Customer reviews of 1001hobbies

failure to meet deadlines

quality service good product but expensive compared to the competition.

My paints and thinners were ordered as requested and delivered to the relay point on time. The only drawback was that the thinner jars in the delivery bag were poorly sealed (caps not screwed on all the way) and one of the jars leaked into the bag. Otherwise, there's nothing to say, it's very good, we just need to improve the choice of paint shades, some references are not always available. Thank you

1001 MAQUETTES has a large selection of models in stock at fair prices, and lots of great special offers. Orders are processed very quickly. If you order by COLISSIMO, it's fast, but they have no respect for parcels and every time it's a mess! I've seen a deliveryman crush a parcel to make it fit into the letterbox.

shipping time a bit long

Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr

Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr

Well, I am still waiting for them to send me a product that I ordered 5 days ago and that they advertise on their website as 24 hour delivery. If you need it for something urgent I do not recommend the product I do not know what is its quality since I have not received it yet not even the tracking number of the parcel.

I have been waiting 14 days for my order ref. 111147 and they said the delivery time was between 4 and 6 days. Nobody informs me of anything and I have sent 6 mails constantly complaining. They have a horrible customer service. I have called several times to the phone number provided on the website and no one answers. It is the first and last time I buy here. If tomorrow I have not received the product or any information about it, I am going to denounce them.

All products delivered promptly. Contrary to the information on the homepage, we paid a high delivery fee.

I'll tell you this much: * promotion that vanishes! * model received does not correspond to the one ordered! out of 2 products ordered, that makes a lot of difficulties to use only this vocabulary Cordi

IN FACT I DO NOT KNOW I HAVE NOT YET RECEIVED MY ORDER IF YOU CAN DO SOMETHING THANK YOU

Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!

Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!

very long waiting times for shipment

I bought a model airplane Fiseler Storch size 2850mm. But I only received the fuselage. (airframe), the wings, the tail unit and the rudder were not included. A complaint was only answered in English. A return shipment to France easily cost me 150€ Very large package. The package was also incorrectly declared. Had to pay a delivery charge of 60sfr in addition to the ch VAT of 40sfr. My complaint was answered in English. But I ordered in Germany. The whole thing is now costing me 800€ for half a plane, I'll leave the letter as it is and wait for the rest of the delivery. If they iron out the mistake, I'll give them 5 stars. !!!!!

I did not receive the parcel!

Parcel well received but promise of delivery under 24H whereas I received my parcel more than 72h after the order.

long delivery and small assembly problem compared to the plan. very good product i am very satisfied. i am a beginner.

too often parcels are announced as arriving at a relay point but..... Nothing, so three trips of 20 km each and a significant increase in costs.

I bought a body and when I received it, it was very damaged and broken at the back. I sent an email to customer service to report the problem and they never replied.

I am satisfied with my order and it arrived quickly but you should put more glue in the package.

Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA

Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA

I am very satisfied with your service

Order placed on August 04 and still being processed. In order to find out why my order is still not being processed, two messages have been sent which have so far gone unanswered.

Relay point problem with difficulty logging in to change the drop-off location, knowing that the problem notice arrived rather late. On the other hand, nothing to say about the co

Parcel well received but some components are detached from their support in the pouch and are therefore loose and difficult to identify.

I'm going to try to be as""honest"" as possible, to start with it's unacceptable to write"" our customers adore us"" when there are so many negative reviews. As far as I'm concerned, I placed an order for more than 100€ validated on July 20 for the site and since July 24 it""has been in process"". Like many people, I naively tried to contact customer service by e-mail to get more details. And you know what .... no answer theoretically this-said service will wake up at the sight of my notice by saying substa""we did not receive your mail"".... This is all the more unacceptable given that the numerous customer service responses to other negative reviews boil down to "our suppliers are behind schedule". When we know that many other internet platforms offer the same services with globally identical prices and that from experience, in the event of a problem, they inform their customers and make a commercial gesture. I can only conclude by saying that, as you will have understood, I don't intend to repeat the experience, and to let my many model-building friends know that this site is unprofessional.

Product marked in stock in fact not delivery times very long so I was offered to place my order colissimo phone to shorten the time that was not done order July 22 received August 3 mondial relay in a word incompetent first and last time

So far, so good and let's keep it that way

Reply to 1001 maquettes: yes, I did receive your parcel today, but it was too late! And yes the Post Office is right the box was much too big to fit in my Mailbox. What's the point of taking a Colissimo without a signature if I have to take a day off work to receive your package!!!! AND NO, I WOULD NOT RECOMMEND YOUR WEBSITE given the lack of interest you show in your customers. Very disappointed parcel still not received after 5 days despite almost 10 € postage colissimo without signature. At 1001 maquettes they tell me it's the Post Office's fault. At the post office, the package doesn't fit in your box.

Refused my order Refused my order, then held my money.

Refused my order Refused my order, then held my money.

no sms when the parcel arrived quite disappointed i'm sorry but no i was not warned that my parcel was at the poi

I modified my initial order of 2 models the next day by phone, adding a 3rd model which I also paid for. This change was not taken into account immediately because I received a message saying that a package had been sent with 2 models. I had to call and my 3rd model was sent to me in another parcel at no extra cost. Very satisfied with the very good condition of

a can of paint opened in my parcel.................. the rest is fine

Please review my letter addressed to you. It's not your fault, especially, but the chain system must be working properly, otherwise it's very messy.

one parcel out of two is always blocked at customsfor lack of invoicenot later than my last parcel which I've been waiting forblocked for a weekI'm getting fed up!!!!!

Bjr j'viens de recevoir la commande plus de 80€ manque plan de montage et décalque impossible de les joindre par téléphone et par mail ( la page contacter nous effarante)jepeut même pas me connecter à mon