Customer reviews of 1001hobbies

I paid for the box to be wrapped in gift wrap and a card but none of this was taken e

1st order and my last! To flee absolutely... Items supposedly in stock and after 6 days they send you a message saying that the items are unavailable.... Disgraceful to cash the money and ask if you want a similar replacement item... Too easy to make money on the backs of people !!!! Waiting for the refund of my articles which is not immediate... I advise you to stay away from this scam store.

Long delivery time. Moulding problem. Poster damaged

Order placed on 111117 one month later still no parcel delivered. I ask customer service about the status of my order because I haven't received anything. They tell me I'm missing half my items and that they'll send what they have in stock. In exchange he gives me a credit note for the amount of the 2 items I'm missing, plus free delivery. A week later I see the items I'm missing are available again on the site. I send an email to customer service and they tell me that the items I'm missing are not available. I find that the service is not at all of quality it is the first that it happens to me with such a level of incompetence. I am very disappointed with the customer service and the management.

The delivery time is a bit long and the shipping costs to Austria are very high. The goods are o.k.

My opinion is mixed. they seemed very professional until I received my parcel of 8 paints with a completely dry pot of matt white inside. it wasn't even possible to stick the tip of a knife into it, so to speak. I contacted them by chat and the person suggested 2 times that I use solvent to dilute it!!!!! but it's as hard as a rock, it won't do any good to dilute it!!!!!! And when I ask for an exchange, no reply. I really wonder if he knows the paints he's selling. In short, you shouldn't order everything from them, especially with a commercial return like this that doesn't exist if you have a penny to your name.

Does not meet delivery deadline

part of the order only!!!! Bravo!!!!

The product is of high quality, but it's unacceptable to charge for such poor gift-wrapping. It looks like a 5-year-old has wrapped it.

#NOM?

Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!

Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!

i'm very disappointed with 1001 pattes for a first and probably last order. not seeing my order arrive after 10 days i phoned 1001 pattes who after doing some research realised that the order was faulty so they renewed the order which this time must be in my neighbor's letterbox. as a result no presents for christmas and i have to wait for my neighbor to come back to find out if he r

The model ordered is beautiful ... BUT THE DELIVERY SERVICE was long and not optimal: I followed the route from France to Italy and saw that the package traveled in France in as many as 4 destinations ... until it arrived in Normandy then in Bergamo in Milan and finally in my city. So very long delivery time ...

Total crap Total crap Rubbish in everyway avoid them!

Total crap Total crap Rubbish in everyway avoid them !

Products ok and packaging ok but on a suggestion level maybe it would be worth stating more realistic delivery time ando packaging. It took more than 3 days for a prompt delivery model. I placed the order on December 8 to receive it on the 20th. It seems a tad excessive as a timeline. On a general level, however, I am satisfied.

a little long between order and delivery perfect parcel thank you

Very disappointed!!! Package (shipped within 24 hr ???) arrived after an exchange of emails more than 10 days later !!! But that only joins the multiple evaluations in the same direction! I don't think I'll be ordering anything there again... Perhaps the traditional French b..... has something to do with it? 15 and

The items ordered arrived in perfect condition. On the other hand, the website contains errors and the explanations are inadequate. The biggest problem is the delivery time. The waiting time is far too long.

Good buy. Shipping was quite slow. Almost 20 days to arrive

disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.

disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.

Delivery time : several weeks ! Packaging : Good Info via Internet : Good Info by phone : No contact possible !

I was extremely disappointed and surprised to have to pay a $40 customs clearance fee. I didn't see this hidden fee anywhere on the

After 15 days of waiting, I still haven't received my parcel. The distributor tells me that the Mondial Relais sites are unavailable one after the other. When will I receive my necklace?

packaging very good .delivery correctbut order processing a little long but this may be due to an influx of orders due to peri

Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!

Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!

Quality products wide choice however you should put the actual delivery time. I am still waiting for a paint order placed 8 days ago with only available products and 24 hour delivery as advertised. Sincerely jf. Small error on your part, my order was delivered to the post office on December 21. I received it on December 22 because a reference was missing. That's why you gave me a credit note by removing the missing reference at my request.

First order delivered on time. Second order took more than a week to send even though everything was in order.

I ordered an etching film on 14.10.2017 and have not received it to date on 16.12.2017 despite repeated e-mail contact. Supposedly sent then not available again. The announced refund has not been made to date either. For me, 1001 modellbau is a completely incompetent model making supplier with catastrophic customer service. - A.Stöbe Gotha

Too long a wait between order, payment and delivery

Lack of communication due to stock shortage. 15 days for an order is a long time

Terrible customer service Terrible customer service. I never got my tracking number, the “customer service” line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.

Terrible customer service Terrible customer service. I never got my tracking number, the "customer service" line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.

Delivery in the time indicated but gift package ordered and paid and not made

Already one week still no news of my order but a payment comes effectu

2nd delivery expected on 91217 nothing on the horizoni.e. 4 to 6 days order the 30112017 disappointment sÃ

For my first order, I'm satisfied with the equipment I bought. The only complaint I have is that you deliver within 24 hours, but I waited 8 days and sent a complaint by e-mail. My second complaint is that the labels on your products are all in Japanese, so there's no explanation of how to use them. Lastly, you practically force me to place a €59 order to benefit from free delivery. Why not offer a small package price, for example: paint brushes. So three points for improvement, but I