Customer reviews of 1001hobbies

Good buy. Shipping was quite slow. Almost 20 days to arrive

disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.

disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.

Delivery time : several weeks ! Packaging : Good Info via Internet : Good Info by phone : No contact possible !

I was extremely disappointed and surprised to have to pay a $40 customs clearance fee. I didn't see this hidden fee anywhere on the

After 15 days of waiting, I still haven't received my parcel. The distributor tells me that the Mondial Relais sites are unavailable one after the other. When will I receive my necklace?

packaging very good .delivery correctbut order processing a little long but this may be due to an influx of orders due to peri

Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!

Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!

Quality products wide choice however you should put the actual delivery time. I am still waiting for a paint order placed 8 days ago with only available products and 24 hour delivery as advertised. Sincerely jf. Small error on your part, my order was delivered to the post office on December 21. I received it on December 22 because a reference was missing. That's why you gave me a credit note by removing the missing reference at my request.

First order delivered on time. Second order took more than a week to send even though everything was in order.

I ordered an etching film on 14.10.2017 and have not received it to date on 16.12.2017 despite repeated e-mail contact. Supposedly sent then not available again. The announced refund has not been made to date either. For me, 1001 modellbau is a completely incompetent model making supplier with catastrophic customer service. - A.Stöbe Gotha

Too long a wait between order, payment and delivery

Lack of communication due to stock shortage. 15 days for an order is a long time

Terrible customer service Terrible customer service. I never got my tracking number, the “customer service” line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.

Terrible customer service Terrible customer service. I never got my tracking number, the "customer service" line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.

Delivery in the time indicated but gift package ordered and paid and not made

Already one week still no news of my order but a payment comes effectu

2nd delivery expected on 91217 nothing on the horizoni.e. 4 to 6 days order the 30112017 disappointment sÃ

For my first order, I'm satisfied with the equipment I bought. The only complaint I have is that you deliver within 24 hours, but I waited 8 days and sent a complaint by e-mail. My second complaint is that the labels on your products are all in Japanese, so there's no explanation of how to use them. Lastly, you practically force me to place a €59 order to benefit from free delivery. Why not offer a small package price, for example: paint brushes. So three points for improvement, but I

see delivery times

packaging ripped on arrival.the shipping costs are not in line with the quali

Very long shipping time (more than 3 weeks) with no information about the reason (missing product) and no alternative proposed... Refund in the form of a credit note, but not including shipping costs for a new order... Several messages informing of product availability, but a site that refuses orders for a product considered to be out of stock... An efficient hotline that did its utmost to find a solution to this problem.

When ordering When ordering, the image was misleading as it showed two bottles of Tamiya Airbrush Cleaner side by side for no other reason it seems than to suggest that you would get two for the price. Of course only one item arrived and when calculating postage and packing then the item was quite expensive.

When ordering When ordering, the image was misleading as it showed two bottles of Tamiya Airbrush Cleaner side by side for no other reason it seems than to suggest that you would get two for the price. Of course only one item arrived and when calculating postage and packing then the item was quite expensive.

Delivery times far too long

I am a new customer and this was my 1st order. As for satisfaction, well, I'm disappointed with the time taken between my order and the preparation of the parcel: 6 working days. Order placed on the morning of 1011 (01:00 am) and preparation and dispatch of the parcel on 1711. (I'm not counting Saturdays because I don't know if you work on Saturdays. If not, one more day) Worried on the morning of 17 I sent a better to ask if there was a particular concern ... and as luck would have it the same evening the package was sent. I have a request that customer service has not answered = Can you inform the customer by email when there is a supply problem with an item? I have read other comments and I see that the problem of speed in processing orders is recurrent. Côte positif' I will recommend your site because the choice is varied and of good quality, hoping that the shipping service will be more reactive. It's better to receive items before a birthday ....

don't bother I have closed my account don't bother I have closed my account, i will not be returning

don't bother I have closed my account don't bother I have closed my account, i will not be returning

The contacts, the orders and the help have been very satisfactory. The delivery system leaves something to be desired. I had to travel 30 kms to pick up my order at the relay point. Best regards Pau

Goods (2 weeks) have not yet arrived. There is no response to inquiries

Purchased on 10/16/17 Super Mario Bros. Puzzle Ground Pound Available delivery 2-4days. Called 1 week around Delivery within a week sorry. Bad German French accent.2 weeks around called delivery within a week sorry. so it went on for 6 weeks. Parcel came from France via the Netherlands. I only received false tracking numbers and none for DHL. The same gentleman with the French accent was always difficult to understand, not least because of his loudness. alternative numbers or employees were not available. He was quiet and relatively friendly but not much help. Constantly saying ""delivery will definitely come within a week"" in the hope that it will be right at some point doesn't help. luckily we had bought other birthday presents elsewhere. Even the Chinese would have been quicker and for half the money. Juice store never again!!!!!

Customer service team Order Customer service team Order: 116445 Placed on 11/13/2017 05:06:45, Ordered goods: CC030-2 Pince Cravate / Tie Clip : Mig 29 Fulcrum, Shipping Carrier: DHL Shipped within 4-6 days 19,99, Total paid: $45.18. Delivered 11/28/2017 13:33 Pince Cravate / Tie Clip : Bell 206 Jetranger. How do we solve this problem ???

Customer service team Order Customer service team Order: 116445 Placed on 11/13/2017 05:06:45, Ordered goods: CC030-2 Pince Cravate / Tie Clip : Mig 29 Fulcrum, Shipping Carrier: DHL Shipped within 4-6 days 19,99, Total paid: $45.18. Delivered 11/28/2017 13:33 Pince Cravate / Tie Clip : Bell 206 Jetranger. How do we solve this problem ???

Unbelievable. Parcel has not arrived yet. Disaster. Not to be recommended.

The order took 17 days to arrive. I think that is excessive

Took almost three weeks for kit to … Took almost three weeks for kit to arrive. A telephone call to the number quoted on site and a request for a call-back produced no results as did a follow-up e-mail. The aircraft arrived eventually and was fine but customer relations could do with a review.

Took almost three weeks for kit to ... Took almost three weeks for kit to arrive. A telephone call to the number quoted on site and a request for a call-back produced no results as did a follow-up e-mail. The aircraft arrived eventually and was fine but customer relations could do with a review.

Fast order placement but delivery a bit long!

Ordered received on time but the quality and size of the model is a joke ... molded plastic I'm sure to find the same thing for 1 € on eBay ... while here itâ€?s a joke.