1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
More attention to packaging when leaving your premises. As Colissimo is not a reference address for your business, the lack of professionalism is obvious. The recruitment method is totally unserious, and Colissimo delivery staff deserve a zÃ
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 09/11/2017
Deliveries are too slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
Complete kit ordered but on receipt the glue was unusable. Too bad!!! Disappointed as it was a gift for m
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
beautiful model arrived fortunately in good condition but the delivery was not made by hand as announced if the model had been damaged I had no possibility of recourse. Good speed from
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 05/11/2017
No parcel received to date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2017
Good choice, respect of sales commitments. INTERNET site with BUG => impossible to benefit from free delivery (although the amount of my order allowed it) to a relai colis (10€ for my po
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2017
I think that accepting an order without having the product in stock, making the customer wait several months without warning him and waiting for him to phone (at his own expense in Paris) from Belgium to get an answer, which seems to me to be curious to say the least, is not acceptable. The least you can do is warn the customer as soon as the order is placed and let him know that he will have to wait etc... If I have understood correctly, I will receive my parcel this Monday!
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/11/2017
The shipment took much longer than it was supposed to but otherwise good treatment and the order arrived in excellent condition.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/11/2017
Excellent service and customer service very good. In my opinion the only problem is the price. In my opinion a little high. For the rest perf
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2017
Poor shipping service. I found myself having to drive an extra 5 km in a dense urban environment (I won't draw you a picture...). This spoils the impression of service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2017
Between the order and delivery there are 10 days too long for my taste otherwise for the rest nothing to d
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 01/11/2017
I found the cost of transportation to be expensive.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 30/10/2017
Still waiting for response in knowing if the contents of the confenzione is complete I sent attached email with photos of the contents from an initial phone call very friendly the next day I had immediately received response with attached pictures of the descriptive sheets of the model I purchased for comparison I responded with the above photos still not having received response
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/10/2017
Last 12122016 I placed an order that was charged to my account on 14122016. Not receiving the product and not having information on the status of the order I made several calls in which an answering machine answered indicating to send an email which I did after three emails sent to which no one has responded on 06012017 13012017 and 24012017 I find that as of the date of sending this notice no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. I request a refund of the amount paid (14508€) to the credit card I used to place the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2017
missing parts in the grids scheme does not correspond to the product very very mecho
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/10/2017
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY … TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/10/2017
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY ... TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
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Response from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/10/2017
Not at all happy. Ordered on September 24 and still received nothing. Customer service mute for 2 days. No news.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2017
Ordered on Friday 13 Oct and shipped on 15 Oct ?...?.. The deliveryman was supposed to drop it off at the relay point on the 21st and didn't do so until the evening of October 24th -? picked up on October 25th, i.e. 12 days after the order was placed! Delivery times are really too long and the mondial relay tracking system works intermittently. ... Too bad. I'm thinking of changing to another site for my next orders, for c
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Verified Buyer
Rating: 3 out of 5
following a purchase from 24/10/2017
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2017
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
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Response from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/10/2017
The delivery packaging (bubble envelope in my case) is not suitable. The poster included in the order is crumpled, and a brush hair protector escaped during handling of the envelope, damaging the poster.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2017
Interview with customer service: quick response, delivery not on time. DéÃ
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 19/10/2017
Still haven't received the goods after 5 weeks. I am now trying to get my 319€ back via PayPal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2017
You're asking me for an appraisal when I still haven't been delivered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2017
To date I still have not received my order Thank you for your feedback Cdlt
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/10/2017
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je je geld kwijt bent.
Response from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2017
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je geld kwijt bent.
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Response from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/10/2017
I placed an order on November 8 and to date (16) nothing has been delivered. They do not answer the customer service phone and I have insisted a lot. Neither to the e-mails .... It smells like a scam to me. I will return the order as soon as it arrives. The company is a disgrace in terms of customer service. Nothing to recommend.... #113787
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/10/2017
Ordered on this site on 2nd October … Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!
Response from 1001hobbies
Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/10/2017
Ordered on this site on 2nd October ... Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!!
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Response from 1001hobbies
Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2017
Delivery time not respected. Indicated on the site as 2 in stock. Not being delivered after a telephone contact we learn that this reference was not available. Birthday postponed by
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 13/10/2017
TERRIBLE EXPERIENCE !!!. They do not answer the phone or emails. A disgrace. I leave my order number in case they deign to lend you some agencion as to charge there has been no problem. 113787 .
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2017
The parcel arrived in good condition. The model box inside was already open, the bags containing the parts were open and some parts were already in the box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/10/2017
price too high
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2017
Have not received the package and ... Have not received the package and several attempt to contact vendor have received no response
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Response from 1001hobbies
Dear customer, Unfortunately it seems the package was lost. Should we ship a new copy of the item or would you like a refund? Best regards, The 1001Modelikits Team
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/10/2017
Have not received the package and … Have not received the package and several attempt to contact vendor have received no response
Response from 1001hobbies
Dear customer, Unfortunately it seems the package was lost. Should we ship a new copy of the item or would you like a refund? Best regards, The 1001Modelikits Team
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 08/10/2017
Delivery in 2 weeks and 2 days Product much smaller than recognizable in the picture
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 08/10/2017
Took a little longer.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 07/10/2017
I will never order from this place … I will never order from this place again!!!
Response from 1001hobbies
Dear customer, Please let us know if you had any issue, you can contact us directly by email: [email protected] Best regards, The 1001Modelikits Team
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