Customer reviews of 1001hobbies

I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue

Slow and poor service I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service, rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue

Slow and poor service I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service, rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue

Long lead time between order placement and receipt of order

Package arrived empty!

Quality products as advertised. The only downside was the delivery time. For products that should be delivered between 24 and 48 hours, my order arrived 6 days later. D

Very good site and material at the top to re-examine packaging too light 2 orders and 2 received half open speed not top 1 week between the order and delivery where other put

Very good mail-order service (order followed by delivery) but I'm disappointed by the quality of the items purchased (Heller paints: too thick and needing to be

Very bad service from this company Very bad service from this company - Lucky I paid with PayPal and got a full refund. Items never arrived - Waited over two weeks then contacted them - Was told not to worry that the items would arrive.....Still nothing after a month. Called again and was told would take a long time for refund, so told them I would go direct to PayPal.....Sounds as if they do not care.....Will not use again - Found another company Emodels of Stoke On Trent who sent what I required at a better price and within 48 hours.......

Reception too long despite good coli packaging

Hello Many e-mails for nothing no delivery despite a cash payment by Paypal with fees. I am still waiting to receive my order. Sorry, orders placed in Europe or all over the world are honored. France, a country of criminals against humanity, condemned several times by the International Criminal Court, no longer shines in my eyes. A simple order that doesn't arrive, so what about the rest? That's another debate. With all due respect. M

Not serious at all

Very bad service from this company Very bad service from this company - Lucky I paid with PayPal and got a full refund. Items never arrived - Waited over two weeks then contacted them - Was told not to worry that the items would arrive.....Still nothing after a month. Called again and was told would take a long time for refund, so told them I would go direct to PayPal.....Sounds as if they do not care.....Will not use again - Found another company Emodels of Stoke On Trent who sent what I required at a better price and within 48 hours.......

Hello A particularly unpleasant experience. I bought on 1001maquettes 3 puzzles in promotion my order was accepted and paid. The company then cancelled the order, stating that there had been a price error. I was reimbursed but lost a lot of time and money, especially as I lost another opportunity to buy at a good price. No gesture offered by 1001 puzzle. I will not return. Site to be avoided. There may be many more cases of this kind, as I was not spontaneously offered the opportunity to buy a puzzle.

Ordered paid immediately and then.... nothing more! I'm not impatient but when I read various reviews I got nervous and immediately opened a paypal case - especially as emails ALL REMAIN UNANSWERED! If you open a case with an honest seller you at least get a response - whatever the excuse. But here: NOTHING AGAIN! Either fraudsters at work or dilettantes. I don't know. But if you don't even reply, I have to fear the worst. My good money (for which I have to work HARD) is now in PayPal orbit. I haven't seen any goods yet. Anyone can deliver later. But not replying is the very worst! I can only warn against this store!

delivery too long and I had to pay for it ! Next time I will buy from Irish website or UK

,delivery too long and I had to pay... ,delivery too long and I had to pay for it! Next time I will buy from Irish website or UK

Excellent packaging to ensure there was... Excellent packaging to ensure there was no damage to the item, however it took a very long time to arrive!!!

Long delivery time (2 weeks)

DELIVERY TIME TOO LONG.

Satisfied with the product but it took too long to receive the parcel. cdlt P.Favalessa

Delivery time too long. 2 weeks to be delivered despite a small quantity a

,delivery too long and I had to pay… ,delivery too long and I had to pay for it ! Next time I will buy from Irish website or UK

Excellent packaging to ensure there was… Excellent packaging to ensure there was no damage to the item, however it took a very long time to arrive!!

The offer is very attractive, but the rates are prohibitive.

Prompt delivery and excellent packaging - excellent. Would recommend 1001 modelkits to anyone

Placed my order 27 days ago Placed my order 27 days ago, got a status update saying my decals shipped 12 days ago......still nothing. When you call no one answers and you have to leave a message. If I ever get my order it will be my last. Terrible!

Placed my order 27 days ago Placed my order 27 days ago, got a status update saying my decals shipped 12 days ago......still nothing. When you call no one answers and you have to leave a message. If I ever get my order it will be my last. Terrible!

When we ordered we were told that it would take 3 to 4 working days, but the model was delivered 13 days later because it was not in stock. We would have liked to know this at the time of purchase....c was for our son and the wait was too long.

No delivery

wait one me my order...

The small key fob has still not arrived. In this day and age where everything is delivered quickly, it is not exactly customer-friendly to wait so long. I hope that the item arrives soon. I will never order anything from you again!!!!

On August 11, I placed an order Several times contacted both by phone and email Apparently I am always kept on the line After more than a month I still have not received anything On the website it says that my order is canceled but is paid Edit: On October 9 I received a part of the order Shortly before that I was informed by a friendly employee from France about the cause of an apparently exceptional problem After receiving this part of the order this nice lady called me again to explain why the last part is still taking some time Service from her is very good Of course not pleasant to have to wait so long for the stuff Suspected cause of problems is the computer system of 1001

Delivery time now already over 9 days. Far too long.

Negative I placed the order on 3108 and I haven't heard anything more payment in advance with pay pal I wrote two mails but I haven't heard back

I placed an order for 3 models and although they arrived on time, the packages were wrapped in plastic without protection or warning of fragile package so I have received broken packages and one of the models was broken. I have contacted customer service and at first they answered me quickly but when I got to the point of accepting one of the options they gave me they did not give me any sign of life and after 3 emails within 3 weeks to give them time to respond I'm still waiting.

10 days late on the delivery date announced after a reminder from me by may

It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be

It's appallingly slow: items sent 5 days after the order date and received 6 days later. Two weeks to have items in stock with Mondial Relay. You can't be

I haven't received the package I don't know where it is and the customer service is not responding. Very bad