English 
T
Rating: 1 out of 5
In case of cancellation of the order, the amount already paid will not be refunded.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
The display case arrived defective and when I complained about it and asked for a replacement, they only offered me a 5€ voucher and no replacement. Even though I sent pictures of the defective display case. I will never buy anything from this shop again. Not recommended at all.
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H
Rating: 3 out of 5
Website reports in stock, but also needs to order from a third party. Had to wait for soon available, while the website reports available. Had to come from France. Scale toy car 1/43 is actually 1:45 and tractor 1:40 instead of 1:43. Expected it to be more accurate.
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D
Rating: 1 out of 5
Delay of more than 2 weeks for 1 week announced. Made in China.
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T
Rating: 1 out of 5
Although my order was eventually delivered, it was months later than what was originally indicated on the website, without any feedback that there could be a delay.
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V
Rating: 3 out of 5
Some choice, but delivery times are way too long (3 weeks). Other sites do much better.
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L
Rating: 1 out of 5
Model at 70€ for just plastic with no tools or anything provided. Terrible return conditions. First and last time I order.
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P
Rating: 1 out of 5
As always, it took several weeks to be delivered...
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S
Rating: 1 out of 5
I ordered 3 sheets of faux leather on the site, rolled individually. Two of them arrived damaged, crushed. Useless for professional use. I mention this: I am offered a €5 voucher... First, I lost €22; second, I really don't want to order items on this site to use this voucher.
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M
Rating: 1 out of 5
I did not receive my package; the pick-up locker was empty!
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M
Rating: 3 out of 5
I paid for express delivery, but it took almost six days and I live in Paris. I wanted to receive the models before the long weekend.
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G
Rating: 1 out of 5
Very disappointed
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L
Rating: 3 out of 5
The box arrived unwrapped and damaged and it was for a gift
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M
Rating: 1 out of 5
Seller kept pushing the shipment date. Promised me 3 times that the items would be shipped by the end of the month. I waited a total of 8 months on a single gunpla kit which was ready to be shipped in 1-3 days. I am still waiting on my second kit, which has yet to be shipped. Please buy somewhere else.
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A
Rating: 1 out of 5
Service with a huge delay. And two items are still missing.
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R
Rating: 1 out of 5
The box arrived damaged, the contents slightly damaged. There was no response to messages, my calls never go through and the delivery time of 2 weeks is far too long. It was the first and last time.
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A
Rating: 1 out of 5
Incomplete order
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S
Rating: 3 out of 5
Forgotten pre-order from which a very long delay. Finally delivered, all is well.
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G
Rating: 1 out of 5
Long time since 6 months!
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A
Rating: 1 out of 5
Delivery took way too long. A month and a half. And not at the scheduled place. Do not renew.
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C
Rating: 1 out of 5
I waited 5 months and it was not at all what I expected, the TARDIS is completely flat and the dog needs to be built and the pieces break when detaching them.
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D
Rating: 1 out of 5
Delivery time 4 months, 1001 hobbies unreachable by phone to check on this order. After delivery, the observation is that an item was missing of which I had not been informed. It was after emailing 1001 hobbies that I received the response that the item would not be delivered and that a credit note had been issued. This is the first time I have encountered this situation with them. I have been placing orders with 1001 hobbies for 5 years hoping for fewer inconveniences in the future.
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J
Rating: 1 out of 5
The product is good. The delivery was bad and the dedicated service regarding this problem does not address it.
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J
Rating: 1 out of 5
received an empty package and no response from customer service
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L
Rating: 1 out of 5
I am missing a model of the order, if you can't get it, refund my money.
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S
Rating: 1 out of 5
Null stars! I placed my order on 31.05.25 and until today 6.7.25 have only received a partial delivery!! No information on whether and when the rest of my order will be shipped!! I will never order from 1001hobbies again!!
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A
Rating: 1 out of 5
Dishonest and unscrupulous seller. Confirms a French version when it is an English version. And of course goes silent once confronted with his contradictions. Avoid!
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D
Rating: 1 out of 5
I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.
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L
Rating: 3 out of 5
Product okay and compliant. But a very, very slow delivery. Too slow to receive an item that was in stock. Too bad.
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P
Rating: 1 out of 5
My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news
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M
Rating: 1 out of 5
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
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Response from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
E
Rating: 3 out of 5
A fast delivery indeed, but the package arrived damaged and the item had no protection. Fortunately, my Don-chan arrived without defects at least.
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I
Rating: 1 out of 5
Missing parts in my order
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P
Rating: 1 out of 5
I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon
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Response from 1001hobbies
Hello,
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
G
Rating: 1 out of 5
Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address
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R
Rating: 1 out of 5
The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.
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D
Rating: 1 out of 5
PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.
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E
Rating: 3 out of 5
Quite mixed with the experience. The availability of items is overestimated. Moreover, I was disappointed with the Hät products whose quality is questionable. Of course, the site does not mention this. A merchant also has the role of advising, here this is not the objective. Too bad.
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J
Rating: 1 out of 5
for a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid
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M
Rating: 1 out of 5
More than 20 days to send the order. Supposedly because a product was not available. Yet everything was still marked as available on the site. No customer service, just a stupid and useless bot. I asked to speak to a human, and I was told that I would be called back. That never happened, but coincidentally, 1 hour later my package was shipped. Unacceptable service, 1 star is generous
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