Customer reviews of 1001hobbies

Absolute impudence! Package not sent for 2 months. After inquiry, it was simply sent incomplete without asking or informing me. The money for the missing items was sent to me as a voucher via email after I had to contact them. Fraudulent website, stay away!!

Communication not available. Waited 2 months for my package and half of it was forgotten. Not recommended.

FAST AND TROUBLE-FREE DELIVERY SOME MOULDS OF THE LCT-6 ARE IMPERFECT SOME PARTS ARE DETACHED AND DAMAGED HOWEVER NOTHING THAT CANNOT BE REPAIRED OR RETOUCHED

Non-compliant package and billing higher than what was sent to me. Terrible service

The model kit is not worth its price. I would like to return it and am waiting for the return label.

I give 3 stars because I did not receive a response to the messages sent through the site. Everything else is fine.

Long delay, inadequate packaging (unprotected glass bottle) sealed with commercial brown tape, by the way someone opened the package and resealed it with an easy-to-find piece (nothing was missing)

delivered 2 months later!! Customer service never responds

Honestly not great, it was my second order (07/24/2025), knowing that the first one was already late, with two gunpla models, they are marked "in stock shipped within 1 week" both. After 2 and a half weeks, the site tells me that the supplier is delayed and that my order will be processed as soon as possible BUT I had to call on 08/21/2025 (yes almost a month) to get someone to fix the issue because for her, there was no problem, the two gunpla had been in stock for a while... strangely the next day my order was at the pickup point... At least customer service answers promptly on the phone. I took the risk of ordering from you again, should I expect the worst or the best? cruel dilemma

Article indicated available and sent on the same day (05/08/2025) or it was ordered from the supplier and was only shipped on 15/08/2025

A deadline of one month, I had to send them an email for a proposal for partial shipment of the order.

Order received very late

Hello, 1 of the 2 paint cans was already open. Best regards.

The article is supposed to be available, but it is not, it still needs to be ordered. Shipping costs even though it should be free and the actual purchase price is also too expensive. Email address does not work. Contact can only be made through a French address. No recommendation, never again!

I paid for express delivery to give it as a birthday gift, but there was a delivery delay

1 month delivery delay, order accepted and paid while the products are not in stock. Upon delivery, one product was missing and they offered me a credit for the amount of the product to be used on my next order! I will never buy from this site again.

The items are great, I already knew that. The only big disappointment is the delivery time: more than a month. It would have taken much less time to order it directly from the manufacturer in New Zealand. By going through a French site, one expects more speed and it also avoids customs fees.

Still have not received the entirety of my order, waiting for the model from the end of June to now 15/08/25! Still nothing... refund request unanswered.

The quality of the crane is not up to par, twisted parts, scale of certain random parts and for your information, delivery by Chronopost 40 kilometers from my home round trip

The received article is not the one ordered and it is broken because it is not new, the figurines were no longer attached with the metal wire that prevents movement

The product has a manufacturing defect and the assembly instructions are not well explained

After 3 weeks of waiting, they told me it was one week! I contacted customer service again to inform me that the payment was not valid even though my bank had debited the amount of the invoice. No one contacted me to inform me of the problem if I hadn't called. I had to send proof from my bank as a precaution that it had been paid. Finally, 2 months later, I received my purchase. Thank you, but no thank you. In return, neither gifts nor apologies. Good bye.

I have not received anything and have been waiting for months for my order.

I received incomplete products and have been waiting for three months. They said they sent two products, but only one. I have already informed them, but there has been no response.

Order arrives late + nothing to do with the photo on the site. I do not recommend.

I placed my order in May, inquired in June, received no response, and in August! the order was delivered. I will not order again.

Order received with 13 days delay

Almost 5 months of waiting

I will not get the overpaid amount back after almost a year of waiting for a pre-order.

average product received after almost 1.5 months of waiting. apparently it is indicated but as a new customer I saw nothing so there should be greater transparency and visibility on the extremely long delays. as a result, missed the birthday. gift arrived too late. moreover, the item is not very sturdy so I am doubly disappointed.

I placed an order on May 19 and to this day I have only received part of my order, with no news about the rest of it. This is not very professional....

Another order that I am waiting for.

I remain in dispute. 2 product errors and 1 not delivered. No credit...

The model is mediocre and expensive. The box indicates scale 1/48 and the instructions (minimalist) indicate scale 1/72! Made in Ukraine for a Bulgarian brand. Avoid.

Unfortunately quite a delay

You have to threaten the site to receive your order. I will never order from this site again.

I ordered an item that was supposed to be in stock quickly, but only after payment did it turn out to be a pre-order that was postponed multiple times – without me being informed about it. The customer service responded slowly and evasively, even when I asked for an alternative that was actually in stock. After a lot of back and forth, my order was adjusted, but I received no clarity about the remaining amount that was not refunded. In the end, I only received my order weeks later, after much frustration and without any form of service.

Order placed on February 26, 2025. I received several automated messages indicating a delivery delay. At the beginning of July at the latest, I called them and discovered that my order had been forgotten. Finally, I received my order on July 21... I asked for a commercial gesture (even a small one, it's a matter of principle; free shipping or a €5 voucher would have satisfied me, even a card with handwritten apologies would have satisfied me) and I received yet another cryptic message indicating that my order encountered delivery problems. 5 months for a "slight delivery delay", I think I'm being mocked.

I had to wait 2 months for my order. There was no compensation whatsoever. Besides that, there was no status update. Just the message that I needed to be patient. In response to my inquiries to support, I only received a copy-paste message stating that the item would be delivered when possible, which effectively provides 0 information. Once and never again.

I receive a package after getting angry. The package is missing material. They give me a voucher that only serves to make me spend more on shipping than for the material. I have no words.