buyer
Rating: 1 out of 5
following a purchase from 21/05/2020
My item was shipped 8 days ago and I… My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I’m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2020
My item was shipped 8 days ago and I... My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I'm just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 21/05/2020
Very poor service, practically a scam. I placed an order last April 24 and today 27 days later I am still waiting for them to send it to me despite my constant complaints. They claim to be out of stock of two items but despite having accepted their offer of a credit note (they do not refund the money) I still have not received the rest of the products I bought and paid for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2020
long lead times and incomplete deliveries lack of reliable information from the customer
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/05/2020
they said they had my item in stock i... they said they had my item in stock i paid them nearly £100.00, when it didn`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/05/2020
But who delivered it orderedou Not to the addressee Strange?
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Verified Buyer
Rating: 1 out of 5
following a purchase from 20/05/2020
they said they had my item in stock i… they said they had my item in stock i paid them nearly £100.00, when it did`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2020
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
Hello. Even if it's not your fault, the delivery time was really short.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2020
Hi, I have a problem with my model that I paid for but never received. I have the tracking of my order but when I go to Laposte to pick up my package they tell me that it has been lost.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/05/2020
Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier. Would not use again.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/05/2020
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/05/2020
Lousy service. I bought an order two weeks ago and it was supposed to arrive in 8 days. I sent them 2 emails asking why it did not arrive and why on the tracking page it said it was on hold and the address was incomplete and I have not received any response from them yet.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/05/2020
there is no way to get our order this is not normal if we had known that in a month we would not have it in any way we would have trusted them for our part we are not happy at all.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/05/2020
I do not recommend it. My first order was dated April 24. It has not arrived. Unjustifiable. Several emails and the answers were the same. Unjustifiable. I do not understand the support or the shipping method.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2020
I'm still waiting for my order after... I'm still waiting for my order after two weeks what's the delay
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2020
ordered 4 pots of paint on 3rd of April... ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
I have ordered an aerograph with an air bomb unfortunately the air bomb does not match the aerograph connection more details would be a pl
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/05/2020
ordered 4 pots of paint on 3rd of April… ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/05/2020
I'm still waiting for my order after… I'm still waiting for my order after two weeks what's the delay
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Verified Buyer
Rating: 3 out of 5
following a purchase from 18/05/2020
quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
you don't read what your customers send you, the result is that your orders don't add up and paf, three shipments at 8.70 euros and on top of that, charges that correspond to what? to ship 80 kms from Paris, I find that shipping is very expensive. with all my apologies, but I'm passing on to you the truth as I see it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2020
Hello I can not judge as I have not received anything Cordially Katsaros nico
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/05/2020
VERY BAD Site not updated. False information on products in stock and typical response from the complaints department which has absolutely no follow-up. A CATASTROPHE I will no longer use this site and do not recommend it.
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