Customer reviews of 1001hobbies

I was disappointed in communication... I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed

No customer service - you're told you'll get a reply within a few days, but it never comes. I had to call several times to get a refund... in short, a very bad experience.

I bought some catalogs at the beginning of March. It is now April 26th and I still have not received anything despite the fact that in response to my complaint I was told that they would send them again.

Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars

Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars

No paint

Excessive shipping charges. Not clear that the shipment is made from France and therefore with an additional fee of Euro 397 (which adds up to 1194 shipping) in an amount of 24 euros. As for the goods all perfect.

Well you found what you were looking for that is very good for me as a customer and good prices the downside is that you have to wait for my understanding a long time to receive orders but they arrive which is important. No hurry.

So far I have not received my order nor have I been informed for several days where it is located. So for the moment and until I get my order I am disappointed.

not good very expensive delivery 24.48h????

Wide choice of products and easy selection. But shipping could be quicker (about 1 week).

Very slow I placed the same day an order on a competitor site I had the product the surlende

I put a star because I can not put less score to make a comment. I have been waiting 1 month for an order I have sent emails and written on instagram without any response. Nefasto

The delivery time was correct, but I had chosen a delivery by mondial relay ( 7€ ) and I finally received my parcel in my letter box in a simple envelope with no tracking .... I could have paid less m

Nothing to say about my order placed on a Thursday and received by colissimo the following Monday. In general, I'd rather rate the 1001 Maquettes site: the advantage of this site is that it offers an absolutely plethoric catalog! Quite simply, are you looking for a particular model? A rare part? A special decal sheet... In short, there's a good chance you'll find it! The problem is that this advantage comes at a high price, which is why I only go to 1001 Maquettes as a last resort when I can't find what I'm looking for elsewhere. Su""classiques"" (like Airfix Revell Tamiya Academy etc...) the prices are well above the competition. On the other hand, navigation on the site is a bit messy, and among the abundance of references it's sometimes rather difficult to sort out. And when you're faced with a product from a Czech brand (for example) that's unknown to the general public, you feel a bit sick to your stomach before clicking""Add to Cart""...

I have been waiting for a month and they tell me that they can't find my order and that the mistake is mine. They do not give me the option to track my order and the carrier does not contact me. After this month they tell me that I have to pay again! I call the phone with prefix (+34) and they tell me that I am calling Paris. They are real thieves. DO NOT BUY FROM ES

I BOUGHT SOME CATALOGS AT THE BEGINNING OF MARCH AND TO DATE I HAVE NOT RECEIVED THEM.

Order placed on 19022019 was shipped on 2602 as there is a product with availability 5-7 days. The 15032019 still has not received the order contact with customer service tell me that sometimes they get lost and do not know where the order is that if in a few days I do not receive it call back. The day 22032019 tired of waiting I ask for a refund and cancellation of the order I am told that it will take a week to be credited the amount. As of today 08042019 I still have not received the amount the following will be a complaint in consumption by

Chorizo refund me the money for the order I have not yet received 23 euro.

you do not keep your deadlines it is the case on my last two orders the last announced in 5 days the reality + 15

Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in French when they clearly know I am English.These people are arrogant, ignorant and misleading.

Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in french when they clearly know I am English.These people are arrogant, ignorant and misleading.

Shipped from overseas. The model kits are just what I ordered. Couldn't be happier.

Delivery time too long price not very competitive even too expensive compared to the competition on the net.I think I will not remain a customer of 1001 maquettes. cldt G

Order took a long time to prepare, about 1 week, but I didn't receive a message to let me know it was available at the poi

Unfortunately, I am disappointed in the shipping my package was left on the mailbox because it didn't fit the courier didn't even deign to ring the doorbell since I was home and could have picked it up in person. I wonder what would have happened if I had not seen it

Delivery a bit slow Delivery a bit slow

a lack of precise information on the articles e.g. the dimensions of the spark plug holder cylinder heads are not shown the bore diameters are not specified

Delivery a bit slow Delivery a bit slow

still haven't received the articles after 10 days.

Paypal fees are wrongly charged, which is no longer allowed since 2018 and is also punished by Paypal. After I reported this to customer service and that I want my money back, I received an email from the other party that they would take care of it. Since 10 days nothing has happened neither the fee has been refunded nor the goods received. I then wrote to customer service again and again no reply! I have reported the case to PayPal. I cannot recommend this store with the best will in the world and will advise everyone against it!

VERY BAD EXPERIENCE!!!! UNACCEPTABLE TREATMENT! ZERO SERIOUSNESS!!! THEY NEVER GIVE ANY NAME AND TAKE A LONG TIME TO ANSWER OR NOT ANSWER!!!!! I placed an order on DEC 15th and the web gave error in the payment up to two times. I called by phone immediately to confirm the error and see how I could place the order but it went to voicemail and I left a message to which no one answered by phone or e-mail and a few days later without notice the model arrived at home. So I called again to return it since they had not confirmed the shipment at any time and I had to choose another option for the gift. After calls and e-mails in which they confirmed the return without charge, they charged me again the order on my credit card up to three times, reaching a total of almost 400€! Two months later I got the refund but they still refuse to refund the return charges when I was charged for the order.

Announcement of delivery within 24-48 hours (""if ordered before such and such a time"").... delivery after a month... (because an item was not available... So why not already send what's available????). The worst thing is that the unavailable item was not in the parcel we received, and we don't even have any tracking info for it.

No fast delivery After almost 2 weeks I am still waiting for delivery Order number is on send Wonder how long it will take for a sheet of decals for my messerschmitt

6 days for delivery is a bit long...

Hello, I placed my first two orders. One arrived and the other was paid for but a message was sent to me AFTERwards telling me that there was no stock and that the supplier had to send you some ..... I have no idea how long it will take now ............C

the material conforms the price the one agreed upon. Only negative note the delivery far beyond the agreed date.

High shipping costs for small quantities. Out of stock items not always announced at time of order validation.

I was a little disappointed with the time it took to receive my order. According to the website, everything was available, but it took nearly 3 weeks to receive my order. Usually it's much quicker. That's why

Unfortunately almost three weeks delivery time! In addition, the order, which should not be folded, was sent in a padded envelope. Of course the letter carrier folded it and put it in the letterbox. ??