1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Your product description does not precisely describe the number of figurines and whether the figurines are to be assembled and painted, as I am not a make-up specialist.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 12/11/2018
Titanic model ordered October 24 still not arrived.Congratulations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2018
very disappointed still did not receive the package.fortunately it was in stock Ordered mid october
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 09/11/2018
Model BF109 =117€ ripe for the garbage can I have never seen such an amateurish model anywhere. Models are canceled and sent back, but I have been waiting in vain for the money (5 weeks), it is and remains a bad store in France.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/11/2018
Long turnaround on getting product Long turnaround on getting product. I think there is a scam going on. Leave it to the dirty francois. Go figure. Crappy offer to refund 10 bucks because of their ignorance. Will not use them again. Then I get a generic stupid FRENCH apology ( whatever that’s worth) saying I got 10 bucks refunded...ooooooooohhhhh! That’s like half off the ridiculous shipping that mysteriously changed. Half assed customer service by the lazy French.
Response from 1001hobbies
Dear Customer, Thank you for your feedback. Unfortunately your order was shipped with another transporter instead of DHL, therefore the delivery took longer. So we have refund you $10 of the shipping costs due to the long delivery. Please do not hesitate to contact us if you have any question. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2018
Long turnaround on getting product Long turnaround on getting product. I think there is a scam going on. Leave it to the dirty francois. Go figure. Crappy offer to refund 10 bucks because of their ignorance. Will not use them again. Then I get a generic stupid FRENCH apology ( whatever that's worth) saying I got 10 bucks refunded...ooooooooohhhhh! That's like half off the ridiculous shipping that mysteriously changed. Half assed customer service by the lazy French.
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Response from 1001hobbies
Dear Customer, Thank you for your feedback. Unfortunately your order was shipped with another transporter instead of DHL, therefore the delivery took longer. So we have refund you $10 of the shipping costs due to the long delivery. Please do not hesitate to contact us if you have any question. Best regards, The 1001Modelkits Team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 08/11/2018
Too many duplicate emails but no exact delivery dates
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 06/11/2018
The purchase process worked smoothly and there is no reason to criticize. The goods received corresponded to the description and the quality is ok. However, the delivery is a disaster! Waiting three to four weeks after ordering within the EU for a product is unacceptable. Furthermore, I had problems with their support as I received a response but only after two days!!!! This should definitely be done more promptly. Yours sincerely, Ingo Nawa
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2018
Very disappointed one of the two models ordered is impossible to assemble the parts""coques"" are not compatible what is a pity it is not to have follow-up either a refunding or an exchange if another article. No more replies to emails sent.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 03/11/2018
Only one problem The model airplane was as advertised, and its delivery was timely My only problem with 1001 Modelkits related to the shipping and handling charge of $26.99. I consider that charge excessive for the small, lightweight package that was shipped. Had the shipping and handling charge been more reasonable, I would have rated my experience as five star.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2018
Only one problem The model airplane was as advertised, and its delivery was timely My only problem with 1001 Modelkits related to the shipping and handling charge of $26.99. I consider that charge excessive for the small, lightweight package that was shipped. Had the shipping and handling charge been more reasonable, I would have rated my experience as five star.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/11/2018
Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/11/2018
There is almost nothing in store. Every time i order it takes months
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/11/2018
A very smooth transaction good and trustfull information and communication. Delivered as was promissed.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/11/2018
Dubious! Shipping took far too long. I didn't like the item and it says on the website that you have a 30-day right of return. Yes, you do. You have to pay the return costs to France yourself and then there is only a credit note that you can redeem in the store. It's not clear anywhere that you can't get the money back. I only wanted the one item and will never be able to redeem this voucher. Nothing but expenses. Support took 8 days to reply to an email. That is unacceptable. I wonder if they will comment again: ""I don't understand...."" Sorry I also don't understand how you can run an online business in such a way.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/11/2018
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2018
paint too old that has taken the gel very disappointed tans
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2018
delay toocolis order three weeks ago still not received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2018
Well done and complete website. However extremely long delivery time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2018
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 01/11/2018
Already previously placed order with significantly delayed delivery. In this last order, the goods were never received.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2018
I still haven't received my order but I've been told that I just have to wait. I only ever ordered a model a month ago.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/10/2018
Top quality service. I couldn't find some items that I needed but one e-mail and my questions were answered within a day. Will definitely use this company again.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 30/10/2018
Great service . Very good communication. Will use them again
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Verified Buyer
Rating: 1 out of 5
following a purchase from 30/10/2018
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/10/2018
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 26/10/2018
Very little seriousness and no professionalism at all! After placing the order and paying for it I have never received it! It turns out that by internal error they have not found out about the PayPal payment that I have made 14 days before my claim and they did not follow up the order to find out why they have not received the money. It turns out that when I asked for the order (with the reference number given by them) they treated me as if I was trying to cheat them. At the end of a very unproductive online chat I opted for the REFUND option because I will not deal with this company in the near future...or the distant future!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2018
Manage more squarely
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/10/2018
Shocking company Shocking company, paid £6.52 for postage to be told no tracking or insurance. After over three weeks of waiting they finally decided to cancel my order. If you are ordering from the UK save your time and money and buy from somewhere else.
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Response from 1001hobbies
Dear customer, Apparently your order was not sent we the correct shipper. We apologize for the inconvenience. Your order was refunded on the 24th of October. Best regards, The 1001modelkits Team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/10/2018
great service and value
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Verified Buyer
Rating: 1 out of 5
following a purchase from 25/10/2018
Shocking company Shocking company, paid £6.52 for postage to be told no tracking or insurance. After over three weeks of waiting they finally decided to cancel my order. If you are ordering from the UK save your time and money and buy from somewhere else.
Response from 1001hobbies
Dear customer, Apparently you order was not sent we the correct shipper. We apologize for the inconvenience. Your order was refunded on the 24th of October. Best regards, The 1001modelkits Team
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/10/2018
Well, the package has not arrived yet... so I can not assess more than the delivery time. On the website they give you some deadlines that they miss. Order placed on the 7th of this month and still waiting for it to arrive. Of course if someone needs it for a specific date I recommend that you buy it on Amazon for example because here you have no idea when or how it will arrive... Update: I was invited to wait until the end of the month to write off the order as lost and request a refund. I requested it on November 2nd and on the 20th I still haven't received the money... a real disaster. I really do not go back to comp
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 19/10/2018
Bad. No answer to my questions. Had to wait more than 2 12 weeks for delivery after transfer. Doesn't work at all! Inquiries to 1001 remained unanswered. I won't be ordering here again!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2018
As described, but very long lead time, even with more expensive transpo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2018
Delays too long ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2018
Canadair model the glue was dry on arrival and therefore unusable the paint pots are too small and have poor covering power Impossible to paint the model with such small quantities
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 13/10/2018
I got an email a week after ordering stating that the product I ordered wasn't in stock and that they were waiting for it to be restocked It took some time but it did arrive in the end and I'm very happy with the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2018
Lots of choice on 1001 maquettes, but beware of competitors who are more competitive. You need to be vigilant, because delivery times are not always respected. What's more, one order was incomplete, and it's up to the customer to prove this by taking photos of the parcel and sending them by e-mail. Can anyone do this? Let's be serious and check your shipments carefully. On the other hand, customer service is friendly and efficient, but it would be preferable not to have
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/10/2018
Absolute disaster. One model canceled before shipping even by phone. is still sent and money is deducted (cheek!!!) now run after the money. The second model (BF109 117-€) completely deletantisch assembled. Motor crooked, controls not adjusted correctly. Conclusion does not fly and is for the ton I never order there again !!! except expensive nothing too good.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/10/2018
Muy mala compre un producto que decía… Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala
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