Customer reviews of 1001hobbies

An employee breaks a bottle and cancels my order! No one to warn me of this.... I received ten glass bottles of paint all unprotected in a thin bubble envelope! Some kind of miracle that they arrived whole. The whole thing lacks seriousness. In the face of the competition, you have a lot of work to do. However, I remain your customer, confident that you will remedy these problems. Don't throw the baby out with the bathwater.

Great service. Quick & courteous response after inquiry. Perfect! Recommended seller!

Good selection but long shipping times (over 3 days just for the site to send my order).

does not respect the deadlines when we contact them answer = we have just ordered the products you have just bought !!!!!! no excuse no information to reassure you""" nothing I will not order again.............................. ha yes to date I still have not received anything !!!!! date commande 29 m

delivery times abit slow but otherwise excellent

If there were minus stars, this would be the case here. First of all, the site is misleading and totally overpriced. Order placed on 3.5. only arrived on the 15th. Paid with Sofortüberweisung of course. Since I needed the model relatively quickly, I ordered it several days later at a much lower price elsewhere (ordered on the 1st day, arrived the next). I then wrote an email to the German email address and received a reply from a French address. On 15.5 I refused to accept the parcel. Strangely enough, the return has apparently not yet arrived at Modellbau as of 8.6. Constant emails about refunds which are not made as the kit has NOT been returned??? Packages from China Thailand USA were faster.....hmmmm Probably I will not get my money as it looks very unfortunate. FINGER WEG I have never written a review but from 1001 Modellbau I can only ADVISE everyone!!!!!!

Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn’t have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.

Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn't have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.

The grade is low for the absurdity of the site really nerve-wracking in the search for models accessories and paints. Non sense in Italian translation and search engine really unsuitable for an e-commerce store. The malfunction of the site is for me a reason not to buy from 1001models.

no issues whatsoever. Happy customer.

Still not received

No news about my order. It was still being prepared. I had to call and everything was sorted out in a few days. Disappointed because they were gifts and didn't arrive on time. Not satisfied with order tracking either.

I'm not too happy I made an order that I had to receive at home I paid for but I had to pick it up at Cultura Leclerc ..otherwise nothing to

Still haven't got the planes yet. !! 3 weeks for delivery.......

Excellent Value for Money. Would now Recommend 1001 Models as excellent company to deal with. No complaints. J. Cassidy.

Well the second shipment after the failure of the first shipment. I received an apology and a shopping voucher to apologize for the mishap.

Hello Feedback on my order: the deliveryman literally pushed the package into the letterbox, breaking 3 of the three brushes for a paid delivery, which is unacceptable. 1 pot of paint2 was completely dry. 1001 maquette sent me back the damaged products without delay and at no extra cost, thanks to them. In short 1001 maquette 45 Li

I had ordered a cutter with 5 spare blades and received a pair of cutting pliers...

10 days delivery time: other providers do this in 2-3 days

Not very fast and complicated site but the models are really good so we excuse cd

the box of my order was ripped open and for my second order I should have had a discount of 5 euros that was not the case ... thank you for keeping me informed.

20 days have passed and my order has not arrived !!! Tracking does not work either! Never again !!!!!

the preparation + delivery times need to be reviewed (order placed on May 10, delivery in a relay point (the weak point, you might say?) on May 21. I placed 2 similar orders in England and Check Republic on the same day, delivered in less than an hour.

Disastrous plastic quality! Unacceptable for a model of this price. Given that you're already very expensive compared to others, I don't think I'll be continuing with you. My previous order was given 5 working days and was delivered in over a month... Look for the mistake! Especially since 1001 maquettes doesn't wait more than a month to collect the order! Logically, the order should only be cashed when the order is sent.... others do it! An angry customer... jerk

Very bad management and attention. I am still waiting for them to give me the procedure for a return on top of that it arrived broken. I would never buy anything here again in my life. Everything slow and they ignore any problem they have caused. Nefarious. Edit: I receive response here but not by mail as I have been claiming for two weeks to request the return of the product. V

Third and last attempt to order. - exorbitant costs for delivery to French overseas departments - not in stock on site without prior notice - announced delivery in two days then not in stock with an unknown lead time. Pity end of collaboration

The item did not fit my needs according to its dimensions as they are very small. They do not accept returns under any circumstances and do not comply with their return policy. Besides poor quality of materials and delays in delivery. I do not recommend buying their products at all.

sorry it has to be said to improve! but the quality is to review on the paint humbrol because pasty impossible to dilute on the gloss either old pot in stock or humbrol has left its quality in the closet shipping costs too expensive but contact with the responsible very b

Hello (3 stars I justify for the delivery whatever concern the package slightly damaged article dusty paint chips on the propeller shaft tube). I'm in contact with 1001 Maquettes perfect. Sal

very long delivery time little choice of collection point

Delivery time longer than usual: ordered on April 24, received on June 8. No information as to why!

Problem on humbrol pot defective paint thick and lumps but not exchangeable because opened.....the pots are unfortunately not transparent and I am not devi

Delivery time by mondial relais very long. Ordered over a week ago and still nothing has arrived.

I asked to add an article in my order after payment the answer was negative under the pretext that the package had already been shipped package still not received a

Parcel sent by 1001 maquettes on 300419 not received in relay point on 80

Order placed on 17042019. Worried about the time spent on 25042019 I decided to contact the website chat. So you need to know that for example: 4 copies available does not mean that there are 4 copies in stock but rather 4 copies available from the 1001 Maquettes supplier. The delay in delivery (non-preparation of the order) is that a model is in restocking (whereas on the site it is available in 2 copies) approximately 2 days later the parcel is prepared and dispatched. No compensation, no discount, no coupon ... in short, no commercial gesture. I'm a bit disappointed by the confusing way the site is managed. We'll see how it goes ... Further to your reply to my review: I'm not going back on the shipping time. But as soon as you validate your order"". For me, but I could be wrong, the validation of the order is dated 170419 (date of credit card collection) and therefore from 170419 to 020519 does not correspond to the 5 to 7 working days of shipping time as you pointed out to me. Best regards

Lack of follow-up for e-mail replies

Well, I am still waiting for the package to arrive on April 3. If it arrives, I will be able to evaluate them, but for now I have no content.

I have not received them yet.

I was disappointed in communication… I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed