Customer reviews of 1001hobbies

Suggestion on packaging improvement. Communications were excellent. Shipping time was good. The quality of the item-decal set for an airliner-is very good. The decal set is very complete. The painting diagram is a plus. The set came inside a zip-lock bag. My only complaint and why I gave only four (4) stars is that the packaging could be improved: There is creasing damage to one part of the decals. I think this will still apply OK but time will tell. Not trusting to only a padded envelope but adding a piece of card stock inside the envelope would be a way to reduce possibilities of postal services transit damages.

Satisfied with our order but a pity that it took several messages of complaints in order to obtain our complete order from the first c

No refund from 02.01.2018 until today 25.01.2018 despite proof of receipt and several reminders. I will probably file a criminal complaint for suspected fraud. No response to my 7 emails to date!!!

My last two orders were very good both in quality and speed. But the previous order never arrived. I communicated it to 1001 maquetas but they never gave me any solution.

I've had a great experience with ordering my pilot's. 1/72 scale. Vietnam. They arrived and they are detail. If you have more of the ones I ordered I will be interested in purchasing. Do you happen to have other Vietnam crew pilot's and side Gunner's?. My other ? Is do you have? Or make the side guns for the side Gunner's. At 1/72 ?. And if you do! Or decide to. I am very interested in picking those items up also. I will still be ordering in the future from you. Thank you very much.

I have been waiting for my order for days. No reaction neither by phone nor by mail ... Absolute scam

Good registration and dispatch times, but logistically too long for order preparation: from January 12 to 18 for a 2 kg parcel (4 pcs).

After several contacts phone calls emails I am still waiting for the refund of TWO orders from the beginning of DECEMBER 2017 that were not honored although the products appeared in stock on the website. I received an email last week saying it was going to be done but a week later still nothing. This is why I find this company's service to be rubbish and why I would certainly not recommend it.

Product ordered on January 15""shipped within 2"" I still haven't received anything. We'll have to see about using more efficient delivery people...

Too little product information before ordering.

order of 10118 materials available but still not shipped without any explanation. Where is the seriousness of this establishment. Not at all satisfied

high prices and slow delivery times

Model delivered promptly. Compared to the price, the content (spare parts, quality...) is average. The assembly manual is not very good. The assembly descriptions are incomplete and the few photos are of poor quality. There isn't enough wood to finish the deck formwork, even though I've kept offcuts to a strict minimum. In short, average value for money.

I filed a complaint against them. Do not buy from them they have taken the first day of my order and still no package at the time of today. No refund in sight they do not even respond. Be really careful with this scam. I don't recommend them to anyone.

No complaints about the products, but it took a long time to receive my order (2 weeks).

DISAPPOINTED!""ordered a white and blue Mustang...it arrived...red and white!!!! Return to""sender and reship ...the car arrivedandjrs red and white!!!! Apparently this company has a problem with colors.....I never recommend their site! Car returned and refunded

Very very disappointed !!!! order placed on 26122017 received only on 13012017 it was a gift for New Year's Day !!!! for the reason of a reference lacks supplier !!!! on the other hand blue card cashed immediately !!!!! and not even a gesture

I placed my order on 07/01/2018 and it has not yet arrived. I got an email saying it had been processed but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays but I've now tried 5 times and the UK number says its closed and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response and the web chat function on the website does not appear. I've found no way of contacting them all I want is to know what the problem is and when my order will arrive!

I order the paints and everything works fine. Then I get an e-mail telling me that one of the paints is missing and they give me a credit note (not a refund!) I get another e-mail, the paint is back in stock and I can recommend it and use my credit note... I recommend it and then, surprise, I'm charged shipping again (7.99€), which is a lot of money for a can of paint (plus I can't find where to use the credit). The next day, I see that they've assembled the 2 orders, but they didn't take away the 2nd shipping charge. But the funniest thing was that I received my parcel without the famous missing paint. no explanation, but the person was very kind and re-sent the order, which I hope will arrive soon. To get it I placed another order and after reading and rereading the pages I finally found it, but I need to improve the system and make sure I find it ju

Product purchased exceeds expectations the only problem is that it arrived a day later than marked but otherwise great.

Non-transparent company ( apparently Dutch company with shipping from Germany with email traffic via France ) relatively long shipping time 10 days. Ordered article was however completely in order.

The tube of glue did not correspond at all to my order...

Time to improve

Delivery times too long and far too expensive compared to other sites!!!

Bonjour je trouve que payer plus de 13 euros pour recevoir un colis défectueux pour trouver des boîtes de figurines complètement eventre c'est dommage salutations nicolas bourguig

Hello, I received my order but I had ordered two ITALIERI N°2 brushes and two HELLER N°3 brushes and I only received one of each. Could you please send me the missing ITALIERI N°2 and HELLER N°3 brushes. Thank you very much. Stépha

Moderately happy with my purchase which is for a gift. The same product offered at two prices with almost 10 euros difference but only the more expensive one I finally bought was available to receive before Epiphany. The packaging arrived a little damaged and even produced a dent in the box of the model so they should improve the quality of the cardboard used. Good general catalog of this type of products. It is possible that I will buy again but I would like them to resolve these deficiencies.

I'm very satisfied with the service … I'm very satisfied with the service received although the price is expensive compared to other modeling websites.

still nothing received in spite of the mail of reception the 27 122017 that the parcel was with the relay what is false I contacted the point relay again they do not have the c

When my grandson opened the package, he found a damaged plastic part = landing gear wheel.

I'm very satisfied with the service ... I'm very satisfied with the service received although the price is expensive compared to other modeling websites.

I bought a model which I asked to be gift wrapped and I was charged for it and it arrived without the gift wrapping. I sent several emails without response and I was not refunded the amount overcharged.

Good trusted seller. Fast pre Christmas delivery and good product. Recommend using for your modelling projects

Good evening and best wishes to all... I have been ordering here for some time now and have never had any major problems. Unfortunately, I don't have a good opinion of this last delivery, which was a ghost delivery.100 e lost to date ..so I'm not at all happy to have to prove that today ...Anyway!! Deçu de la réaction un peu legere du préstataire je commande autrement maintenant..Donc amerère pour cette fois et pour le poment je m'abstiend de recommander autre chose... Voila. Have a nice evening Ã

On the description of the model it was stated that paint and glue were included and this is not the case... Big disappointment

I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?

I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?

Delivery time does not always correspond to the date sent by e-mai

Delivery times not met despite extra charge

high pricing good delivery quality