Customer reviews of 1001hobbies

Fast and careful delivery, but an error with the pickup point (bug or my mistake). Impossible to contact customer service to change the delivery address, both by phone and through the website, the numerous attempts went unanswered.

Good products, but a very long delay simply for the absence of a "matte white" paint!

No respect for deadlines. Double price. Impossible to contact them.

Not qualitative, had to follow up several times with customer service to get my delivery. Complicated experience despite a very responsive customer service though.

Long delivery time without status update

Hello, I received the package, however, I ordered 8 boxes and only received 5, 3 are missing?

The delivery was a bit long

I waited 5 months for my order

1001 Hobbies had committed to deliver to me, with this order, 3 missing products from a previous order. This has not been done.

Pre-order January 2025 still not delivered. Discount on order delivered Saturday (products in stock) after a long delay and a pathetic chronopost delivery. 1001 Hobbies finished. I will go to the store.

nice products but shipping times to be reviewed

I still have not received my order, one item is missing and you shipped the same, how embarrassing you are.

Chronopost delivery 24h for delivery Saturday, September 6.......received on Wednesday, 10.... Paid for 24h delivery for.....120 h. Thank you 1001hobbies. Ah, does not respond to messages or phone calls...... "due to a high number of calls.....etc, etc". No wonder. The nephew did not receive his birthday gift on Sunday. Cool

Order validated on July 24 - supposed to be delivered after a supply delay of 2 weeks - After my request, part of it was sent to me more than a month later, and I am still waiting for the rest - Unsatisfied!!! 1 star for not being able to give none (0).

Problems with Mondial Relay pickup points are not the seller's fault. But up to 2 times (and who knows even longer) the order was delayed due to a product on pre-order that is not coming in stock. Here and I have not received any form of proactive communication about it. At a certain point, my orders were partially shipped, also without notifying or consulting. There is something fundamentally wrong with the communication and customer orientation.

The items I ordered were never delivered. Customer service unavailable Refund not processed

product meets my expectations, but delivery times are too long, nearly 4 weeks instead of the maximum 2 weeks announced.

Shipping delay too long without notifying the customer at the time of order.

Item not available for order while 2 were listed as available on the site. Email sent to find out what was going on and no response.

The model I ordered is quite good, unfortunately the elements that are glued on do not detach, I am frankly disappointed with the purchase.

Absolute impudence! Package not sent for 2 months. After inquiry, it was simply sent incomplete without asking or informing me. The money for the missing items was sent to me as a voucher via email after I had to contact them. Fraudulent website, stay away!!

Communication not available. Waited 2 months for my package and half of it was forgotten. Not recommended.

FAST AND TROUBLE-FREE DELIVERY SOME MOULDS OF THE LCT-6 ARE IMPERFECT SOME PARTS ARE DETACHED AND DAMAGED HOWEVER NOTHING THAT CANNOT BE REPAIRED OR RETOUCHED

Non-compliant package and billing higher than what was sent to me. Terrible service

The model kit is not worth its price. I would like to return it and am waiting for the return label.

I give 3 stars because I did not receive a response to the messages sent through the site. Everything else is fine.

Long delay, inadequate packaging (unprotected glass bottle) sealed with commercial brown tape, by the way someone opened the package and resealed it with an easy-to-find piece (nothing was missing)

delivered 2 months later!! Customer service never responds

Honestly not great, it was my second order (07/24/2025), knowing that the first one was already late, with two gunpla models, they are marked "in stock shipped within 1 week" both. After 2 and a half weeks, the site tells me that the supplier is delayed and that my order will be processed as soon as possible BUT I had to call on 08/21/2025 (yes almost a month) to get someone to fix the issue because for her, there was no problem, the two gunpla had been in stock for a while... strangely the next day my order was at the pickup point... At least customer service answers promptly on the phone. I took the risk of ordering from you again, should I expect the worst or the best? cruel dilemma

Article indicated available and sent on the same day (05/08/2025) or it was ordered from the supplier and was only shipped on 15/08/2025

A deadline of one month, I had to send them an email for a proposal for partial shipment of the order.

Order received very late

Hello, 1 of the 2 paint cans was already open. Best regards.

The article is supposed to be available, but it is not, it still needs to be ordered. Shipping costs even though it should be free and the actual purchase price is also too expensive. Email address does not work. Contact can only be made through a French address. No recommendation, never again!

I paid for express delivery to give it as a birthday gift, but there was a delivery delay

1 month delivery delay, order accepted and paid while the products are not in stock. Upon delivery, one product was missing and they offered me a credit for the amount of the product to be used on my next order! I will never buy from this site again.

The items are great, I already knew that. The only big disappointment is the delivery time: more than a month. It would have taken much less time to order it directly from the manufacturer in New Zealand. By going through a French site, one expects more speed and it also avoids customs fees.

Still have not received the entirety of my order, waiting for the model from the end of June to now 15/08/25! Still nothing... refund request unanswered.

The quality of the crane is not up to par, twisted parts, scale of certain random parts and for your information, delivery by Chronopost 40 kilometers from my home round trip

The received article is not the one ordered and it is broken because it is not new, the figurines were no longer attached with the metal wire that prevents movement