Customer reviews of 1001hobbies

All good

The delivery does not match the order.

The order arrived incomplete. One of the models was missing. From an order totaling 70€, there is material missing worth 20€. I have sent several emails and complaints but no one has responded to me.

One of the items received is different from what was ordered.

Not very pleasant, a shame because my first purchase went well but the second did not.

I had to go pick up the package 20km from my house

Package received but product broken and unusable because poorly protected. At the price we pay for shipping costs, it's a shame to send glass jars just in a thin envelope and without individually protecting the jars. And the customer service is non-existent and does not respond. I will no longer order from 1001Hobbies.

It took 3 weeks before I received an order for which all the items were in stock! Upon receipt, one of the items was not the right one. Several days later, I was asked for photos to verify if what I was saying was true!! Out of the ordinary. Having already made one of the models in duplicate, I no longer have the other box but only the completed model AND the same one received in a double box.

Site with beautiful models, unfortunately the announced delivery times will never be respected. If you really want a model for a specific date, take a big maneuver, otherwise order elsewhere.

Much longer shipping (7 weeks ...) than announced when ordering the products, all of which were designed as in stock.

The calf is hardened and unusable.

My opinion is that when a customer makes a mistake in an order and asks to stop the shipment, it is professional to rectify and not send it. It happened to me with the last order, now I returned it as it arrived, now I just have to wait for its condition to be checked and for the refund of the charged amount to be made. My experience this time has not been good.

1 order followed by 2 sub-orders, the duration from the original order to delivery is almost 8 months. (!!) This is hardly acceptable. The majority of inquiries to customer service are handled by AI with vague, non-concrete answers. Tracking the status of the order is not possible, it must be done by asking questions to customer service. In this case, with an enormous amount of emails. The only positive is that ultimately the order has been completely delivered after an extremely long wait.

Bad laser cutting, broken slat

Order placed on September 3, delivery scheduled for September 14... it is mid-October and I still haven't received all the items! The packages took over a month to arrive, and despite two deliveries (on October 10 and 14), the Mark Fit Decal Solution is still missing, even though it is listed as in stock on their website. Customer service no longer responds to my messages, and they even sent back an unnecessary package thinking that a ribbon was missing - when I had already received it. Result: a lot of waiting, mistakes, no clear communication. This is unacceptable for a specialized site. I will now order from Amazon, where the delivery times and tracking are reliable. I strongly advise against 1001 Hobbies, which lacks seriousness and respect for its customers.

The received device is not the one ordered. Ordered with black support, received white support.

I asked for some details, including the battery replacement because the connector is different and I have not yet received a response.

The model box was open, with many loose pieces and the two front tires missing.

The announced colors do not match.

Three months to deliver my order and one pot of paint is missing. I cannot be satisfied

You did not send the correct reference, you have asked me several times! You have a communication problem!

Very long delivery time! I have been waiting for 5 months for 2 items that were supposed to be in stock when ordered... Not so.

Order placed in early July 2025, delivery delayed due to a supplier shortage with a delay announced of 1 to 2 weeks. By the end of September still nothing received from 1001hobbies, no message or package. Complaint filed and the situation is resolved. Amazing! Even the AI that answers the phone had no response. A developing structure, did well but times are changing!

Delivery time too long, and package arrived damaged and opened?

A jar was open, therefore unusable

The order arrived more than a month later and half of what I ordered is missing. Moreover, customer service is unreachable. This site should be avoided at all costs.

It took almost three months to receive my order with no communication regarding order status.

I am satisfied. It took a long time to arrive and the package was unfortunately a bit damaged. But I am still satisfied.

Great, I recommend.

Disappointed with my last order,

My order arrived broken, I sent an email to 1001 hobbies but still no news from them, I am very unhappy.

Order as expected. However, the delivery time indications are misleading: my item was marked as shipped within a week. I received it after a month.

Delivery not in accordance with the order

Delivery times too long

Box arrived in bad condition Hopefully all the parts are there

I have been waiting for at least 2 months and I have only received half of my order!! NO I am not happy!

6 Weeks of waiting for 1 week estimated at the order!!!

An item marked available and shipped was missing from the package. No response to the phone or to my email.

my order is not complete I ordered parts for remote-controlled sailboat A+ 2024 sails in Mylar DF65 V6 V7 and V8 and boom 2019 of mainsail A I have not received the sails

Bought as a birthday gift, arrived three weeks late compared to when indicated. Called the Italian number 50 times, never received an answer. Called the French number 50 times, never received an answer. Sent 2/3 emails, NEVER received a response. Customer service is embarrassingly inefficient.