Customer reviews of 1001hobbies

Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.

Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.

I am deeply disappointed this is an abuse. it was in the section of miniatures of airplanes and at no time it was informed that it was a sticker. THE PRICE OF THE PRODUCT RECEIVED IS EXORBITANT.

I ordered the product that was available on date 1105. They write me on date 2405 that the purchased product was precisely sent on 2405 i.e. well 14 days after my order!!!! I receive on date 2505 (today) a message from DHL telling me that my product will be delivered on 3005!!!!!!!!! Very bad service! i will never buy from this site again

A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...

I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c

As I did not receive the parcel in due time (my grandson's birthday) I sent a reminder which was not answered. However, the debit from my account was not delayed at all Customer

On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.

So to get an answer from their so-called reactive customer service, you really have to be lucky, then the e-mails you receive are very badly done (see link imgur(dot)comyuJPPNw) and finally the product you receive is in an almost unacceptable state (dusty and broken box!!) I'm very disappointed, I'll never go through 1001maquettes again... Ah finally, the site is not at all secure: customer passwords are""clear"" and are not""hashÃ"" this is really not worthy of an e-commerce site in 2016!

On April 04, 2016 I ordered a plate of decals for which "1001 Maquettes" first indicated a delivery between 12 and 1404 by letter as the product requested was not in stock. On 2104 I was finally informed that it would be sent by "priority letter" and a colieco was finally sent with delivery within 5 to 7 days. As of today, May 09, 2016, I still haven't received anything.... My reminders from 2904 have never been answered, and neither have today's reminders from 0905! The "reactive" customer service is absent on every call. The e-mail is unapproachable because I didn't put in the right password, even though I used it to log in to my personal 1001 Maquettes account! The chat is useless. We meow but never get an echo! The "connection" for sending messages directly to their site is a bottomless pit from which nothing ever emerges, but they promise to reply to your truncated return e-mail address! La Poste lco which was provided to me the latter not having had to enter the postal network ..... Bravo 1001 Maquettes for all this accumulation of non-standard performance that prevents us from contacting you effectively and waiting to receive the products without x weeks of delay!!!! I sent a CD for 1.60 EUR in priority mail received in less than 24h For 3.99 EUR of postal charges 1001 Maquettes could have the delicacy to send in letter even green when there is already delay existing.... WHEN WILL THE PLATE BE DELIVERED

I have not yet received my order

Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

Waiting three weeks after my order and still nothing at home I find that unacceptable. I will never recommend this site again !!!!

Long delivery time

1st order and delivery not conform to order!!! Birthday of my son missed

I am satisfied with the delivery and the goods.

but unfortunately the paintwork leaves something to be desired in visible places

Item not received. Item not received.

Item not received. Item not received.

I made 2 orders in the first one after waiting more than a month they tell me that there are 2 products that they do not have and that they send me the order without those products giving me vouchers for the value of those products thus forcing me to repeat the bad experience of buying them again to redeem those vouchers.in my second experience after waiting more than a month again they do the same thing again there is a product that they do not have and they want to give me another voucher.a shame.

I was expecting a totally different packaging... I thought the small jars were at least 30-50ml and not 14ml... Given what I had to make. Nothing to say about the pro

JD0000851005951150 The order has taken 18 days and without any information about it lousy package protection has arrived with broken essential parts. ANSWER: I have checked as you ask me to do on your website and on it you specify "" the package will be delivered 7 to 9 days after receipt of the "". Now what you could do is verify that my payment was made on the 5th ( invoice #072471 201645) and not the 15th and I received it on the 22nd that is 14 business days and 18 calendar days NOT 7 and NOT 9 something that also has nothing to do with receiving it with broken parts because of the lousy packaging and which you have not mentioned anything about. What is unfair is to give bad service and not admit it to improve it. Gr

Inform customers when there is a delay beyond what is indicated on the page.

I speak to them and they do not answer me I do not understand why they do not clarify me where my order is and give me some solution I have been two weeks and I know nothing is incredible .... I hope you give me an answer as soon as possible and solve my problem.

4.4.16 Payment received 5.4.16 Processing of the order Then ?????????????????????????????????? 13.4.16 still nothing with delivery DHL usually takes 2-3 days Wanted to build the model this year !!!!!!

I placed my order in early January (over 100.- Euros) and never received it! I contacted the after-sales service in March by e-mail, as telephone assistance was nowhere to be found. They replied within the hour, telling me to come back to me with more information... I'm still waiting for their explanations. Although I've written to them 2 or 3 times, they haven't replied! It's now April and I'm no longer waiting for a delivery that will never arrive, but I'd like to have my money.

Abusive freight rates

Delivery time too long too bad but wide choice of models

I'm a bit disappointed with my order, there's no paint and they're small compared to the scale.

Not good in plastic.faut tout coller .mieux en métal on a vi

no answer to questions and unreachable by phone.

Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

only small problem the fairly long time elapsed between ordering and receiving the material orderedpositive note wide selection of products

The products are well packaged and arrive correctly. The only problem is the deplorable delay of my delivery. 10 days is far too long. When you compare with other companies who are also from France the delivery time is 2448H maximum. For the rest I'm happy.

Delivery for a product in stock takes more than 5 days. In addition, no response to 3 messages. Once the order has been placed and paid for, there is no longer a DOM contact.

Correct choice and prices, but delivery takes far too long. I thought everything was out of stock even though it was Ok when I placed my order. No apology, no commercial gesture for this inconvenience. Too bad, because this evening seems very complete and tre

Order never arrived

Hello very satisfied with the choice and quality of delivery remains I think to improve the delivery time after acceptance of payment (which is very fast even by check sent the day of the order) for equipment in stock. S