English 
A
Rating: 3 out of 5
Product well packaged but service too long between order and delivery.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 275 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
1 month's delay in placing an order, 5 to 8 euros in shipping costs for a set of decals sent by non-tracked mail, and a tax for using Paypal - that's all there is to it.....1001 maquettes are finished for me, and I'm an old customer.lots of references, of course, but most of them aren't in stock, and they're 15% more expensive than their competitors.
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A
Rating: 1 out of 5
Hello Following receipt of a model. I noticed that a part was missing. So I sent an e-mail with the missing part and the delivery note. To this day I have no news. Please take note of this message and reply as soon as possible.
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A
Rating: 3 out of 5
delivery problemand no contact in case of product shortage from you. Sincerely
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A
Rating: 1 out of 5
You're asking for my opinion even though I haven't received my parcel yet.
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A
Rating: 1 out of 5
Zero Star If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!
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Response from 1001hobbies
Hello Sir, We understand your disappointment, but there was an error in our prices allowing you to buy the product for 1/6 of its price. As soon as we realise the mistake, we informed you and refunded you the day after. We are sincerely sorry for the disappointment. Sincerely,
V
Rating: 1 out of 5
If I could give zero stars I would! I purchased a figure on 9/21 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away you can find much cheaper price and much better service elsewhere!
A
Rating: 1 out of 5
Really pitiful! For ten days I've been waiting for my order, which is still listed as being""in preparation"". Despite a phone call from me, nothing is happening. I must point out that the product ordered was available! I strongly advise against this site and in any case I will never again go through 1001 Maquettes or 1001 Hobbies (whatever the name) for my next orders.
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V
Rating: 1 out of 5
Zero Star If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!
Response from 1001hobbies
Hello Sir, We understand your disappointment, but there was an error in our prices allowing you to buy the product for 1/6 of its price. As soon as we realise the mistake, we informed you and refunded you the day after. We are sincerely sorry for the disappointment. Sincerely,
A
Rating: 1 out of 5
After waiting over 20 days for the first and certainly last order to be processed, I was notified that a credit note had been issued in my favor. Crazy!
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A
Rating: 3 out of 5
Mixed Bag Pros: 1. Excellent customer service. 2. Excellent shipment tracking and timely delivery 3. Excellent model Cons: 1. Poor package protection resulted in delivery of model with broken parts.
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Response from 1001hobbies
Hello, Could you please send us pictures of the broken part please ? At [email protected] Sincerely,
A
Rating: 1 out of 5
About 2 weeks from order to delivery. That's a bit long to prepare an order... Surely a one-off bad experience, at least I hope so.
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V
Rating: 3 out of 5
Mixed Bag Pros: 1. Excellent customer service. 2. Excellent shipment tracking and timely delivery 3. Excellent model Cons: 1. Poor package protection resulted in delivery of model with broken parts.
Response from 1001hobbies
Hello, Could you please send us pictures of the broken part please ? At [email protected] Sincerely,
C
Rating: 3 out of 5
too long delivery time too long waiting time
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A
Rating: 1 out of 5
package not arrived returned to sender do not understand
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C
Rating: 3 out of 5
It seems to me that everything I ordered is fine and arrived without problems. What I found is that it took a long time in my case was with postage paid and it took a long week today it seems a long time but otherwise everything OK improving this would have another star.
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A
Rating: 1 out of 5
Too long, bad layout. I don't recommend it.
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A
Rating: 1 out of 5
Too long in delivery
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A
Rating: 1 out of 5
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
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Response from 1001hobbies
Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,
A
Rating: 1 out of 5
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidentally says it's not available a couple of minutes after I sent a complaint
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Response from 1001hobbies
Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered: ""Because this e-mail goes in our spams. Fortunatly we checked them. You could still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been cancelled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,
V
Rating: 1 out of 5
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
Response from 1001hobbies
Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,
V
Rating: 1 out of 5
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidently says it's not available a couple of minutes after I sent a complaint
Response from 1001hobbies
Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered : ""Because this e-mail goes in our spams. Fortunatly we checked them. You could have still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been canceled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,
V
Rating: 1 out of 5
Received product w/i 10 calendar days in great condition.
V
Rating: 3 out of 5
Great service and communication. Fast shipping to the US.
A
Rating: 1 out of 5
07/09/2019 order placed,after two weeks... 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
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Response from 1001hobbies
Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,
V
Rating: 1 out of 5
07/09/2019 order placed,after two weeks… 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
Response from 1001hobbies
Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,
V
Rating: 1 out of 5
not good My order 14 days wait .
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A
Rating: 1 out of 5
I ordered a model bf 109 miniature mounted according to the description that you put (no need for materials or glue paint ...) I received a model to mount! Great
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A
Rating: 1 out of 5
The assembly instructions are a very poor translation. The diagrams are illegible! On the other hand, delivery was made on time.
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A
Rating: 1 out of 5
Despite receiving an email indicating that the order had been prepared it has been seven days since the order was placed but I have no data to access the tracking of the shipment.
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A
Rating: 1 out of 5
I still haven't received my parcel and no solution has been proposed by the seller.
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Rating: 3 out of 5
Hello not enough pictures representing some products it is therefore difficult to get an idea before a purchase!!! Too bad because you lose sales
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A
Rating: 3 out of 5
Not too satisfied because I received an order that was not mine, otherwise in the room ç
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Rating: 1 out of 5
Arrived late! Missed a piece of rear wing. DÃ
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C
Rating: 1 out of 5
Very bad! I bought a model of a Japanese sports car and a Lamborghini model with a delivery date between September 4 and 6. I have not yet received the package which is for my son and apparently the gift has been returned back to the store in France. Five days ago I sent an email to ask for clarification but have had no reply. So despite having paid for the product I still haven't received it and what's worse I don't even know if I will receive it back.
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A
Rating: 1 out of 5
I was very disappointed with this website. The ordering service leaves a lot to be desired. I want to buy an airplane model and the site does nothing. The parcel service is poorly done. They don't listen. They'd rather censor the review I leave 5 times than let a negative review come out. In short, it's like getting gambled on, but you're not the only one!
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A
Rating: 3 out of 5
Correct order but very slow delivery via Mondial Relay - over a week
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G
Rating: 1 out of 5
Very dissatisfied Is now already 14 days that I am waiting for my package According to tracking system it has been sitting somewhere in the warehouses of mondial relay for 6 working days now How long can it take If I want to appeal to 1001 I can only be helped in English How long can it take to send a package from the Netherlands to Belgium My only and last order?????????
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C
Rating: 1 out of 5
A month ago I'm waiting for a package and nothing they tell me they will talk to the delivery company and let me know and here I am still waiting for the package or for the explanation ref:1723
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C
Rating: 1 out of 5
Two order misplacements, one still unsolved, is too many.
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