Customer reviews of 1001hobbies

Incomplete order - a lot of negotiating to get the rest of the order shipped, especially as the size of the cardboard box received meant that the order really couldn't fit inside unless it was folded in 4! Unable to send the rest of the order in a cardboard box, the model's box is just protected by heat-shrink plastic, resulting in a damaged box that's great for a birthday present. V

Ordered in April Nothing has arrived .....my money you took it !!!!!! The address excuse sucks..........

Good service. Product as advertised.

Order arrived on time: a fockker dr1 triplane and a stamp at 172. But these planes are really too small at this scale. 1001 maquettes should warn the customer. The 142 scale would have been more appropriate. The revelle brand should also have some.

My order was blocked for a very long time because of a missing item. I had to cancel and place another order excluding the item in question. Everything turned out fine, but it was a waste of time. I also often buy on other sites and I notice that your prices are quite high compared with the competition, but above all that your delivery times are longer. Having said that, I like the wide choice and above all your after-sales service, which is really great. You have to

Processing and dispatch within 48 hours .regular site monitoring. Alas alas alas a nullissime carrier. I chose a relay point which finally will not be available. So I choose a new delivery point which will also be unavailable! I finally called. I was offered a relay point in a nearby town, but it was difficult to get to. Finally, there is a relay point but it's not visible on the internet. I validate it. Then no more news. I finally called again. Ah well, the parcel will be taken care of (well yes, it was left on standby... an oversight on the part of the site or the carrier?). This evening I got an e-mail saying that it had been delivered. It's 10 days late. I was expecting it for Father's Day

Parcel made with care very good follow-up but time of preparation of the parcel much too long on three orders 2 had a time of preparation higher than 1

Processing and delivery takes too long !!! (bank transfer) 1item packaging damaged (carton torn open) !!! Knödler

Hello Second order and always this problem of duration to carry out a delivery Order placed the 1107 and will be delivered between the 28 and 3007 3 weeks to honor a paid order. Isn't this a bit

Delivery time far too long: order placed on June 5, received on the 19th. Hardly better than the Chinese 14 days against 21 and if I put the price in the balance ... there is no photo. Good-quality packaging, parcel arrived undamaged. It's

wind all you need for the models but 2 weeks for delivery

For the products no problem but the delivery time is rather long.

Very good products, but the downside is the delivery time, which is longer than expected.

Slow delivery, 5 days, fairly expensive postage and a dry can of paint - in short, I was disappointed with my purchase.

Delivery took too long. No info without request Product as described

Not recommended, no money back on return but only a voucher which is of no use to me.

1st order: perfect (packaging lead time) 2nd order: lead time: perfect packaging: nil, unworthy of a professional: the box containing the model (made of very light cardboard) was simply wrapped in black plastic film and arrived completely flattened, with some elements even detached from their support ... Fortunately, it wasn't for a professional.

Higher price for slower service. It took over 10 days to receive one model in stock. I ordered 12 items the same day from a competitor and received them in 3 days. Oops, I know where I'm going to shop next!

Hello Mr Leroy Sylvain My opinion: parcel received in bad condition cardboard very damaged when I saw that I said to myself that the model is broken Fortunately not but I doubt that I make another order if it is to receive parcels half

Everything is fine: packaging except for the delivery time, which is too long.

Second order always the same problem I order a product shipped within 24 hours and after 4 days the order is still being processed. It's a shame, especially as I'm paying DHL to receive it quickly.

Excellent service and on time. Just one downside: I had made a comment in the reserved part of the order. There was no reply.... Order: UQ4

As a first-time customer As a first-time customer, not overly impressed. Despite all my items being listed as 'in stock, dispatched within 24 hours' the order sat for nearly two weeks awaiting shipment. When I queried why it was so slow it was finally dispatched. As to why it was so slow I wasn't told.

As a first-time customer As a first-time customer, not overly impressed. Despite all my items being listed as 'in stock, dispatched within 24 hours' the order sat for nearly two weeks awaiting shipment. When I queried why it was so slow it was finally dispatched. As to why it was so slow I wasn't told.

Delivery time is too long but the price is the lowest.

Good commlunications. Fast response. Rapid shipping. would not hesitate to do business with them again.

It's been a month since I placed the order and I still haven't received it. My experience with them is terrible

Worst website going fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort will be demanding my money back.

Worst website going Worst website going, fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank, but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort, will be demanding my money back.

Worst website going Worst website going, fair enough the items and stock is decent - delivery times are shocking and navigation is poor. Paid extra and been waiting near two weeks for any kind of update regarding my order. They were swift and happy enough to take the money from my bank, but not so savy to actually progress my order. When I check my current orders it says I have none - solid effort, will be demanding my money back.

Order placed on 03.05.2018 ... Goods not received until today. Anyone ordering here must know that it is not delivered from DE. It comes from France. When ordering was specified shipping in 24h this took place only after 15 weeks. Absolutely unacceptable. Now the package has been damaged and is with DHL. IT NERVT. Was the first and last time I ordered something here.

Delivery time a little long and no direct information for the delay

Very fast delivery, team that listens, I recommend... BUT if I may say so: I ordered a kit and there was a mistake in the choice of paints. I had attached a visual with my order that clearly identified the paints I needed. After contacting you by phone, the member of your team clearly acknowledged that it was a mistake on your part. However, here's what I'm told: It's impossible for you to send me the missing paint because the shipping costs are higher than the product itself. So I have to buy the missing paint at my own expense (which I won't do), even though you are 100% responsible for this error, which you acknowledged... I therefore feel that it was up to you to repair it. It's all the more annoying because I took a lot of time to detail my order: by phone and via the chat on your website. This model is a project close to my heart. It's a pity that this important point (yes, one color less is annoying when you have a precise idea in mind...) has tarnished the experience when a small gesture would have allowed you to make a happy customer. Following your reply, I'd like to clarify, since you don't seem to have read it: I SENT A PHOTO WITH MY ORDER TO CHOOSE THE COLORS. I THEN CONTACTED YOU BY PHONE TO MAKE SURE THAT THE RIGHT COLORS WOULD BE CHOSEN. It was you who advised me to take this kit and that your colleague would select the paints I had requested. Don't pretend you don't understand, I have the impression that you didn't read my message, which is just as well.

The delivery and after-sales service is unfortunate. I bought a model in January and today May 23rd I am still waiting for my money back. Right now they have the model and I do not get my money back in fact they do not even answer my emails. I do not recommend you to buy anything on this site: 1001maquetas Regrettable service! Today 29th day I still have not received my money despite the response from the store.

Good site, although lacking in rarer items such as vintage aircraft, and fast, responsive shipping.... perhaps too responsive, as they sent me several emails and especially sms messages on my mobile because I'd looked at an item but hadn't ordered it. So not bad, but don't have a sales policy that's too agreeable.

PORT TOO EXPENSIVE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Unacceptable Service I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30, not on 5/1,5/2,5/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.

Unacceptable Service I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30, not on 5/1,5/2,5/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.

Hello, the only small flaw is that there is no painting on the model when you order it, so you have to wait. Sincerely

not the best in delivery!