Customer reviews of 1001hobbies

I made 2 orders in the first one after waiting more than a month they tell me that there are 2 products that they do not have and that they send me the order without those products giving me vouchers for the value of those products thus forcing me to repeat the bad experience of buying them again to redeem those vouchers.in my second experience after waiting more than a month again they do the same thing again there is a product that they do not have and they want to give me another voucher.a shame.

I was expecting a totally different packaging... I thought the small jars were at least 30-50ml and not 14ml... Given what I had to make. Nothing to say about the pro

JD0000851005951150 The order has taken 18 days and without any information about it lousy package protection has arrived with broken essential parts. ANSWER: I have checked as you ask me to do on your website and on it you specify "" the package will be delivered 7 to 9 days after receipt of the "". Now what you could do is verify that my payment was made on the 5th ( invoice #072471 201645) and not the 15th and I received it on the 22nd that is 14 business days and 18 calendar days NOT 7 and NOT 9 something that also has nothing to do with receiving it with broken parts because of the lousy packaging and which you have not mentioned anything about. What is unfair is to give bad service and not admit it to improve it. Gr

Inform customers when there is a delay beyond what is indicated on the page.

I speak to them and they do not answer me I do not understand why they do not clarify me where my order is and give me some solution I have been two weeks and I know nothing is incredible .... I hope you give me an answer as soon as possible and solve my problem.

4.4.16 Payment received 5.4.16 Processing of the order Then ?????????????????????????????????? 13.4.16 still nothing with delivery DHL usually takes 2-3 days Wanted to build the model this year !!!!!!

I placed my order in early January (over 100.- Euros) and never received it! I contacted the after-sales service in March by e-mail, as telephone assistance was nowhere to be found. They replied within the hour, telling me to come back to me with more information... I'm still waiting for their explanations. Although I've written to them 2 or 3 times, they haven't replied! It's now April and I'm no longer waiting for a delivery that will never arrive, but I'd like to have my money.

Abusive freight rates

Delivery time too long too bad but wide choice of models

I'm a bit disappointed with my order, there's no paint and they're small compared to the scale.

Not good in plastic.faut tout coller .mieux en métal on a vi

no answer to questions and unreachable by phone.

Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

only small problem the fairly long time elapsed between ordering and receiving the material orderedpositive note wide selection of products

The products are well packaged and arrive correctly. The only problem is the deplorable delay of my delivery. 10 days is far too long. When you compare with other companies who are also from France the delivery time is 2448H maximum. For the rest I'm happy.

Delivery for a product in stock takes more than 5 days. In addition, no response to 3 messages. Once the order has been placed and paid for, there is no longer a DOM contact.

Correct choice and prices, but delivery takes far too long. I thought everything was out of stock even though it was Ok when I placed my order. No apology, no commercial gesture for this inconvenience. Too bad, because this evening seems very complete and tre

Order never arrived

Hello very satisfied with the choice and quality of delivery remains I think to improve the delivery time after acceptance of payment (which is very fast even by check sent the day of the order) for equipment in stock. S

I ordered on 010316 order being processed the next day 020316 until then everything is normal 050316 I decide to leave a message on the order to have news I receive a message telling me that an item is out of stock (5 to 7 days as stipulated) so there no worries I wait until 110316 still no response! while normally the waiting time is between 5 and 7 days not ten days. I also decided on 1103 to retract my order (no reply even on my mailbox) on 1503 I receive a message on my mailbox telling me that my order is going to be shipped I reply to this message saying that I have made a retraction request but I'm told that it's too late! really disappointed I'll order my models elsewhere I hope that the refund will be made more "" delivery ""!

I ordered on 010316 order being processed the next day 020316 until then everything is normal 050316 I decide to leave a message on the order to have news I receive a message telling me that an item is out of stock (5 to 7 days as stipulated) so there no worries I wait until 110316 still no response! while normally the waiting time is between 5 and 7 days not ten days. I also decided on 1103 to retract my order (no reply even on my mailbox) on 1503 I receive a message on my mailbox telling me that my order is going to be shipped I reply to this message saying that I have made a retraction request but I'm told that it's too late! really disappointed I'll order my models elsewhere I hope that the refund will be made more "" delivery ""!

I ordered on 24.01.16 Revell colors on 05.02.16 came an email that they are now being shipped is advertised with 7 to 9 days. On 11.02.16 another email came with a shipment tracking it said: ""The delivery time is from 5 to 7 days."" In the meantime I had given up hope and got the colors elsewhere. When they arrived I wanted to make use of my 30-day right of return. There was no return slip to be found so I packed a parcel and sent it back to France for €10 postage to the address given for returns. They refused to accept the return and the package was returned on March 14. I have written off the money for the colors, this is not a business practice, I can only recommend everyone not to shop there.

one of the bruises I ordered has expired or has been improperly stored

Spray paint ordered on Sunday and still nothing on Friday, even though it was sent to France. It's certainly not their fault but using colissimo these days is a heresy when you see their quality (if I may say so).

you think you're ordering a model from ""1001"" and you end up with ornamental accessories for a model...that the dealer you've contacted doesn't even have in store! A word of advice: don't be fooled by the pretty photo you've just clicked on. Carefully read the

Very bad

Parcel received in good conditionbut inner packaging a little fragile resulting in leaks in the protective caps needles stuck in the caps big loss of

I ordered several models from 1001 maquettes and they were all delivered in good condition, no problems there. However, there were two models for which I had a problem. One took two months to arrive after we had to send several emails to customer service to point out that it still hadn't arrived, even though we'd been charged. Same problem recently (order dated January 15) and still no delivery.

No product, no refund, no contact Ordered December 2, 2015. Was to be a Christmas gift. Couple days before Christmas I emailed. They said order was still being completed. No sign of order in January 2016. Tried contacting them again by email and phone. No return of phone calls or emails. No refund !!!! Horrible company. Absolutely the worst company I have ever dealt with!!!!!!

No product, no refund, no contact Ordered December 2, 2015. Was to be a Christmas gift. Couple days before Christmas I emailed. They said order was still being completed. No sign of order in January 2016. Tried contacting them again by email and phone. No return of phone calls or emails. No refund !!!! Horrible company. Absolutely the worst company I have ever dealt with!!!!!!

The 1001 maquettes site is very good in itself, but the delivery time is too long! I'm being asked to rate the site even though I haven't received my last order yet.

Non-existant customer service. I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request. I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.

Non-existant customer service. I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request. I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.

The site should be improved to refuse orders if out of stock, rather than letting customers pay, especially with the chronopost option, which means an emergency (birthday) to warn several days later that the item is out of stock.

takes to long too get takes to long too get

takes to long too get takes to long too get

Too much time elapses between the communication of ""Parcel shipped"" and the tracking number ( e.g.: shipping date 12022016 to today 17022016 I have not yet received the tracking no.). Sincerely

Failed They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.

Failed They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.