Customer reviews of 1001hobbies

all good so far

Very Good Service

on the plus side I was able to find a… on the plus side I was able to find a kit that I couldn't find elsewhere but if you are looking for speedy service forget it 18 days for an item in stock is not up to their competitors norm of 4/5

on the plus side I was able to find a... on the plus side I was able to find a kit that I couldn't find elsewhere but if you are looking for speedy service forget it 18 days for an item in stock is not up to their competitors norm of 4/5

I couldn't start the first step because the glue supplied is dry and therefore impossible to use, so I had to buy new glue. Unacceptable moreover it seeks to make me avoid registering a review because this one is negative rather than to contact me the product which you sell is registered all included/understood of which the adhesive but that which was in my parcel is unusable then to repair your faults rather than seeking to censure me

Although 1001 maquettes has made a good recovery (almost daily order tracking after expressing strong dissatisfaction), this score reflects their inability to offer customers the real picture of their stock... And I'm not the only one to denounce this state of affairs. The money is cashed and you can wait several weeks for the stock to be updated... This is their downside. Another complaint (in comparison with a competitor's site) is their pricing... much higher than the competition's... To be reviewed To be aligned if we want to stay in the competition. Thanks Eric

Two slightly difficult experiences with a happy ending: my orders were for items stocked by 1001 maquettes suppliers and which were out of stock. After exchanging messages with Hugo and a phone call with the same friendly Hugo, my orders were delivered. All in all, very satisfied with the products purchased and the handling of the incident. Correct delivery, perfect packaging. I still have full confidence in 1001 maquettes, which will no doubt be firmer with suppliers where a party is bound by a contract.

All OK But delivery time a bit long

Order incomplete. Delivery time very lo

Unacceptable delivery time 24 days!!!!!

No problems with the order. Some minor damage to the package. DB

there was no paint in the boxbut after reclaiming it i had a hard time getting itthey sent me 5 out of 7 so i don't have all the colors great for making the model.

Delivery time too long, especially when you request and pay for rapid delivery.

The quality of the artwork is impeccable. On the other hand, the delivery time was interminable, even though I had purposely paid for an ultra-fast delivery service for a birthday. Very disappointing for the

Ordered a decal sheet for a specific model. Comes with instructions for another model little bad they are found online though....

Hello Delivery time far too long between the order and receipt 10 days some competitors for similar products deliver in 48 h Cd

order placed on 10.02.18 and still not shipped but my credit card was debited within 48h I think it my vaccine e.commerce request for order cancellation to this day

- On 1301 I placed an order with 2 items + 8 paints. 1st problem: one of the 2 items was unavailable and I had to contact the after-sales service to find out! By the way, it's not easy to find an e-mail address for complaints on the site (a phone number yes, an e-mail address no). - So on 1002 I received a partial parcel with 1 item + 8 paintings. 2nd problem: the item in the parcel wasn't the one I'd ordered! So I had to contact the after-sales service again to send back the wrong item. - On 1501 I received the parcel with the item that was unavailable. No problem. - So today (1802) I'm still waiting for the parcel with the right item. Summary: for a single order 3 parcels with a return, all spread over at least 6 weeks. I would find it hard to recommend your site, even if the after-sales people are reactive.

I ordered 4 very small pots of paint for models (14ml per pot) for a total of 7 euros shipping costs ? 7 euros also unbelievable.

Good selection of products and a nice alternative decal scheme made possible for my Beaver floatplane project. Delivery took a while longer than I expected but would be happy to use this company again.

Good service

I received only a decal the item says… I received only a decal the item says ""kit"" and the decal was bend and the color rubbed off !! awful

I received only a decal the item says... I received only a decal the item says ""kit"" and the decal was bend and the color rubbed off !! awful

You got me wrong 2 out of 5 models you never responded to my complaint you never published my complaints. Very little seriousness and professionalism ... my 120 euros you took it though!!!!

several times I had to send proof of my transfer

Late delivery sent on the 5th and received on February 13th. Damaged package and a can of paint or

I do not understand why it should take several days between 'order and shipping otherwise everything ok

The goods were ordered a week ago and have not yet arrived, but the email in which I am asked for an evaluation has already arrived ? Where is the mistake? I assume that the goods will be ok because you can't do much wrong, but more than a week delivery time is a lot.

Products as described with top prices. It's a pity that all this is spoiled by a delivery service that is below par: 8 working days is unacceptable.

Pitiful...two voltage. Lame!!!still not delivered order made 29012018.

my material arrived in bad condition and they won't change it.

they do not meet the deadlines you call and tell you that they send it to you by DHL instead of by post to make it faster and the next day they send you an email saying that for two weeks. a mistake ???????? you shameless menudos sinvergüenzas you put that the shipment is made the next day not in four working days that have been six calendar days then you tell them that you do not want the order as well as five times that you refund the money and do not answer you I will pay shipping costs back and forth SIII but of my not comeis. and if anyone wants to buy there are more sites that where these spotmodel for example today day 7 I got the order and as I could not expect less is wrong wrong colors ask for two types of glue and with all the face you put the same 2 times you send them an email and do not answer come on a disaster of people now I told them to return all items to see if I get a response

Very good product. Just a big problem with shipping. I.e.: Order on 2301 Prepare on 2401 Give to the carrier on 2601 (why wait 2 days to give the package and not the same evening) Deliver to the relay point on 2701 For me a loss of 2 days between preparation and shipment in

is sorely lacking in explanation.

Order received in a honeycombed pouch the package was flattened why don't you send the package in a cardboard box . very

Unprofessional order processing lack of communication and consideration for the customer

Found a fairly rare model kit here and as it was under �10 with postage had no qualms at all. Delivery took about a week but it was excellently packaged.

Fast shipping and received the product as expected.

Bjr 3 cde faite avec qqe jour d'ecart1 colie reçue dont un tub de colle tout sec et apres 10j tjr pas les autres cd

Dit bedrijf is slecht. Ik had het bestelformulier goed ingevuld maar door een fout in hun systeem miste mijn huisnummer. Direct na de bevestigingsmail heb ik mijn juiste adres doorgegeven. Toch stuurde het bedrijf mijn pakketje op zonder huisnummer. En dus ging het retour afzender. Na maanden mailen en mijn geld terug vragen waar niet op gereageerd werd kreeg ik op 15 januari een bevestigingsmail van DHL dat mijn pakketje zou worden afgeleverd. Besteld in begin september 2017 en pas op 22 januari mijn pakketje krijgen. Het is een Frans bedrijf waar waarschijnlijk niemand de Engelse taal spreekt. Advies: BESTEL HIER NOOIT!